"Vicky" was extremely rude on the phone. The technician was over an hour late within their "window". She asked me how late would it be for their tech to arrive, and as I have a 6 year old with an 8-8:30pm bedtime, she proceeded to tell me that was too early a bedtime for a child her age. Excuse me? Who are you to tell me what her bedtime should be?
She hung up on me because she didn't appreciate my language ( I said " I don't give a shit" ) sorry....
She told me I was mentally ill and also told me I was intoxicated. I am none of those things. Absolutely uncalled for.
This was after I explained I really needed someone today, earlier than 8 so that my daughter could finally attend school. She's been out for nearly a week. The woman did not seem to care.
Their business practices are shady as well.
They require a credit card upfront even though it's not guaranteed a technician will show up at your house. Their website also pulls a photo from Alameda's website to make it look like a local small business when it isn't one at all.
Needless to say this business should probably train their "lice receptionists" to act like they aspire to be more than... well....what they are.
Also, no one showed up and I have a little girl in tears that she may not attend the school fundraiser. read more