I called three different places and left voice mails before calling Marie of Catcher's Nitz. She…read morepicked up the phone right away and within 30 minutes she was at my house. She was so sweet and very professional. She talked us through how to decontaminate the house and how to prevent a recurrence. She even came back a couple hours later when I wanted her to check out my other two daughters. She actually managed to turn a lousy situation (pun completely intended) into an almost pleasant experience! I cannot recommend her highly enough. By the way I only ever got a call back from one of the other places I called. And that was several hours after Marie left.

I called Marie and she came over about two hours later, after seeing another client. She checked…read moreall of our hair and then put on a homeopathic mix of oils to take care of things. She's thorough. We've used a service before (in Brooklyn) that was awesome. Marie is fantastic, too. She will look through your hair dry, then put on the oils. She got all the nits I'd missed (phew!). Leave them on for 45 minutes or so, rinse, done. It was very helpful having her come to us, so brownie points for home visit! (Sylvie and Marie are either sisters or cousins, I can't remember, but they run Catcher's Nitz together.)

I cannot say enough amazing things about Organic Lice Guru. Jessica, the owner, and Ryn, our…read moretreatment specialist, were absolutely incredible--timely, kind, and unbelievably efficient. Ryn in particular went above and beyond. She had already worked a 13-hour day treating every child at my daughter's school to ensure they were completely lice-free. And after all that, she still came to our home with the same level of patience, professionalism, and care to treat my daughter, my husband, and me. Her dedication and gentle approach made a stressful situation so much easier. Jessica was wonderful throughout the entire process--responsive, knowledgeable, and genuinely committed to helping families get through something no one ever wants to deal with. If you're looking for a service that is effective, compassionate, and truly dedicated to their clients, look no further than Organic Lice Guru. They turned a nightmare scenario into a manageable, even reassuring experience. Highly recommend!

Ryn was super patient and thorough; I'm amazed they could get my 2 year old to sit still for the…read morewhole treatment! I'm impressed by the depth of knowledge and the commitment to the craft and science of this tricky business. I feel better informed in case of future issues, and while hopefully I will never have to be a repeat customer, I wouldn't hesitate to call in the future. Thank you!

It's like going to a doctor. Place is sterile, clean, the professionals are... professional. Wife…read moreand daughter had to get treated so i got a check done. Takes 15 minutes, less if you're a guy with short hair. Feeling virtuous and clean after they found only a couple of dead nits. Told me to keep doing what i was doing. On a serious note, didn't want to sit through it but the peace of mind now is totally worth the quick and careful check they did.

I would completely avoid this store. I wasn't given any explanation about the process, and after…read morechecking me in, they rushed through the service in about five minutes without shampooing my hair or offering any options. It felt like they just took my money without providing anything helpful or necessary. You're better off buying the kit somewhere else. The owner or manager was extremely rude, and I was shocked at how dismissive she was when I tried to share my experience. You'd expect an owner to treat customers with respect so they'd want to return, but that was definitely not the case here. Save yourself the trouble and go to another store.

One of my worst nightmares was to get lice and it finally happened when my daughter brought them…read morehome from preschool and then gifted them to me. We were able to get an appointment the same day I discovered the lice. I have very thick hair and was worried that Luz wouldn't be able to get them all out, but I was lice free after only one treatment! That was several months ago, so I can say for sure that they're gone. Absolutely worth every penny.

Lice is THE WORST. If you are reading this, I'm so sorry for your itchy troubles…read more Ok, but Lice Free Clinics is the best. 1 hr, $200ish/per person later and they be gone. We had lice years ago and did the whole at home remedies and it didn't work. We then ended up going to some place near us in Berkeley that has since closed down and it got rid of the lice real quick. Cut to a month ago and we had lice, the whole fam... FUN! We called around and Lice Free was able to get us in the next morning and rid us of our lice in about an hour (and I have some thick, long hair). They start by combing out the nits and lice. They then put in this spray, they put ya under a heat lamp, and then they comb it out once more. Boom. They sold us what is some probably over-priced oil that we did a few times over the next few weeks. My head was itching abbot 3 weeks later and they told me that if I don't see a live bug, I'm good. However, I went in for the check-up regardless, and sure enough no lice. The check-up did cost $20, but is not charged if you indeed have lice, in which they give you a free treatment. *Within 30 days, I believe.

My first grader had an itchy head at 3:30pm on a Saturday, looked like lice eggs in Google image,…read morecue the panicked search for someone who can treat my kid today, Lice Removal Clinic in Castro Valley for the win! Started texting, they were able to fit us in same day, were were there by 4:30 for treatment. The air dry treatment was easy, the comb out was thorough (and hard to endure, very glad I wasn't trying to do it myself at home), the leave in oil treatment was unexpected. After we arrived I saw the advice to wear an old shirt - that is true! Anyone getting treated will get oil on their shirt and it will leave a grease stain. Expensive but worth it, and didn't seem more expensive than the other people I found on Yelp who charge by the hour to come to your home.

A friend recommended this clinic even though it was a 30+ minute drive from my hometown. I…read morecontacted Rachel for a next day appointment and she was very responsive. Grabbed her first appointment and was able to find out pricing & treatment options all over our text exchange. They require a $25 deposit for the appointment which they then apply to any service and/or purchase. Rachel started with a lice check, followed by a heat treatment, then treated and combed each section of our heads, and concluded with an essential oil treatment. My son and I opted for the full treatment because I was tired of the OTC stuff being ineffective and/or me not being as thorough with the at-home treatment. We even had my husband do an oil treatment even though he was lice-free to be overly cautious. Rachel was thorough, informative, understanding, and destigmatized what having lice meant using wording like "love bugs" and "hitchhikers" when explaining the process to my son. The place was clean and she sanitized every step of the way! While the treatments for the both of us were pricey, it was definitely worth the peace of mind that it was done well and done expertly.

Took amazing care of our family! They were kind, thorough and professional. We highly recommend!read more

I had someone come out for detection and removal services about a week ago. In the moment, I was…read morethrilled because not only did it feel thorough but I was comfortable because this company has a "100% guarantee." Unfortunately I found more lice in all 3 of my daughters hair roughly 2 weeks after our appointment. No problem, right!? This company has a 100% guarantee... WRONG! Apparently there is only a guarantee if a follow up appointment is booked the day of the original appointment. 1) I wish I knew this little caveat to the guarantee, and 2) why in the world would I book a follow up appointment on the day of my original appointment? I expected the problem to be solved right then and there. Given the problem wasn't taken care of the original visit, and this company had thrown a loophole in their guarantee policy, they deserve nothing more than 1 star. Do better.

Frances came to our house within 2 hours of making the phone call to Comb and Cure. She was great…read morewith kids, great with us. She was helpful in answering questions and providing helpful tips and tricks. She was also able to provide us with certificates to allow the kids to return to school. My only reason for not giving us 5 stars is that this process seems overly cumbersome compared to others. For starters, it's a 3 day minimum (although we learned it often takes longer) process and each day you need to meticulously comb through the hair, wash with special shampoo/conditioner AND re-sanitize the sheets and bedding that was used. Every. Single. Day. The treatment does not kill the lice/nits it only stuns them. So essentially it's very likely that this treatment plan will drag on far longer than it would if you went to a clinic or chose something over the counter. My advice: seek a faster/effective treatment solution and save yourself (and your washer and dryer) lots of heartache.

I have the full set of products. I love that these products are all-natural and safe. They smell…read morereally good and make your hair soft and combable. Also good value for money, as the bottles are a nice size.

Great service. Check out payment process a tad annoying, but that shouldn't deter you!read more

I never had the opportunity to have lice during my childhood so when I got it and I went to my…read moredermatologist, he completely missed the fact and diagnosed me with some sort of eczema. The medicine he gave me wasn't working . It wasn't until I took my daughter for the same scalp itching to her doctor that her doctor diagnosed it immediately and looked at my scalp and told me I had lice. So I realize that kids being kids, especially girls, having sleepovers using the same pillows, hugging each other and rubbing their hair together, often sharing the same brush, and I'm assuming one of these things brought the lice to us. And now we try to be very careful about these things. Her doctor recommended Nitpixies and I have to say they are very good. I met the owner of Nitpixies, Kniji, and was very impressed by the business. She got rid of the lice and then we also bought the lice shampoo and conditioner and detangler just to use to try and avoid getting it again. Again, kids being kids, it's hard to stop them from being so close to each other. I really like the shampoo and conditioner smell. I would definitely go back if we got lice again. My hair is so long and thick that I can't comb it out myself. It isn't cheap, but it was definitely necessary. So once we found out that we had lice, we called all of our friends to let them know so that they could also get checked, and several of them also had lice so who knows who gave who the lice. But everyone got checked and cleaned. If you've never had lice before, it is really important to make sure you wash all your bedding in very hot water and take away all the things that lice can travel on. That was kind of stressful but again necessary.

Pam was wonderful. Got an appointment right away. She spent a ton of time going through every…read morestrand of my daughter's hair. I felt extremely confident in her skill and knowledge. She also gave great recommendations about how to clean at home to get rid of the lice. I highly recommend Pam and her business.

Was able to get a last min same day appt which was very much appreciated. Pamela was super kind and…read moregentle with my daughter. She put on a movie for her and at the end my daughter got a little crown and wand.

Lice? Gross - Gross - Gross! Treating lice by ourselves was frustrating and time consuming. Over…read morethe counter solutions did not work. Levia's professional Lice Specialist came to our home - they were professional, efficient and friendly. Highly recommend!

Amazing product!!! I…read morestarted using it as a regular shampoo and conditioner. I didn't know it was for lice treatment at all, but the scent was so rich and vigorous I had to test it out. The texture of the product great and the lathering while shampooing is so rich, you want to wash your hair again and again! Can't stop enjoying the delicate aroma of my hair. And the result is amazing--my hair is like silk, sleek looking with just the right touch of volume. LOVE IT LOVE IT LOVE IT!!!