I called three different places and left voice mails before calling Marie of Catcher's Nitz. She…read morepicked up the phone right away and within 30 minutes she was at my house. She was so sweet and very professional. She talked us through how to decontaminate the house and how to prevent a recurrence. She even came back a couple hours later when I wanted her to check out my other two daughters. She actually managed to turn a lousy situation (pun completely intended) into an almost pleasant experience! I cannot recommend her highly enough. By the way I only ever got a call back from one of the other places I called. And that was several hours after Marie left.

I called Marie and she came over about two hours later, after seeing another client. She checked…read moreall of our hair and then put on a homeopathic mix of oils to take care of things. She's thorough. We've used a service before (in Brooklyn) that was awesome. Marie is fantastic, too. She will look through your hair dry, then put on the oils. She got all the nits I'd missed (phew!). Leave them on for 45 minutes or so, rinse, done. It was very helpful having her come to us, so brownie points for home visit! (Sylvie and Marie are either sisters or cousins, I can't remember, but they run Catcher's Nitz together.)

Great service. Check out payment process a tad annoying, but that shouldn't deter you!read more

I never had the opportunity to have lice during my childhood so when I got it and I went to my…read moredermatologist, he completely missed the fact and diagnosed me with some sort of eczema. The medicine he gave me wasn't working . It wasn't until I took my daughter for the same scalp itching to her doctor that her doctor diagnosed it immediately and looked at my scalp and told me I had lice. So I realize that kids being kids, especially girls, having sleepovers using the same pillows, hugging each other and rubbing their hair together, often sharing the same brush, and I'm assuming one of these things brought the lice to us. And now we try to be very careful about these things. Her doctor recommended Nitpixies and I have to say they are very good. I met the owner of Nitpixies, Kniji, and was very impressed by the business. She got rid of the lice and then we also bought the lice shampoo and conditioner and detangler just to use to try and avoid getting it again. Again, kids being kids, it's hard to stop them from being so close to each other. I really like the shampoo and conditioner smell. I would definitely go back if we got lice again. My hair is so long and thick that I can't comb it out myself. It isn't cheap, but it was definitely necessary. So once we found out that we had lice, we called all of our friends to let them know so that they could also get checked, and several of them also had lice so who knows who gave who the lice. But everyone got checked and cleaned. If you've never had lice before, it is really important to make sure you wash all your bedding in very hot water and take away all the things that lice can travel on. That was kind of stressful but again necessary.

It's like going to a doctor. Place is sterile, clean, the professionals are... professional. Wife…read moreand daughter had to get treated so i got a check done. Takes 15 minutes, less if you're a guy with short hair. Feeling virtuous and clean after they found only a couple of dead nits. Told me to keep doing what i was doing. On a serious note, didn't want to sit through it but the peace of mind now is totally worth the quick and careful check they did.

I would completely avoid this store. I wasn't given any explanation about the process, and after…read morechecking me in, they rushed through the service in about five minutes without shampooing my hair or offering any options. It felt like they just took my money without providing anything helpful or necessary. You're better off buying the kit somewhere else. The owner or manager was extremely rude, and I was shocked at how dismissive she was when I tried to share my experience. You'd expect an owner to treat customers with respect so they'd want to return, but that was definitely not the case here. Save yourself the trouble and go to another store.

While babysitting my nephew last night, I discovered what could only be lice on his head. After…read morehearing my sister-in-law lose it on the phone when I told her, gathering she'd like the situation handled ASAP, in time for my nephew to make it to camp the next Morning, I called several places before Nit Nurses at around 11pm Sunday evening, and none answered despite some listing they were open 24/7; Nit Nurses was the only service that answered. Ava was helpful, and thorough in here explanation of her service, and what I should expect. She was able to schedule my nephew for the very next morning at 8am. The treatment went well, and my nephew loved Ava. She had us laughing, and learning about lice. She provided proof of treatment letter so I was able to give it to my nephew's day camp that very morning. At least I didn't have to worry about being treated -- being bald has it's benefits. Though Ava educated me on the importance of delousing the house, so after sending my nephew off to day camp, I had Ava stay for a head lice cleaning of my house. Nit Nurses was responsive, effective, and entertaining; I'd recommend.

So here's the story... this kid in my daughter's class keeps showing up to school with nits in his…read morehair. We live in Albany, and in the Albany school district kids aren't sent home for nits, just live lice. I've been doing preventative shampoos and sprays daily, but today my daughter's teacher thought she saw a nit in her hair. I checked her head thoroughly, but couldn't find anything. I'm still super paranoid, because lice are gross. I should also mention that I have dreadlocks so if I get lice it's gonna be (a plethora of sweat words) to get them out. I called Ava just to ask some questions and she was so incredibly helpful, even though I wasn't necessarily calling to set up an appointment. She told me what to look for on my daughter's head, explained how lice function, and she hooked me up with a ton of recourses for what to do if I do end up getting them. If my daughter ends up getting lice I will be booking an appointment with Ava for their removal.

One of my worst nightmares was to get lice and it finally happened when my daughter brought them…read morehome from preschool and then gifted them to me. We were able to get an appointment the same day I discovered the lice. I have very thick hair and was worried that Luz wouldn't be able to get them all out, but I was lice free after only one treatment! That was several months ago, so I can say for sure that they're gone. Absolutely worth every penny.

Lice is THE WORST. If you are reading this, I'm so sorry for your itchy troubles…read more Ok, but Lice Free Clinics is the best. 1 hr, $200ish/per person later and they be gone. We had lice years ago and did the whole at home remedies and it didn't work. We then ended up going to some place near us in Berkeley that has since closed down and it got rid of the lice real quick. Cut to a month ago and we had lice, the whole fam... FUN! We called around and Lice Free was able to get us in the next morning and rid us of our lice in about an hour (and I have some thick, long hair). They start by combing out the nits and lice. They then put in this spray, they put ya under a heat lamp, and then they comb it out once more. Boom. They sold us what is some probably over-priced oil that we did a few times over the next few weeks. My head was itching abbot 3 weeks later and they told me that if I don't see a live bug, I'm good. However, I went in for the check-up regardless, and sure enough no lice. The check-up did cost $20, but is not charged if you indeed have lice, in which they give you a free treatment. *Within 30 days, I believe.

The Hair Fairies were all really kind! Velma and her colleague (I didn't get her name, sorry!) came…read moreto our house and combed us all. I was so stressed but they were calm. We followed up with a visit to their location on Fillmore for our son and Alec was so great. Feeling informed and taken care of.

I feel compelled to write this review after an extremely negative, predatory experience with Hair…read moreFairies. Upon being notified by a third party, we booked a same day appointment for a 1 hour lice removal treatment that is listed clearly on their website as costing $135. See link and I have taken a screenshot. As soon as my daughter and I walked through the door, the assigned technician Jen, began aggressively pressuring me to screen myself and book screenings for my husband and second child, at $60 each. She outlined their policy of free repeat treatments if every family member is screened and a re-infestation occurs. I thanked her for the info and let her know we'd decide and may choose to conduct our own screens, but she would not relent. I finally asked her to please focus on my child and get started and that I would decide later. Jen asked if I had any questions and was talkative and opinionated. She said OTC treatments like Nix are toxic and that Hair Fairies only use a gentle leave in conditioner that loosens the glue of the lice / eggs followed my manual lice combing to remove lice/eggs. She also claimed that lice have become resistant to the active ingredient in Nix. In the first 30 minutes, Jen found 3 "eggs" that looked like specks of dandruff, no lice. She commented that it was a "very early and mild infestation" and then handed over to another technician. This new technician over the course of 45 minutes, found a grand total of .......zero eggs and zero lice. As 45m had passed with this new tech, I asked if treatment was complete, and she didn't have a clue. I then spoke to her colleague who informed me that due to my daughter's hair length, our treatment would be 3 hours!! I was shocked and went to the front desk to let them know only 3 eggs had been found in the first 30m, and that continuing to comb my poor daughter's hair for another 110 minutes seemed beyond unnecessary. I also noted that I had originally booked for 1 hour and $135, as listed on their website of services. The response I received was an aggressive "but you didnt book through the website did you?? You booked on the phone" -- to which I responded "yes and I clearly referenced the 1 hour, $135 treatment when I called". As it turns out, we were being charged by the HOUR, only no one could tell me what the hourly rate was. They kept referring to my daughter as a "moderate" infestation and when I repeated that it was THREE "eggs" and no lice, which seemed minor / mild if anything, esp in comparison to the children seated alongside us with 30 eggs and as many as 40 lice detected. For 75m of "treatment" aka combing with a lice comb and abundant conditioner, we were charged a mind boggling $202. Had we done 3 hours of treatment (which isn't even listed on their website), I estimate it would be an ADDITIONAL $296 (this is based on the following math 110m/75m x $202 since no one could give me an actual answer in store). They wrote me a card saying my child is 100% clear of head lice, noting only 3 eggs, no bugs were found and that our treatment was incomplete because I chose to conclude it at 75m not 3 hours. I am shocked and disappointed at the flat out dishonesty on pricing, duration and process, and the mischaracterization of 3 eggs / no lice as a "moderate infestation". I am really saddened that a local vendor would prey on families in this manner. Even if someone has $678 to spend on screening three family members and treating one family member ($60x3 for screenings and $202 + $296 for treatment) -- then there needs to be clear and proactive communication. That way, one can make an informed decision, esp vis-a-vis the many other options that exist including a $10 lice comb and an $18 OTC treatment. This is beyond predatory, it is false price listing and illegal under the FTC.

Took amazing care of our family! They were kind, thorough and professional. We highly recommend!read more

I had someone come out for detection and removal services about a week ago. In the moment, I was…read morethrilled because not only did it feel thorough but I was comfortable because this company has a "100% guarantee." Unfortunately I found more lice in all 3 of my daughters hair roughly 2 weeks after our appointment. No problem, right!? This company has a 100% guarantee... WRONG! Apparently there is only a guarantee if a follow up appointment is booked the day of the original appointment. 1) I wish I knew this little caveat to the guarantee, and 2) why in the world would I book a follow up appointment on the day of my original appointment? I expected the problem to be solved right then and there. Given the problem wasn't taken care of the original visit, and this company had thrown a loophole in their guarantee policy, they deserve nothing more than 1 star. Do better.

Chloe and Rita were extremely helpful and kept us at ease during this not so fun time. They were so…read morepleasant to be around and took great care of us. We will be back if we ever experience this again!

After receiving a notice from school about a lice outbreak, I didn't think too much of it at first…read moreuntil my head started itching. I didn't find any bugs in my own hair initially, but I did find eggs, so I immediately treated it at home. The next morning, I found a bug in my son's hair and treated him as well. To be extra safe, especially since I have long hair, I decided to come here -- and I'm so glad I did. Cloe was absolutely amazing. She made me feel comfortable and gave me so much peace of mind during a situation that honestly had me freaking out. She answered all of my questions patiently and took great care of me throughout the process. Thank goodness for her and for a business like this. Highly recommend to anyone needing reassurance, treatment, or just someone knowledgeable and kind during a stressful situation.

I wrote at 1am last night, urgently needing to get treatment for several family members before a…read morehouseful of guests arrived. I requested a 10-12 am visit in the automated system that indicated that that slot was available. I provided all my information and would have had a hefty cancellation fee if I cancelled. I didn't hear from anyone until 11am when I got a text from a technician indicating that they couldn't come until 5:30pm. I debated whether to go elsewhere or wait. I decided to wait while initiating all the laundry and hair cleaning I could on my own. Just before that the visit time I get a text from the technician stating they had to reschedule! What kind of 24 hour urgent service is this? I wasted the whole day when I could have taken my kids elsewhere! A joke. Couldn't even get on the phone with a human. I was convinced this was a scam and even cancelled my credit card.

Shannon is a superhero! She was great and came out same day to help our family. Answered all of our…read morequestions and the whole visit was so educational. This service is a MUST for all first-time infections and even for re-infections. She was so kind and patient for a couple of germaphobe parents!