I've now had the pleasure having 3 different service experiences at Drive Street with Gene and I've…read morebeen floored by the amazing commitment to customer service, satisfaction, and dedication that Gene and his crew put into their work. Gene restored the front end of my 2016 Ford Fusion Hybrid when I'd bought it from a dealer and it had an undisclosed accident. He worked with me to stay within my budget and communicated every step of the way. When I was ready to have more work to restore it a year later, he didn't hesitate, staying in my budget. When the car had mechanical issues that were outside his scope? He referred me to his dad's garage up the way who treated me just as kindly and helpfully. This year I brought him my moms old Suzuki after she got in a fender bender. He searched high and low for comparable parts (they weren't made anymore) and did a fantastic job and kept things in budget. Can not recommend Gene and his crew highly enough. Will always refer, and will always be a loyal customer now.

Amazing customer service and even quicker response time. My trunk latch broke at midnight in full…read morepanic I did a quote through yelp. They were the first and only to respond top of the morning. Brought it by and quickly made the repairs. I was so scared of an expensive replacement, some body shops I called said they would probably have to replace the whole thing. They seem very trusting and said they have a mechanic shop as well. Will be looking into their other maintenance services. Location is a big plus too!

Did great body work on my 2025 F150 following a fender bender. Customer service was excellent as…read morewell. Thank You!

I can't recommend Fine Line Auto on North High Street in Clintonville enough! After my beloved…read moreconversion van was stolen and involved in a hit-skip accident, the insurance company deemed it totaled. I was heartbroken -- I'd only had one season of adventures in it, and it had a unique custom package that meant a lot to me. Rather than replace it, I made the decision to restore it, and I'm so glad I did. Bill at Fine Line was initially surprised by my choice, but he was incredibly thorough in explaining the repairs and costs up front. Once he understood how much the van meant to me, he was fully on board and handled the project with care and respect. He kept me updated throughout the process and made sure to get my approval on a few adjustments along the way. Shushana was always so friendly and welcoming every time I stopped in (and I'll admit, I stopped by several times!). She ensured I had all the paperwork I needed for my final state inspection, which the van passed with flying colors! A big thank you as well to the kind gentleman who helped me when I came in to clear out the camping gear that had been destroyed -- your help meant more than you know. Yes, it took some time -- older parts aren't easy to come by, and a few features needed tweaking -- but the end result was absolutely worth it. The van looks and runs beautifully, and I already took it out for a camping trip right after the repairs were done. I couldn't be happier! Fine Line Auto truly went above and beyond -- professional, respectful, and genuinely kind people. Highly recommend!

They were great! Very communicative and produced the car on the timeframe they quoted and the work…read morelooks flawless.

They did a great job,communicated well and had the vehicle ready a day early. My vehicle looks…read morebrand new.

I just want to thank David and his team for the incredible job they did on my car, his team was…read moreincredibly compassionate, patient and respectful. They really helped me a lot in this very stressful situation David and his team did an amazing job restoring my car back to new I wouldn't have chosen any other team you guys are truly god sent and amazing at what you do! I want to express my gratitude and let anyone who is in the same situation as me know that Star gloss is the best place to go. David and his team truly value their customer and have amazing customer service and are willing to work with you no matter your situation.

Brought my 2015 evo in for a paint match varis bumper and some work on fitting the bumper with a…read moredifferent crash bar. David and the team did an amazing job. The color is spot on for a tough shade of white. The crash bar fits seamlessly without any issue. They even took the time to fit the handmade bumper and ironed out some kinks in it. Overall very happy with my choice to go here. Will be a returning customer and definitely trust their work.

Great communication! They were able to repair car after a deer hit the side of my car on a country…read moreroad. You would never know that anything was ever wrong! It looks brand new. The shop was able to get the parts pretty quickly and after insurance signed off I got my car back as good as new.

I had a bad accident of sliding off the road on ice, but my tires still turned. I didn't feel safe…read moredriving it or trying to fix it myself, mostly as I figured there might be internal stuff. I also can't do things like alignments myself of course. My insurance didn't give many options and when I called this shop said they had availability to take my car. If I went with an unlisted shop my insurance said they might not cover it so I didn't have much choice. The shop didn't even tell my insurance the car was there for several days. They had me sign an email consent to do the diagnosis, which was frustrating as it said repairs and estimates were reviewed. I asked about that so they gave a few vague answers before insisting they couldn't do a full diagnostic until I signed off so my car wasn't touched for several days. My car was already there and I didn't think my insurance would agree to changing shops. My car was in the shop for about a month because whenever I got an answer they said they were waiting on a part. However, they were truly awful at communication. They always gave very vague answers, almost never called back, and told me to ask someone else if I emailed. I tried to reach out weekly to see how things were going, but typically had to call more than once to get an answer. Apparently they only do updates on Tuesdays and Thursdays, which wasn't true as they didn't provide an update unless called. It didn't make sense as apparently only one person had access to the notes? They also pushed back the done date several times, but I only received the text notice once, on the day it was supposed to be done. My car was finally ready and their hours didn't line up with my work schedule so I agreed to after hours pick up as it wouldn't be sitting long. Then I got a text confirmation that I had picked up my car, which I hadn't. Their after hours process is that they park the car out front with the keys under the floor mat. Having a key pad lock box is not expensive and far safer. I'm also not sure if they parked my car with the keys as soon as they were done or only at closing time. My car is also a push start so my unlocked car could've been grabbed by someone eho wouldn't even need to search for the keys. Finally my insurance paid the cost aside from my deductible, but the list looked heavily inflated. They repainted my hood, which wasn't touched in the accident. They also replaced the headlight for over $1k despite also not being touched in my side impact accident. Likewise with the front grill. There were several things that didn't line up, but I won't go through the nearly $10k report in full. I think the insurance should review it more carefully, but I know they probably won't listen to me. It was also weird as they didn't do a test drive so the brakes sounded really funky from sitting so long. Overall it seemed like the work was done well, but I would absolutely not recommend them if paying out of pocket. The lack of communication was truly awful so a true estimate seems unlikely.

Unfortunately I as in a hit & run & left to take care of damages on my own. Twisted Metal was great…read moreto work with & finished the job in a good time! Only k ok was having to use cash to save an extra fee. I personally don't charge my clients for the convenience of a credit card, it's just a part of doing business. But they did stay open so I could stop at the bank & get my car the day it was ready so that was nice!

Took my 2006 Porsche 911 to have the front bumper patched and painted as I no longer wanted to use…read morea front license plate. Looked good when I picked it up. However, a month or two later while I was underneath the front of the vehicle I noticed 3-screws missing. Those screws were used to attach the bumper to the chassis. Wow, that was a huge oversight. Not impressed.

My car was damaged in a parking lot with no note left behind. It's a lease so I didn't want to…read morespend a ton of money having body work done. The dealership referred me to Dent Magic. I was immediately scheduled and provided an estimate after I sent in photos. I was guaranteed an 85% improvement. After all, nothing could be 100% unless I went the body work route. I was ok with this. It only took 2 hours while I waited in their comfortable lobby. The end result was great!! Better than I expected!! The dent was in a difficult place and yet they kept their word and got it within 85-90% improvement. I can barely see any imperfection unless I'm really looking for it. Much less expensive alternative and i highly recommend them!! I feel like I can enjoy my car again!!

I should not even give this business one star. They did a terrible job when it was supposed to be…read morean easy work for them. This was a botched dent/touchup work. And It's absolutely far from being magic. The attached photos speak for that. The dent wasn't even fixed! As you see from the attached photo, it was simply filled with paint. This whole work was a shady work with an ugly outcome. When I complained to Michael, all he did was for him to pull a copy of the receipt I signed at time of coming to pickup my car. To him, that was the smart thing for this shady business to be all covered without having any embarrassment or shame for such a dishonest business.

Had some insurance work done on my car and this place was recommended by Geico…read more Start to finish the place was prompt and professional. Couldn't ask for more. My only issue is that the car was delivered out of alignment. But that may not have been their fault. I took my car to the shop that did the work and they fixed it same day no questions, no charges. Overall, my car turned out great. Very pleased and would recommend.

I used these guys when I got in an accident this winter. They gave me a great estimate and were…read morevery quick once the parts came in. They communicated really well and made me feel confident about what they were doing. I'd give them 5 stars if I didn't have to come back for one tiny thing they had missed! Great group, super friendly. The ladies up front are very helpful and kind, the guys I worked with were professional yet personable. My car came out looking and driving great. These guys get an A- from me. Would use again.

Our car door on our 2011 Dodge was severely dented and we decided to take it to Gerber Collision…read more&Glass. During the time it was at the shop, Gerber staff called, emailed AND sent texts to inform us of their progress. When we had questions, the VERY friendly and helpful staff always took the time to answer. Because of this AND the EXCEPTIONAL work they did, we took our car back there when it was involved in an accident several months later. There was a lot of damage, but Gerber took the time that was needed to fix the car right right (a lifetime guarantee!). We received the same great customer service as we did the first time and we are EXTREMELY satisfied with all of the repairs. Gerber even kept in close contact with our insurance company to ensure payment for damage found during the repair process. We HIGHLY recommend Gerber Collision & Glass!!!! Roxanne and Fred Shaffer

I took my sons car in for an estimate to repair some minor damage. Due to Covid Gerber has a very…read moresafe way to complete inspection process for a quote. Tony who answered the call for scheduling was very helpful and outstanding communication. Special call out to Neil Helderman who checked the car and provided an estimate. Neil took the time to explain everything and very honest in discussing repair details. I would highly recommend Gerber Collision.