Laura had too much knowledge of the camping area, she walked me throug the supplies that I needed…read morewith the list of items that I had in my phone, this winter we re going to Mt Hood my family and I and Laura helped me to get everything we needed. I got a lot of stuff at a very affordable price, and we exchanged some coupons also.

Went to buy new shaft for my driver Josh customer service was behind expectation very knowledgeable…read moreand professional we try a few on the monitor hitting ball and find the one I need it Josh is your guy if you're need golf equipment Thank you very much Ray

This place had some awesome deals I just missed the Labor Day sale…read more I spent like 355.00 and got some gift cards for that. That is pretty cool. I will be back!

I purchased a belt from this location about a month or two ago. The metal buckle broke. I took…read morethis item back to the store. Since it's been a couple of months, I no longer have the tags from the product. The employee at the store said no tag or receipt we will do nothing for you. I gave them the belt since I have no use for it now. Very disappointed in their customer service.

If you love the outdoors -- or just want to look like you do -- the Columbia Factory Store is a…read moremust-stop. The selection here is fantastic, with everything from jackets and hiking shoes to thermal gear and hats, all at factory outlet prices. I've found deals that beat most online discounts, especially during seasonal sales. The staff deserves a shoutout. They're genuinely helpful, not pushy, and always willing to check stock or help you find the right size. You can tell they actually use the products and know what they're talking about. The store is clean, well-organized, and easy to navigate -- no digging through messy racks like some outlets. The checkout process is quick, and the team keeps the line moving even when it gets busy. Pro tip: Sign up for the Columbia Rewards program. I've scored some extra savings and early access to sales that make it worth it. Overall, this is one of the best outlet shopping experiences in the Portland area. Whether you're gearing up for a hike or just looking for a solid rain jacket (we are in the PNW), Columbia has you covered -- literally! LMAO

This Columbia Outlet store had so many great deals, it was overwhelming…read more I stopped by here yesterday afternoon because I'm in the market for some new winter outerwear. I was specifically hoping to find boots and/or a jacket. On top of having an entire floor full of clearance jackets, they also had about a dozen racks under tents outside of the store. It seemed like they probably had every Columbia jacket that had been made within the past few years. There was also a ton of Mountain Hardware and Sorel. The Mountain Hardware jackets were about 25-50% off, which was still significantly cheaper than REI or anywhere else that I know of. I ended up feeling so overwhelmed by the jacket selection that I decided I needed to do some research, and come back. I ended up leaving with two pairs of snow boots: 1 Columbia, and 1 Sorel. I got both pairs for $55, including tax and a very small roundup for the National Park fund. I've been looking for boots for a couple of weeks, and the cheapest I've found comparable boots anywhere else was anywhere from $69-129. So, I was beyond stoked to find two pairs I liked in the clearance section. They were also having a store wide BOGO half-off sale, which is how the total ended up so low. I didn't have, and have actually never had any of the issues with outlet stores that other people brought up in their reviews. I used to work at the outlets in Folsom. Most of the merchandise isn't damaged or defective-- it's just overstock or barely out of season. The boots that I purchased are honestly of similar quality to brand new boots from DSW. I just got really lucky (and have a seventh sense for when things will be on sale due to all my years of working in retail). Staff was super friendly and helpful. Overall a great experience and I would definitely shop here again.

I was super excited to see a Nike store go into Bridgeport village shopping mall! The location is…read moregorgeous, you can tell a lot of thought was put into the design of the business. They had ample shoe and bottoms options as you can see from my photos. I was sad though that some of their more boutique pieces had such limited sizing available the employees were willing to help You order anything online, however I was going on a trip so I was looking for some specific pieces that I needed that day. I also loved that if they didn't have the size you needed in the "last few" section they would price match online as they were offering 30% off in store.

I'm writing to share a recent positive experience my girlfriend and I had at your Bridgeport…read moreVillage location in Tualatin, Oregon (7293 SW Bridgeport Rd, Tigard, OR 97224). Last Christmas (December 2024), my girlfriend purchased a pair of Nike shoes for me through your online store. However, we later realized she had accidentally ordered a women's size 12 instead of a men's size 12. Over the past several months, we had intended to exchange them, but life got in the way--whether it was forgetting the receipt or just being too busy. Yesterday (Sunday, July 13), we finally made it to the store. It was a very busy afternoon, and while I searched for parking, my girlfriend went inside. She was initially told by the customer service representative that the shoes could not be returned due to the time that had passed. She wasn't upset, just a bit disappointed--after all, she simply wanted to get the right size for me. As she was leaving the store, the store manager, Rob, approached her and asked if she had found what she was looking for. She explained the situation, and Rob immediately brought her back to the customer service counter, authorized the return, and even offered an updated style of shoe. Rob's actions turned a potentially disappointing experience into a perfect example of phenomenal customer service. He went above and beyond to ensure we left with a positive impression--and most importantly, a smile. My girlfriend, our kids, grandkids, and I are all loyal Nike customers, and this experience only deepened our trust in the brand. Rob should absolutely be commended for his professionalism, empathy, and commitment to customer satisfaction. Thank you again for providing such a positive and memorable shopping experience.

Smiling faces and great service awaits you when you enter the store. Custom shirts, cap, hand bags,…read moreand apparel both printed Ted and embroidered. Full service florists done real quick, if required. Unique gifts items from greeting cards, soaps, wall hangings, teddy bears, pillows, and more. Come in and say hey to Sara, and see what in her shop today. Smells nice and looks nice, in one of Estacada's older buildings.

I love Capitol Sportswear! Besides being talented, kind, wonderful people to work with, our…read morerelationship with them over the years just gets better. Providing our students and community with a great selection of SJA gear with high quality product and consistently terrific Customer Service easily gives them a 5 star rating however it could truly be a 10!

Great prices and selection, but wow, what terrible customer service! When I went to purchase my…read moreitems, there was only one cashier and there was some issue with the customer she was helping, for at least 10 minutes. Eventually a manager came to help her and the two of them continued to work on whatever the issue was. The original cashier just stood there, doing nothing at all. Eventually another cashier came to open another register and then her customer had an issue. Now those of us in line have been there at least 20 minutes with absolutely no acknowledgement by anyone anywhere. We customers may as well been invisible. I knew there were at least 2 more workers in the store, one in the back corner straightening out the clearance racks (hardly a priority when you have customers waiting for 20+ minutes to purchase their items). I understand that there can be issues at the register, no prob. But the utter lack of acknowledging the customers, thanking them for their patience, or proactively calling another employee to help at the cash registers was epic in the utter disregard for customers. I love Columbia but wow, better training is absolutely needed!

This is a no frills store. Literally, the store has about 6 to 8 racks of clothes and a couple of…read moreracks of shoes. They call it a clearance store however the clothes here were just regular sales. I think the store will be good for some winter items. The customer service level is just as minimal as the store and decor. One person seemed to be stocking shelves and one person behind the counter. No one is really there to assist the customer. I did a quick walk through and out. Good luck there!

Nice products; good prices. Poor customer service. I bought an Oregon Ducks t-shirt with a clever…read moresaying. The clerk took it off the shelf. I got it home and while it was a large it was too small. The receipt said - NO Returns. Exchanges only. But they wouldn't exchange it for an XL because they said it was printed special. I guess the receipt said that but I don't understand their codes. Regardless, if good customer service is not worth exchanging a never-worn t-shirt for a size larger then I will shop elsewhere.

I understand the customer isn't always right, but if your own receipt shows differently, maybe…read moredon't die on that hill and just ask for help or guidance. Over the weekend, our family decided to go to DSG, we ended up spending $149~, it was $100 gift cards and the rest was cash. I didn't realize my toddler slipped in some random $17 socks, so I went in the next day to return them. I was met with Oscar, he was nice. I asked if I could get a cash refund since it was a small amount, he said no, due to it's based on whatever majority payment method was used. I leave it at that, I am disappointed because I really don't need $17 gc, I would like cash back. As I am walking back I am reading the back of the receipt, where it says refund will be made on initial form of payment, not majority used like Oscar advised. I spoke with my husband who was frustrated, told him what I read and what was said. My husband thought of work around, we can buy a more expensive item, use cash first for the majority and use the gift cards for the rest. So my husband goes in to try that. Oscar explains, no we can't do that, that it's the system gravitating towards a card. My husband points out what the receipt says, Oscar says it shows on the website, but does not bring it up. My husband returns to the car frustrated, because Oscar just lied and instead of asking for helped, insisted on dying on the hill the customer isn't always right. At this point, I'm going back into the store. I see Oscar talking among his colleagues talking about what just happened with my husband. Im still nice, but I request a supervisor. Supervisor explains Oscar is wrong it's not Majority it's just how the system works. I ask him, how does he want to correct this, and he just offers to cash it. It was such a simple fix. Oscar just needed guidance on how to navigate. I felt like this issue didn't need us as many times going into the store, If Oscar just asked for guidance in the beginning. It was frustrating experience overall. I'm glad we got the result we wanted, but just having to go through hoops, and it was a waste of time. Personally for me, this location left a poor taste, just because I am in customer service. I felt like the training could have been better. I appreciate the supervisor making it right.

Brandon was incredibly helpful in finding the right bat for my son. Even when we had an issue a…read moreweek after purchasing, he went out of his way to make it right and offered thoughtful, knowledgeable advice. I really appreciated his patience as I'm still learning the ins and outs of baseball as a newer baseball mom. Thank you again! My son ended up with his first Easton Hype Fire and is very excited about it. We are looking forward to a great baseball season thanks to the awesome customer service and knowledge Brandon provided. Store is clean and well stocked. Employees are always kind and ready to help!

Sadly, I can't recommend JC Penny's. While Penny's has never been a regular shopping destination of…read moremine, I do remember shopping there for school clothes as a kid. And as I got older, they didn't carry the more fashionable clothes I prefer. This year, while doing a search for a faux black leather pants, JC Penny's had a pair online that were more attractive than any other options that came up during the search. They arrived within a few days and were very nice, well made, stylish, but way too long. Like 6 inches too long. 2 alteration places quoted me $50 to hem. Not happening. So I ventured to the store to do a return to avoid paying return postage. Upon entering the store, I wondered if they were closed. There is no one there! Worse, all the previous cashier stations are gone and no associates anywhere to ask for assistance. I wandered through every section of the first floor, past very dated looking clothing, and finally found an associate in the makeup department. She explained that online returns, and all purchases, are handled back by the shoe department. Plus just one other location on 1st floor and one cashier on 2nd floor. Well, I guess if there are so few customers, this makes sense, but it does nothing to contribute to a positive experience to create repeat purchases. Sure enough, I found the cashier, and the few other customers, all perplexed, wondering if this was where they should be paying for their purchases. My return was processed, after 10 minutes of very challenging system issues where they could not locate my order, and with manager assistance, th3 return was completed. I purchased a pair of Sketchers while there. As I made my way to the other end of the store to exit, the alarm went off and I realized they didn't cut off the sensor. So back through the entire store again. Definitely got in my steps, but that wasn't the point of my visit.

I got my daughter a backpack for school. It Is VERY…read moremisleading. It was 2 backpacks, 1 bigger & 1 smaller 1. 1st NOWHERE on the product info does it give measurements. I know it says 'mini' in the title, but I assumed it was meaning it came with a 'mini bag with it & the 1 was a normal size backpack. I NEVER would have guessed the "Big" backpack was mini & the 'little' was micro. Very MISLEADING. & we dont have a JC Penny here & they want $8 to return by mail. This is bs. 1st & last time ordering from you. I will just Amazon, Walmart & target my stuff, all of which have free returns