Steve and the whole team gave me an amazing experience, the level of customer service and clarity on my car problems was outstanding. Never left in the dark, always knew what was going on. My insurance left me in the dark, niceville auto was the light. There is no other shop in the area I would do work with besides this group of people. Thank you so much. read more

Very honest and helpful. I will definitely be back. Zac at the front desk was very polite.

Fast and professional! Amazing diagnostic assessments! They will find the issues that stump other shops! Yes, you'll pay for the work, it's not a discount store, but knowing your transportation is safe on the road, and running well is worth the price! They have also looked at my vehicles a few times and told me I'm just being paranoid and there's no real issue- at no charge! Friendly and capable, shop stays clean, and they are highly inclusive in communicating through phone and email about the full scope of recommended services. There have never been any surprises with repairs. What they say is wrong with my vehicles is always right, and the price is the price when they're done. They have taken care of all my family's vehicles, I highly recommend this shop. Don't risk your safety on some back street discount dump of a shop, take it here and stay on the road with confidence!!! read more

I received a welcome package from the post office when I moved to the area and in it, was a free (or heavily discounted) oil change with Niceville Auto Service. What a steal, am I right! Especially after driving 800 miles for the move, you could say my car was in need of many things. I called and made the appointment a week in advance and they had a very flexible schedule to work with. When I arrived there was minimal paperwork and they even heated up my burrito for me in their staff kitchen! I waited for less than 45 minutes while they did a synthetic oil change and full inspection, for no additional charge. They walked me through all the red flags, what i want to watch and what looks great, on their monitor while pulling my car back around. They were kind, patient and informative. Unfortunately, I am unsure what a full priced synthetic oil change is here but with my welcome coupon mine ended up being less than $40. They took great care of me and were very knowledgable on all things vehicle repair oriented. I would definitely recommend this shop and will be back again, if needed. read more

Niceville Auto always does a fantastic job when I bring my vehicle in for service. They are consistently upfront, responsive, and honest. I own a 21 y/o SUV and it usually requires one point of significant service when I bring it in. Within hours of bringing it in, NAS presents me with a fantastically detailed inspection report and estimate of parts/labor. They always include recommended and upcoming service in their reports, never failing to keep me as informed as possible about the goings on with my truck. I'm especially impressed with one of their lead technicians, Steve. Typically, I have spoken with David or Diana in the past, but Steve blew me away. He is always polite over the phone and excellent to speak to in-person, always understanding what he's informing me about and doing it in a pleasant way. All in all, Niceville Auto Service does an excellent job of both providing premiere customer service and performing service on my vehicle. There are few, if any, other shops that I would entrust my old truck to, and I could never thank the excellent staff enough. read more

Had tire and wheel issues and was recommended by the tire store I have been using for 30 years. They have a special tire balancing machine especially good for after market wheels. was offered a ride home after dropping off and the came to my house and brought me back to their shop. I had 3 out of 4 wheels defective and after all their work trying to fix my truck NO CHARGE. When my replacement wheels arrive I will be coming back here. I cannot remember having a greater experience than this in a very long time. Big thanks to Niceville Auto Service read more

I had an older car and was concerned of the problems that may occur. Set an appointment for 3 but they were able to get in earlier and serviced my car. They gave me detailed report and really took their time to listen to my questions over the phone. I would recommend this place a million times if I can. I will definitely be back. Thank you so much! read more

Amazing customer service! Our vehicle wouldn't start and they got us in that day to start diagnosing the issue. Turned out to be a bad cell in a new battery and didn't even charge us for the time spent to review the issue. Great crew over there and would highly recommend! read more

About a month ago, I took my truck here to have a preventative coolant flush done. I never had any issues with leaks or overheating, this service was strictly preventive maintenance. Before bringing in my truck, I had a new thermostat installed as a preventative measure. Niceville Automotive "attempted" to do a coolant flush on my truck and claimed they could not perform the service due to the thermostat not opening. They also informed me that they pressurized the system so much, that they blew the coolant reservoir cap off my truck! I know my thermostat was functioning properly because my truck would never overheat and the radiator functioned as it's supposed to. They did not charge me for this attempt and sent me on my way. About a week later, I brought my truck to another shop where they successfully performed the coolant flush for me. They also brought me out to show me a new coolant leak on my truck... right under the intake manifold gasket. Piecing everything together, it's pretty clear what occurred that day at Niceville Auto Service, 1) they did not give my truck adequate time to come up to operating temperature before attempting the coolant flush or 2) the person operating the machine had no idea what they were doing. Either way, they pressurized my system so much it blew my intake manifold gasket! Then, knowing they messed up, they sent me on my way saying they could not perform the flush and feeding me a BS story to absolve themselves of liability for the damage they caused to my truck, had they actually performed the flush. STAY FAR AWAY FROM THIS SHOP. There is no integrity here. Being not far from the gates of one of the largest military installations in the country, I will be sure to tell my colleagues to avoid this place at all costs. What a dishonest business. read more

Was visiting from Atlanta and needed air baffle/engine under cover secured. Service was done in a few hours at a very reasonable price. Highly recommend! read more

My mother's car needed to have a new power steering hose put in. They were going to charge her $1,100 to replace this hose. We took her car somewhere else and they charged her only $40 to replace the hose. Never again will we give them our business. read more

Steve, Christie and technicians at Niceville Auto provided professional and excellent customer service. The detailed inspection report complete with pictures and estimate for parts and labor was by far the most comprehensive by an auto service company. They searched out and found the correct fuel lines to replace the rusted and leaking ones on a 2006 Saturn. The work was completed in a timely and professional manner. They even added extra gas to ensure the car could be driven home. Would highly recommend Niceville Auto Service for your car repair or maintenance needs. Thanks! read more

Very professional and knowledgable. Twice now I have had vehicle issues and pulled in to ask for help. They found the problem and helped me out at no charge. Today, John was great. He throughly investigated what was wrong and gave good answers. I will be back when my vehicle needs work. read more

Very nice folks. Truck was running rough and told them I needed by a certain date and time. They made it happen. Turns out , spark plugs and wires. Was a little pricey but got the job done. I would recommend. read more

A business with trustworthy and dependable owners and workers! I'm a fourteen-year plus customer of this business, and will say that they are one of only two car repair businesses that I trust, yes trust, to work on my vehicles. During this time period, they have performed many repairs on my vehicles, and every one of them has been to my satisfaction. They are good at diagnosis of vehicle issues and thoroughly inspect for causal issues as well, but always explain in detail what they have determined when I ask. They are prompt in getting the work done and communicate very well during the whole process. I am very particular about my vehicles, and am very comfortable with Niceville Auto Service's high level of competency and dependability when working for me. They've earned my repeat business. read more

Great guys! While in NiceI had a broken wheel. I came in at the end of their work day on a Friday David got me back on the rd. Honest folks.... read more

Needed an oil change and car inspect for older (15 y/o) car. They provided detailed inspection report "with pictures" and itemized cost of repairs. Outstanding service, highly recommend this business. read more

Not so happy the second time around. Took my car in for a large A/C job. The quoted price seemed extra high so I asked for a quick breakdown. They said over $1000 in parts. I double checked with the dealer and it wasn't even $700 for the same parts. Either high mark-up on parts or not sure what happened there. Took the car in to another local shop with high Yelp ratings. They told me the same issue as Niceville Auto shop and the same parts needed to be changed. But they quoted me a parts and labor price of $1100 cheaper. And that includes a front brake job which I decided to add in there since I was so surprised with the low price of the new place. Still had a great initial experience and their customer service is good. Just not sure why I got quoted such a high price for the job. read more

Great quality service. They're very friendly, honest, and they do a great job supporting their customers. The "down-side," in my opinion, is that they are extremely expensive. I have no problem with paying a fair amount for the services I get. But this place charges $99 an hour. Please...$99 an hour? I have a Masters Degree. My wife has a Masters, too. Neither of us makes anywhere near $99 an hour. Figuring a 2,000 work year, each of their full-time mechanic is bringing in $200,000 a year to the shop. I'm glad they do good work, and that their people are well-trained. But I have serious doubts that even one of those wrench-jockies is being paid anywhere near even half of that. In fact, I'd bet the average salary there is $50K/yr or less. But, I'm a big advocate of "liberty." I believe you should be able to charge what your customer is willing to pay. So, God bless them for being able to make that kind of money. I'm also a big advocate of "free speech"...so, be informed. I think it's ridiculous to pay $99/hr for a service you can get a few blocks away for half that rate. read more

I started off with a relatively fair quote of $79 for a full synthetic oil change and then the nickeling and diming began. Ended with over $100 bill with taxes just for an oil change. I'll never go back read more

Awesome service and very professional. They could have easily taken me for several hundred dollars, but instead told me the problem I thought I was having with the U-joints wasn't the issue. It was a simply a matter of not enough torque on my lug nuts. I will definitely take my vehicles back there. read more

The previous reviewer started out with how they felt this place was friendly and honest, with great customer support. Frankly you cannot hope for something better than that when searching for an auto repair place. Many a place will tell you that "your johnson rod needs to be replaced", when no such part exists. So to have honesty in a repair place is A#1. Combine that with the other aforementioned attributes, and you have the recipe for a place you would want to take your car to. Now granted price is important to us all, but running a business with all the expenses and overhead is a daunting task. I cannot say for certain whether this place is expensive compared with other private shops. However when compared to a dealership, it is certainly in line price wise. My personal experience with them was decidedly a great experience. I was traveling through the area from another state a few weeks ago, came in late on Saturday and they were busy. However the manager took the time to listen to my problem, and found a tech who could take a quick look to determine what the problem was. Aside from being great customer services wise, he did this so there would be enough time to order parts and get the repair done prior to them closing. As it turns out they quickly figured out what the problem was and tried to get the part. Unfortunately the part was a dealer only item that was not in stock locally. Nevertheless, it was still reassuring that they diagnosed my problem and attempted to help try to fix my truck to get me back on the road so I could get home safely. While I do not live in Niceville, the manager and his attitude reflected well on the towns name. If I did live up there, based on my experience with them, they would be my go to place for automotive repairs. read more

I have taken my vehicles here for several years for minor maintenance and major repairs. They changed the timing belt, water pump and serpentine belt on my Toyota Sequoia. They guaranteed the work for 3 years or 30,oooh miles. The cost was a little high but well worth it. Niceville Auto Service is professional, courteous, fair and high qualified. read more

I called Niceville auto to compare their prices with Gary Smith Honda. Honda told me that I needed a power relay, compressor clutch, and field coil set. Honda had estimated me at about $750 (including labor). The guy at Niceville auto told me to buy the relay and see if that would work. It cost my dad $6 and the AC works fine. I'm buying gift cards for the guys at Niceville auto for saving me over $700, and Honda will lose our business. read more

My husband and I took his Jeep to this shop to have a simple brake line replaced, they charged us 150 dollars and they didnt even fix the brake line. On top of that the disconnected the battery which ended up killing it. When we went to the shop to jump the battery we asked for their help, to charge a battery that they killed, and they refused. My husband and I then had to push the jeep over a hill while a friend of ours bump started it. I will never ever use this auto service again. They are all idiots. Plain and simple. I don't recommend it to anyone, even for the simplest task. read more

This company continually exceeds my expectations in regards to service and delivery. They are hard-working and honest which is a rarity in this day and age. I highly recommend them and will go no other place to service my car. read more