TL;DR -- Motor Man saved my car and therefore me -- from months of frustration in ownership of a brand new car manufactured specifically to order. SIX star rating -- better than five star. In owning this 2019 Toyota Avalon (hybrid) since August 2019, the Air Conditioning (AC) was the one flaw. 3 weeks after buying the car, AC failed. Taking it back to the dealer(s) did no good. They couldn't find the problem. This was the brand new 5th generation Avalon with brand new cooling system. I knew I was taking a chance, and I got burned. Every time I went to the dealer, I failed to get a real solution to my AC. This went on for nearly TWO YEARS. Later, thanx to Motor Man, I realized the dealer system failed me: they could have fixed my car, but didn't. Then my AC failed again on the drive down to Florida. It was well over 100 heat index so that I was getting lightheaded on the way down, having to stop every hour. Showing up at the Toyota dealer at Fort Walton Beach (FWB) the next to get help did me no good. Toyota dealer had 30 cars (NOT exaggeration) at 7 am on Monday, all with appointments. Without an appointment, they turned me away. Dealer system failed me again. Out of desperation I started looking up "mechanics" in Yelp listings. Destin Imports had the most reviews in the area: they had to turn me away, but they did suggest I could try Motor Man. Motor Man fixed the problem, at last. Joe Weiss, the owner, carefully took more time and effort to fix the problem. It took FOUR days, but it was worth it. I finally had the car I was promised. He explained that my generation of AC being a new design, required to disassemble the ENTIRE front interior of the car, the seats, the steering column, the dashboard, all of it. This was necessary to get to the "box" containing the evaporator core of the car. Motor Man Joe figured that the issue was inside the "box" and the only way to really fix the AC was to disassemble everything to get at the "box" and see what the evaporator core looked like. It took most of two days to get there, but Motor Man Joe was right. The evaporator core was covered over with oily fluid. The part itself was defective. He had promised to close down his shop and dedicate his mechanics to solve this problem for me. He was in earnest, and determined to solve the problem for his customer. To me, that's rare to see from any professional, and worthy of respect. He kept his word, That's the American way a small business should operate, isn't it? He was able to get the replacement part from the *same* Toyota FWB dealer that turned me away. He checked everything while reassembling everything -- this required mechanical and electrical testing every single system in the dashboard, steering, console and so on. This was careful "sweat each detail" work, which is why it ended up taking most of FOUR days. I'm engineer enough not to be pushy of a professional doing careful quality work, and told Joe I was willing to wait patiently. (I would have said the same about patience to Toyota dealer mechanics if they'd only given me a chance by taking on the problem themselves -- they either turned me away or failed to take on the *whole* problem by telling me it was mysterious and they didn't know how to fix it) After he restored my now fixed car to me, there was one small issue of the fit of the the instrument panel. After driving around and finding this, it was a small matter for them to correct the fit. I had the car as it was meant to be from the manufacturer. CONCLUSION: Motor Man took care of me and fixed the problem. My flawed car became a true pleasure to drive even in the hottest weather, as opposed to dehydrating me badly and dangerously. I owe thanx to Motor Man. CONCLUSION, NEGATIVE: My new car had one defective part, and the Toyota dealer system failed to find it. More, they failed to even try. They failed to explain to me that this was a possibility. I'm an engineer, I would have understood and listened. Why didn't they explain this to me? Did the dealer mechanics not know? Did they know it would take two mechanics four days to solve this problem, and not want to devote that much time and resources to one customer. Is it because Toyota itself doesn't sufficiently incentivize its dealers to go all the way to ensure quality? I don't like asking such questions, but doesn't the failure to fix the vehicle invite such questions automatically? read more

It is with regret that I find it necessary to share my experience regarding Joe at motor man. Unfortunately, the management practices observed during my time affiliated with the company were less than satisfactory. Joe from motor man could greatly benefit from a reevaluation of his management practices, particularly in the areas of communication and employee relations. Improving these aspects could foster a more positive and productive workplace, enhancing both employee satisfaction and overall company performance. read more

Before bringing my car to Motor Man Auto Repair I had the engine code read to determine the problem was Oxygen Sensor related. I priced out the parts at a local parts store to estimate cost for the 4 parts (roughly $300-450 for 4 sensors incl. tax) depending on the brand. I was charged $754.60 for parts. The original repair estimate at Motor Man Auto Repair was $1290.53, but the total bill I paid was $1543.62 - a difference of $253, which means I was charged roughly $800 for labor and "fees". What fees??? Additional fees were not explained to me. A labor charge of $200 per hour equates to 4.0 hours to replace 4 sensors. A $150 per hour labor charge equates to roughly 5.5 hours to replace 4 sensors. From my own findings, replacing 4 oxygen sensors on this model car should take roughly 3.5 hours to complete. Ordering the parts and completing the repair took from Friday morning til the following Wednesday. So the bottom line is, I feel like I was drastically overcharged for both the parts (allowing for markup) and labor. And I do not recall being told why the repair cost exceeded the $1290.53 quote I was given. I should have been out the door for under $1000. But I paid $1543.62. I own 3 vehicles but will hesitate to bring either to Motor Man Auto Repair in the future. The staff I encountered are all nice but I simply cannot afford to pay what Motor Man Auto Repair charges for repairs. read more

Billboard still says $34.99 for the oil change but when you get there they say oh we raised the prices on the 1st of June so it's going to cost you $80! That's messed up! They should honor the sign or get rid of the sign! read more

Amazing service, value pricing, extremely good turnaround time, very knowledgeable technicians. Would highly highly recommend their services anytime. They will be my new go to mechanic for all my four-wheel vehicles. read more

Found this place from their website which is very up to date and easy to navigate. Making an appointment was quick and easy. Inspection was free and they got back to me with the report and estimates fast. They helped me understand the things I didn't and when other problems popped up, they didn't hesitate to help me out. Always available by call and customer service was a 10/10. My car was out front ready for me as soon as they finished. I've already recommended these guys to a friend of mine who also is happy with their business. read more

Alan worked really well with me. I needed my 2010 Kia Soul ! air filter, cabin air filter, oil and oil filter changed. He discounted me as I provided my own parts and even gave a complimentary car wash. Everything took roughly an hour, and I couldn't be happier! read more

Great communication through the Yelp messaging feature. Reasonable rates, convenient location and quality service. Motor Man was able to accommodate my tight time schedule with ease. read more

Motor man is a strait up good dude and a great mechanic. The thing that most sets him apart from other local shops is the quality of service he delivers. I will never take my car to anyone else. read more