Very pleased The re headed lady Addie was absolutely phenomenal with me and her advice and help with my car and my situation I totally recommend asking for her especially if you are a female Highly recommended. read more

stopped in just to get air in one tire. I had a nail in it and was trying to make it to the Toyota dealership. The bald headed guy was a complete A-hole!! Right then I decided I would never recommend this Firestone to anyone!! He needs a lesson in customer service!! read more

Had tire go bad with 18,000 miles, firestone warrenteed both rear tires Nice job guys read more

came in for a simple oil change because I was passing by and saw there was no wait. came out with a list of 10 things wrong with my car that "urgently needed fixing", including a new battery, air filter, brake pads and rotors. I was skeptical since I'd recently been to my trusted mechanic who hadn't mentioned one of these things, so I took it back to him to look at. he confirmed that not one of these things needed fixing. sad to think about how many people have gotten work done after being told it's urgent and unsafe to be driving, when there was no issue to begin with. will never go back here read more

Everything! My family is deep in a crisis with my son in ICU coma. We had tires at one place,had no idea the arrangements he had made to get his van out of a donut and into new tires! Sadly his wife got a flat at the hospital. Firestone ME helped coordinate with Firestone Navarre, and then stayed late to help! The next day they fit us in and. I will forever grateful to Addy for her above and beyond care! read more

I had came in to get air. Simple enough, right. Nobody even asked what I wanted and then when they did come and see what I wanted they told me that there was a place right up the road for me to get some air. I've never had this problem with any other fire stone I will never come back here. Just because you only have one technician does not mean you don't have to fill up somebody's tires if they need it. I hope the manager sees this. read more

Had a possible tire puncture from a screw, but staff removed the screw and there was no issue. I am very thankful for their honesty, where they could have charged me for an entire tire replacement. Thankful for good people! Highly recommend this shop! read more

GO TO KELLER'S TIRES INSTEAD!! Where is the "0" star option? I've wondered why over the past couple of years the parking lot at this store evolves into a ghost town. Today, I learned why. Their store manager, Jay Bullard, confuses the differences between rotations and alignments. When I asked for Wayne (an older gentleman who is THE BEST in town) to do my alignment, Jay told me "Wayne can't do your alignment because your tires are too heavy." I corrected the request and clarified that the weight of my tires isn't prohibitive because Wayne's done my alignment before. Jay proceeds to argue with me about what I said. I told him, "Fine...I'll just sit over here and wait." At this point, Jay stares me down and starts glaring at me out of the top of his eyes. I told him not to "eye f**k" me and asked what his problem was. Jay told me his shop isn't going to work on my truck and to leave. I asked for the store owner's business contact information and he refused to provide it to me. This is a small town. Everyone knows everyone. Everyone talks. This business has rapidly lost its customer base. If you're a local - shop local. If you're a visitor/tourist - shop somewhere (ANYWHERE) else! Btw, he's in a relationship with one of the customer service reps so don't expect much help on that front. read more

Every time I come alone without a "grown up" I get treated differently. I came in asking to get my car looked at/checked up on, got told they "don't do that" with the a perplexed "I have no idea what you're saying" face and was told they only do inspections. Am I wrong or do you check up on a car during an inspection?? (My dad comes in with me with his broken english and they know exactly what he means with the little words he can use). My terminology isn't great but I didn't come in to feel like I'm dumb. I feel like my voice and concerns were not heard. I said inner door hinge, he heard outer door. I also mentioned that I might need my car realigned and if they would check that but that was also disregarded. Last time I went in my car's battery was completely drained (made a complaint to them personally but was waved off) and I couldn't start it up and had to buy a new battery, this time they checked my tires said it was good and full and not even an hour later after I picked it up and drove it a literal mile away, my tires needed to get pumped cause my low tire pressure lights were blaring in my eyes and the valve caps were kinda loose. I don't know what it is but I just keep getting disappointed with the negligence and arrogance. I cannot recommend them at all. read more

Watch out for misleading totals. 25 Mar 2022 I'd give zero stars if I could. I was told total job would be $230 for 4x tire install and 1x stud, which was already cross threaded when I took it off due to a flat. I go to pick my truck up and am told total is $430. If the Manager would have shown me a total of $430, I 100% would have told him never-mind. Be very cautious with the staff here. read more

My fiancé scheduled, online, days in advance, to have new tires put on his truck. This morning we took the truck in, but we were told there was no appointment for him scheduled (even after he received email confirmation that it was scheduled, and that his credit card payment was pending until after the service was completed), as the on online scheduling and the in-house scheduling are not connected to each other. After being told it would be a long wait since we didn't have an appointment, it would be late afternoon until it would be done. My question to Firestone, why have on line scheduling if it doesn't actually schedule you? Also, the clerk behind the counter was very unconcerned about wasting our morning... not to mention both bathrooms were out of service. Firestone, your business leaves a lot to be desired. You have lost our future business. I rate you as very bad customer service! read more

Wish I could give zero stars I bought all four of my tires here and $500 in new tire sensors. When I cranked the car up after service there was a knock in the dash that has never been there before. They wouldn't even look at the problem and told me to take it to the dealer to have it fixed. They talked to me like I was a stupid woman and offered nothing to resolve the problem. Do not take your car here. They are awful. Service Type Tire Replacement, Tire sensor replacement Bottom Line: No, I would not recommend this to a friend read more

GO SOMEWHERE ELSE...ANYWHERE... I have been a long time customer of this Firestone. Made an appointment a week ago brought truck in and told them I would need the truck on the following Monday..which was yesterday. call the store and was told by the manager Ricky..."we have been to busy to look at your truck. We have been busy with other customers!" I picked up my truck this morning and will NEVER be back. Piss poor management. read more

Purchase new tires from this place. They threw my spare tire in the back the SUV didn't even place it back in. The correct spot came back next day and they charge me $10 to put it back. Terrible customer service wouldn't recommend. read more

I am so pleased with the service at this Firestone. They went over and above great service. I had a nail in my tire and they were very quick to help get me back on the road. They have a great waiting room to sit in while you wait. read more

I have been buying tires. From Firestone for 10 years.. they always have the highest quality tires... and service to match... I race cars and I don't trust my tires to any other tire places... read more

Firestone Complete Auto Care - Nice tires - Tires Near Me - Fort Walton Beach, Florida

If you are a woman, do not go to this place ever! They charged my Girlfriend for thermostats, coolant, and the car just over heated. Two days later the car is still over heating now they are saying that the water pump is leaking and if they would have tested it properly while changing the Thermostat they would have known. But he is blaming it on a woman who knows nothing about cars. Do not EVER give this place your business. They back track on what they have said previously, and now we are out of luck. Terrible place to do business. They are the worst. Go to PepBoys read more

Mike trying to rip people off. Do not go here. I went to get my AC fixed and a fuse checked because wipers weren't working. They kept my car for three days and fixed AC. Said it was a grounding issue but who knows. They wanted to charge me over $900 to replace combination switch, 500 for labor, that would be 12 hrs at 40 an hour, to replace a switch that I could do myself in less than an hour. The wiper fuse was in the wrong spot, and they put the wipers on wrong. Either they did that on purpose or they made some major amateur mistakes, either way, it was the worst nightmare scenario we all fear when taking our cars into a shop. read more

they cant even tighten lug nuts. After getting new tires from here, my daughter got into her car and drove off. Not even two miles later one of the tires had fallen off. We jacked it up and properly tighten them. We had then checked the rested of the nuts and found that none of them were properly tightened. after calling to complain he had told me to drive it back there so they can take a look. REALLY!!! How did he expect me to drive it back there when the tire fell off. read more

Worst place you can go they have had my car for 4 fucking days and tomorrow will be the 5th day they keep telling me "oh we don't have these tools or parts so it's gonna have to wait till tomorrow" at 9am. I keep being told "tomorrow" and I've had enough I am never ever going back to this terrible business or company since corporate just allows for this kind of bullshit to go on. Not only do they overcharge you but they don't even fix everything they said they would even though they obviously have had enough time. Lazy, scamming, good for nothing pieces of shit human beings work here acting like they don't know they're screwing us over. Never ever again. read more

My battery died and I got towed to this Firestone. They were super helpful and didn't talk down to me because I am a female. They also got me a new battery and installed it in less than 30 mins and I was out the door!! I loved it! Great service!! read more

Great customer service! Quick and affordable service. We gave them several things we were concerned about- they did a thorough inspection of each item and we left there paying only for one service (a fraction of what we thought we'd be paying). Store and bathrooms were clean too! read more

I literally cannot say enough good things about these guys. I drove to FL from Atlanta over Labor Day weekend and had tire problems the last 20-30 miles. I had 2 stripped lug studs that the Goodyear in Navarre couldn't fix (they rendered my car unsafe to drive and then made me pay for tires). Firestone knew immediately they could fix it and had the parts 8 hours. Another problem came up and they didn't know if they could find the part in time for my departure; I have a European car and the parts are hard to come by. Nathan explained the problem to me and even sent pictures of the problem to my dad. They emailed AFTER HOURS to find this part. He finally found it and fixed my car in time for me to leave. These guys are so hard working and honest - they saved my vacation! read more

I came to this place after having a bad experience at the Hurburt location. I made an appointment for an oil change and tire rotation/balance and even though they were extremely busy, they kept their word and finished when they said they would. Not a minute over. Great service and friendly staff. I definitely recommend making an appointment just to avoid any unnecessary headaches. One of the cleanest shops I've been too. read more

After a really bad experience with Firestone I have to say that they went above and beyond to fix everything. I was given exceptional customer service and everything on my car was corrected. I'm thankful for Firestone for making a wrong a right! read more

I took my truck there sat. morning for a diagnostic test and a thermostat, they said $175. I called sat. evening they say about to get to it and call me sun. I pick it up sun. at noon and it's $475. said the thermostat housing was bad, they should have called me before replacing it. I start the truck and my vent changer doesn't work just the defroster, I go get him and he says it's the vent door and they weren't around it, bring it back next week. I got home and look at it, a vacuum hose is cut in half by the fan guard. That controls the vent door, I fixed it myself. Then I notice the temp. gauge still isn't working. I google it and replace the thermostat sending sensor, finally works. Should have googled it and done the work myself and saved my money! Prices are outrageous. I never got a report on the diagnostic test, who knows if they even did it. Won't ever go back, they break things and didn't even fix the problem, Don't trust these guys.Save your money and go somewhere else! Firestone on Mary Esther is a Rip-off and scam! read more

To the other guys review complaining about they never listen. For alignments they have a computer that tells them if it is in the green or close to zero. So if your vechicle is pulling to the right then it is another issue. And to the reviewers out there. Firestone has always taken care of me and my vechicles and I have never had an issue with them. They listen to my issues and always fix them accordingly. read more

The customer service was okay the first time. I noticed the enthusiasm from a serviceman (let's call him Terry) to help me changed when I made face to face contact. His whole demeanor changed but I stayed optimistic. This Firestone performed a 4 tire replacement and an alignment. Not even a week later my car is pulling and making a hum sound. I go back to this Firestone only to see the same guy (Terry) who didn't acknowlege me until there was no one else at the counter to do so-1st mistake. I explain what is happening and he pretends to look at the computer as if there is no way he could get me in to correct the maintenance HIS establishment made-2nd mistake. He did however offer an appointment for tomorrow as if its okay to let me continue to drive on the half done job. He showed NO CONCERN whatsoever...From day one I was judged before I even opened my mouth and the service that followed reflects this. I actually drove right down to Hurlburt Field's Firestone the same day and THEY CORRECTED THE WORK!! If you are fairskinned, take your chances otherwise GO SOMEWHERE ELSE! read more

Firestone Complete Auto Care - The WORK that was done at the Firestone in Mary Esther had to be corrected at another location... - Tires Near Me - Fort Walton Beach, Florida

Ricky and his team do an excellent job in providing superb customer service. This is sole reason why I drive the extra mile to get my car serviced here. Thank you!! read more

Con artists. They will tell you all kinds of stuff is wrong with your car and make you feel you have no choice but to pay what they're asking. Get three quotes and don't go here. read more