Do not use this company! We had our entire new-build home floors - hardwood and carpet - done…read morethrough our builder with Lux in 2017. Every single room in the house that has carpeting has major buckling issues. A couple of years after the home was built, we had lux come out to stretch and fix this issue at our OWN cost, which was significant. And the carpet buckled badly again shortly after. I have tried calling to talk to someone. I can only reach Jackie at the main number. She is very nice but is unable to help. Each time she assures me that she is sending a message to her superior Claudia and Claudia's superior, Brian Wilson, requesting for them to cal me back. And NO ONE has ever called me back. Horrible product installation, even worse customer service. Although there is a one year warranty, no one expects major issues with such a significant purchase after such a short time. Waste of money. Be ware!!

As part of a larger remodeling project, our builder recommended Lux for all the flooring in our…read morehome: new wood floors, a carpet runner for the stairs, and vinyl tile for our laundry room. Lux has a HUGE selection, and they provided expert guidance in explaining the differences among the types of flooring. We were unsure of which stain color we wanted on the floors. Lux came in and stained large sections of the wood in six different stains so we could more easily choose the color. In particular, our sales contact (Heather) was outstanding to work with. Not only is she a lovely person, she was highly responsive and quick to get back to us with answers to our questions. After the project was completed, we decided we wanted (additional) carpet runners. Heather worked diligently to get the carpet cut and bound to our specifications (long story but we wanted something a little out of the ordinary). In addition, some binding on one of the carpet runners came loose a year or so later (turned out to be our fault - perhaps we're a little overzealous with vacuuming). Heather & Brenda arranged for the runner to be picked up, repaired, and returned within a week. All during the time of Covid, when nothing is easy or fast to accomplish! I highly recommend Lux for any type of flooring needs.

The carpet technician came to the Condo in a timely fashion. It was very easy to get an…read moreappointment and the quote that was given was in a very professional format. Unfortunately for Carpet City, but very fortunate for us the Condo sold before we had a chance to work with them.

Based on all the five star reviews, I would hope my experience was the exception. I scheduled a…read moreconsultation to get a quote and got a no show. Pretty straightforward -can't rate them on any other point other than their disregard for a scheduled appointment. Funny enough, after the first no show, they offered to make it worth my time if I gave them another chance. Shame on me. I scheduled again only to have another no-show from Carpet City. I ultimately hired a different contractor that showed up.

Decided to replace my carpet and was recommended to Kruper Flooring. People are wonderful but I…read more one side of the room serves as the entry way into front door so that part of the Floor is ceramic tile. Unfortunately the installers did not insall the same way my existing carpet was and I honestly think it was cut to short to begin with. So I was disappointed that in less than 6 months it is still fraying even though they came back and tried to correct it. I decided not to call again. I'm over it. It's a good company, friendly people but they just made a mistake.

It's been about 5 months since this all started. After much back and forth, Kruper agreed to fix…read morethe floors and the carpets at their expense. To their credit, the floors now look absolutely beautiful. We went with unfinished floors (4 inches wide) and ¾ inch thick and picked custom color and polyurethane. Came out perfect!

We selected Royal Floors to replace our kitchen floors because they're a local, small business…read more We stopped in on 12/8 just to look around, and Reza was extraordinarily helpful, and even came to our house about 30 minutes later to give us an estimate. The price was fair, the work was scheduled quickly. The team showed up nice and early in the morning, and were done at about 4pm, and when they were done, the floor looked amazing. Start to finish, everything done in less than two weeks. I would very highly recommend Royal Floors, and plan on using them for future jobs.

I had the kitchen, dining room and entry way hardwood floors replaced over 2 years ago and Amin…read moreJenati worked with the insurance company to make certain that it was covered since there was water damage. The new flooring was installed and looked great. I called Amin about 3 or 4 times over the past 2 years as I wanted boards replaced, etc. Amin was always so easy to work with and always called me back to let me know when the work could be done. He is great working with people especially me as I can be a bit of a "pest" and never made me feel like I was a bother to him. I would recommend Royal Floors to anyone without reservation. Joyce Aramburu

Zero stars. Avoid at all costs! Terrible installation, and the owner, Chris, completely avoided…read moretalking to us to resolve the problem. I'm sorry but that's extremely cowardly to completely avoid talking to a customer to resolve an issue. The installers did not remove the old carpet padding, despite it saying to do so in the contract. We did not find out until later when we needed to pull up a corner of the carpet. Was baffled that they literally cut corners. They also didn't tell us that the subfloors needed repairing and did a crappy job of patching it with scrap wood. I'm particularly baffled that the owner won't even talk to us. He obviously knows that they do shoddy work. Terrible service, terrible installation, terrible resolution, terrible company.

I wanted to thank Chris Marks of M&M floors for giving us detailed and sound guidance on the…read morequality and durability of the existing hard wood floor in a condominium we are contemplating purchasing. We were uncertain whether the existing flooring was solid hard wood, engineered hard wood, or even luxury vinyl and had questions about the floor's composition and care and refinishing. He accompanied us to the property, examined everything with care, and answered all our questions with great patience. He is obviously very experienced and knowledgeable in flooring and we will certainly hire him for future work in the event that we replace or refinish the flooring.

Paul and his entire crew do amazing work for our home sellers and buyers. We've recommended them…read moreat least 100 times if not more. They do spot on work every time and manage the entire scope of the project - flooring, painting, cabinetry, ceilings, plumbing, tile work. Anything you need - they'll do it AND coordinate all of the crew which is heaven sent for our home owners who have other pressing matters. If they can't do something due to time constraints or scope of the work - they always are upfront and tell home owners the reality instead of "just what they want to hear". They have completed every project we've referred them to on time. What company can say that?!

We had floating laminate floors installed less than 5 years ago and there are major gaps in between…read morethe boards in every room we have. When we first used them, they did a shoddy job and had to call and ask them to come back again to fix some trim and molding. They simply glued trim in between our dining room and kitchen and almost immediately it lifted off. Since then, we've had to nail and fix it several times ourselves. I've lived in homes with floating floors before and never had had the issues that we've had with these. The only reason we went with this company is because the previous owner used them to install the kitchen flooring and wanted to match it. (Which they denied that they installed the kitchen floor when I called recently to ask about all the gaps showing up. I have all the historic emails to prove otherwise.)

Quality Kitchen Remodeling!…read more Floors & Kitchen in Sterling, VA completely remodeled our 1990s-vintage kitchen, including tearing out poorly designed pantries and re-positioning the appliances to provide a better cooking workflow. We had a pleasant, professional, and flawless experience from start to finish. The second-best part was that Ray's crew started on time and finished within the three-week schedule - amazing! This was a massive job - starting with knocking out walls to open up the kitchen and enlarge storage space, removing false fronts at the ceiling to allow ceiling height cabinets, and shifting appliances to provide a more natural workflow for cooking. Then sanding, priming, and painting the walls and trim and refinishing the hardwood floor. A total kitchen makeover. Ray worked with us patiently and provided objective guidance as we selected our cabinets, countertops, and all of the bright-work. He developed design plans where we could see different attributes of the cabinets and changes to the workflow - and made changes in real time. Ray was also quick to point out the advantages and disadvantages of different cabinet manufacturers and countertop components. From the outside, Floors & Kitchens looks small, but Ray has a wide variety of kitchen cabinets and flooring, and can get products from anywhere. I would not go anywhere else for ultra-high quality kitchen remodeling and re-design. I paid a very reasonable price for truly top-notch work - and that's a combination that is hard to find anywhere.

I used this company to redo all the floors in my new townhouse, I wanted to support a small local…read morebusiness. No follow up, I had to reach out for updates. I ordered all my flooring a month in advance and was told no problem for my target installation dates. I stressed that timing was crucial since it was a full renovation and the floors would be the last piece before I moved in. I literally booked the movers based on our agreed upon timeframe. When I called to confirm that everything was on track, oh yeah one of the floors I selected was out of stock, come reselect. I was reassured that the time frame was no problem. I called again the week before to give hard dates, and now there are issues. When I reminded him this was not an option, we agreed to have two of the three levels installed, causal flooring in the basement, carpet on the third floor and stairs, with the hardwood on the main level being pushed a few days. The installation of engineered flooring in the basement is not great, the flooring is not tight, the carpet installation was fine. The main floor hardwood was a nightmare. They got to the end and found a problem that meant they needed to pull some of it up and "level" the subfloor. According to the owner it would be an extra $500 and they would level the subfloor with new plywood, etc. they were supposed to do this work the day before the movers, they no showed. Then they were supposed to do it the morning of the move, they showed up saw workers in the kitchen and left to comeback in the afternoon. That meant they had my floor open while the movers were trying to get furniture in. Their fix was cutting the plywood, literally hacking at the floor joists ( there were chunks of wood in my storeroom underneath) and putting back the old plywood. Of course there was not enough flooring to complete the job so it was almost another month before the job was finished. I also pointed out the excessive use of nails on the step edges, the owner told be they would fill them and I would not notice. He lied.

Hassan came over to provide an estimate and was extremely honest. He noticed that I didn't need…read morecarpetting throughout the entire unit and suggested that I only replace what was necessary. Saved over $1500 over going with other estimates. They finished the job quickly and professionally and the end product looked very clean and polished. Will definitely hire them again in the future.

I've been fortunate enough to use this company for two different jobs. One to have the carpets…read morestretched at the home I was selling and a second job to install carpet in my new home. Both times they were prompt, affordable and easy to deal with. I would not hesitate to recommend them to any of my friends.