I have reached out several ties to resole a matter and have been ignored. Corporate does not…read morerespond. The store manager responds saying he is waiting for a reply from corporate. Reponses to Yelp reviews is to contact KGListens@kgstores.com And they do not respond as well, K&G is not customer service oriiented. I have been trying for two months to get this issue rsolved.

I have been in K & G many times over the years. It usually for myself or some one off item for one…read moreof the men in my life. This time a suit was required. As soon as we ventured to the suit area I walked up to Chris for assistance. He immediately gave us the suit jacket size and gave us the run down on suits. Basically no suit is the same and each has it's on personality ( fit,style, cut). Chris was attentive and patient. Once the suit was chosen we were sent to go try it on and get measured for alterations. The alterations lady was able to accommodate with a quick turn around time for a very small fee. Once he was all fitted we had to tackle the shirt/tie situation. Chris had a shirt and tie laid out for us. The service we received at this location was excellent and I would recommend this store to anyone.

Great inventory, unique styled clothes and good service. Rick is awesome. He really tries to…read moresatisfy your needs.

They have the things you are looking for and the sale people are very knowledgeable about the items…read morethat you are going to buy

This store felt like pure chaos to me the moment we walked through the door. While my local Rack…read morehas catch all racks with a plethora of items, this location was mostly that. I don't know if I'm alone on this, but it was overwhelming. I prefer to see racks of like items, maybe different colors, but there was very little of that here. The majority was racks and racks of clothes, different styles and sizes all together. While I know a lot of people like to find a deal at and enjoy the hunt, that's not me when it comes to digging and digging through racks of differing styles. I didn't really pay much attention to the prices, as I didn't see anything that interested me, but I imagine they're decent like their sister stores across the country.

I always shop here when I come visit from North Carolina. Excellent customer service and unique…read morepieces!

One word.... DISGUSTED!!! I've been dealing with this place for years but after my experience never…read moreagain! I dropped my mink jacket off to be restyle mid October. After 5-6 weeks I called to check on the status, especially since it's started to snow. Fist I was told to call back in 10 minutes so they could check for me. I waited 30 minutes before I called back, then I was told they had to check and call me back. When I Finally received a call back I was told I could come in for a fitting! To my dismay when I got to the store my coat looked exactly the same! That's when David Schwartz very rudely told me to get out my paperwork and read it. The funny thing is, it only has measurements. He was super rude and even told me how long ago I'd bought my coat. Funny thing is they don't care about that when they're calling every year to harass you about cleaning and storage.

Wouldn't let anyone else restyle my old furs - I'm a thrift shopper and buy used. If you want your…read moreold coat to be new to you and still fit like you remember, this company has been here decades. Great designers, excellent furs - just bought my first NEW fur.

Wandered around the nearly empty store for maybe ten minutes. Three employees avoided eye contact…read morewith the fam as we were browsing. Then once I found something I was looking for I exclaimed nearby to an employee "Oh that's where those are, maybe I can get some help". Said employee walked away. And so did I, took my shopping list and went the 15 minutes to Geiger's in Chagrin Falls, had a great experience and got the outdoor items on my list. LL Bean is a fraction of what it once was, and I won't be back to the Legacy Village location.

We-ell... It's no high school age catalogue shopping experience, lemme tell ya. Prices have…read moregotten steep for some things- $69 for a less than average quality, elastic band, bunchy ends (know what I mean? they help make the bubble sleeves, or the poofy sleeves...) three quarter length sleeve print blouse; $120 for a nice linen short sleeved one that is still a bit too wide for its size (even for linen). Conversely, $29.99 for a great, warm fleece vest as long as you were willing to forgo the LL Bean logo on the breast pocket area. (BTW...? What's up with that? When I asked the sales lady, she said it was their "Value Line that they tried." "But it's so warm," I answered. "Yeah, it's still fabulous." ...hmmm... Speaking of salespeople, they were all over the place. Some were very patient, "I am sure that my Extra Large Tote has pockets," "Uh, none of them have ever been sold with pockets on the inside." "Yes, they have. I'm sure of it. Mine is very old." "Uh, well, that is interesting...I...," "It's vintage, it's from the 70's." "Well, I actually collect them. I have several from the 60's and the 70's and none have pockets, so, sorry," he said, taking the tote from her. (Patient for 2026, I mean). Some were not patient at all, "So, which do you want?" "Uh, I think I like the one that's all white." "Weel, do you want to get it monogrammed?" "Uh, no, I like it like this," "Really? 'Cause, it really looks great. And it only costs ten dollars. And the guy will be here in like ten minutes. And you should do it. Now all you have to do is walk yourself over to the front desk and order it." Wow. I would not have been sold. And in fact, the woman was not. But, I did walk out with a couple of nice canvas bags (one non-traditional one) that I need for secret spy purposes.

I'm getting married in October and we were looking for a decent place to find some suits for a…read moredecent price. This place really hit the spot. We were just a walk-in and they took such good care of us. We were able to find a lovely selection of suits for my fiancé, and we will be utilizing Jose Banks rental services for our wedding. We are very satisfied with the selection that they had to offer.

I need to rent a tuxedo... I was considering Jos A Bank but after reading the reviews I have…read moredecided to go elsewhere.. I can not take the chance on this tux not fitting right the one time I need it.. Plus, for the money I spend, I hope that the associate who has to spend 5 minutes fitting and 10 minutes ringing up my order is at the very least courteous to me..

Called ahead to see if we could rent a suit for an upcoming event, and we were assured that was…read moredoable. The person on the phone let us know that we may have to wait 30 minutes or so before we were seen to, due to the number of customers, but we'd be able to get the suit by mid-week. We got to the store and one of the employees (a bald man) rudely told us it's not possible under any circumstances. Without apologizing, he basically said the employee we spoke to earlier must have been a part time employee. Haven't gotten attitude like this from a store employee in a while.

I came here looking to buy, this lady @ the tux rental desk gave zero effort in helping us. She…read morewasn't trying to get any details on what we needed. We were able to squeeze a price out of her about the tuxes in the $250-300 range. I was ok with the prices but her total lack of effort was a huge turn off. She definitely fumbled the bag!