Mar-Lou Shoes

Went to second soul after having a poor experience at another shoe store. A sales person, Wally,…read morespent a lot of time getting to know what I was looking for. my feet were measured, my gait was analyzed, my old shoes were examined for patterns on wear. Wally then fine tuned which shoe was going to be best. First two were too big in the heel. Third fit "was just right". Tried insoles, but they weren't needed. All in all a very good experience-highly recommended!

Second Sole is CLOSED, and has been for some time. Too bad. It was a good store. I purchased…read moreathletic shoes there twice.

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New Running Shoes! Went with bright colors for evenings!!! #safetyfirst

Nordstrom Rack

3.3(48 reviews)

1.5 mi

Great selection of clothes and the staff is nice and friendly. Like all Nordstrom stores though,…read morelines can get pretty long though is my only complaint.

This store felt like pure chaos to me the moment we walked through the door. While my local Rack…read morehas catch all racks with a plethora of items, this location was mostly that. I don't know if I'm alone on this, but it was overwhelming. I prefer to see racks of like items, maybe different colors, but there was very little of that here. The majority was racks and racks of clothes, different styles and sizes all together. While I know a lot of people like to find a deal at and enjoy the hunt, that's not me when it comes to digging and digging through racks of differing styles. I didn't really pay much attention to the prices, as I didn't see anything that interested me, but I imagine they're decent like their sister stores across the country.

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SKECHERS Warehouse Outlet

4.2(6 reviews)

2.0 mi

the sweatshirt i bought last week had the big black security tag left on it. i drove an hour to &…read morefrom store to get it removed today!--not happy!cashier said it happens often! i asked for a gift card or something to compensate me & was told "NO" Several times! by cashier/manager! i spent $200 in that store last week! I did not make the mistake! What poor customer service! Say sorry & give a gift card or something for my trouble instead of acting like you do not care!

My favorite yoga pants, great shoes, always clean and fully stocked. Employees are helpful and…read morepleasant. They often have buy one get half off sales.

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Store front on Wilson Mills Road by Home Depot.

Famous Footwear

2.0(1 review)

3.1 mi

Nice store, clean with lots if variety. Unfortunately we encountered a rude clerk. No interest in…read moregoing back.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

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L.L.Bean

3.4(10 reviews)

1.5 mi

Wandered around the nearly empty store for maybe ten minutes. Three employees avoided eye contact…read morewith the fam as we were browsing. Then once I found something I was looking for I exclaimed nearby to an employee "Oh that's where those are, maybe I can get some help". Said employee walked away. And so did I, took my shopping list and went the 15 minutes to Geiger's in Chagrin Falls, had a great experience and got the outdoor items on my list. LL Bean is a fraction of what it once was, and I won't be back to the Legacy Village location.

We-ell... It's no high school age catalogue shopping experience, lemme tell ya. Prices have…read moregotten steep for some things- $69 for a less than average quality, elastic band, bunchy ends (know what I mean? they help make the bubble sleeves, or the poofy sleeves...) three quarter length sleeve print blouse; $120 for a nice linen short sleeved one that is still a bit too wide for its size (even for linen). Conversely, $29.99 for a great, warm fleece vest as long as you were willing to forgo the LL Bean logo on the breast pocket area. (BTW...? What's up with that? When I asked the sales lady, she said it was their "Value Line that they tried." "But it's so warm," I answered. "Yeah, it's still fabulous." ...hmmm... Speaking of salespeople, they were all over the place. Some were very patient, "I am sure that my Extra Large Tote has pockets," "Uh, none of them have ever been sold with pockets on the inside." "Yes, they have. I'm sure of it. Mine is very old." "Uh, well, that is interesting...I...," "It's vintage, it's from the 70's." "Well, I actually collect them. I have several from the 60's and the 70's and none have pockets, so, sorry," he said, taking the tote from her. (Patient for 2026, I mean). Some were not patient at all, "So, which do you want?" "Uh, I think I like the one that's all white." "Weel, do you want to get it monogrammed?" "Uh, no, I like it like this," "Really? 'Cause, it really looks great. And it only costs ten dollars. And the guy will be here in like ten minutes. And you should do it. Now all you have to do is walk yourself over to the front desk and order it." Wow. I would not have been sold. And in fact, the woman was not. But, I did walk out with a couple of nice canvas bags (one non-traditional one) that I need for secret spy purposes.

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Macy's

2.4(34 reviews)

3.0 mi

I was once very impressed with this Macy's. I was a frequent visitor years ago. Back then the store…read morewas grand, well organized, and had exceptional service. The entire shopping center and this store recently sharply declined. I was very disappointed in my last experience. SHOPPING CENTER: The shopping center contains Macy's and Target. The plaza was formerly more lively. The store has multiple entrances, and two parking lots. Surface lot parking is limited. Parking garage space is plenty. However, this parking lot is very dark day and night. It doesn't quite feel welcoming or safe. STORE/INVENTORY: The store is your typical Macy's experience with a little less dazzle. There are no seasonal decorations. The inventory is mostly in disarray. It is also very dated. I was surprised to see the styles of dresses especially. The good news is that there is a big clothing sales section. Overall, it's hard to understand the pricing of items due to signage and labeling. The inventory online doesn't reflect the in-store situation. I was looking for various pairs of shoes that were available online but not in store. Not just a single pair, multiple. SERVICE: Honestly the service is terrible in multiple ways. Beauty department has very persistent sales tactics. Even if you politely decline the perfume offers, the sales people persist. Personally, most perfume gives me headaches so I didn't appreciate the persistence and lack of understanding when this was shared. Some areas of the store completely lack service. For instance, the shoe department is completely unstaffed. You are on your own. It just seems like one area where the assistance could be valuable. Checkout is the most unfortunate customer service encounter. I approached checkout with two pairs of shoes worth over $200. I was trying to find a second shoe for the display shoe in my size. Since there was no one in the shoe area, any other departments, it was the only place to ask. There was a lot of confusion before it was sorted out that the shoe area is not staffed. I was then handed the shoe and told to go resolve it on my own and find the other shoe. There were no attempts to even pretend to look. The statement was - "we don't carry these shoes in store, we don't know about them." The sales associate kept handing me the shoe and sending me away. It was very confusing, I genuinely didn't know what I was supposed to do. Return the shoes or look again? Long story short, I went to Dillard's and had an exceptional experience. I didn't buy anything at Macy's based on this experience. I wouldn't recommend this store for positive customer experience. It was once quite pleasant but not any longer. The service is severely lacking unfortunately and needs significant improvement. There is just no customer-centric experience.

Smells like decay and mold from all of the water damage. They are announcing an hour before they…read moreclose that they are closing soon. They announce every 10 minutes. They can't wait to get you to leave.

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4.5(2 reviews)

1.6 mi

I have visited Next every time I was in Cleveland. I always went to the location that was in the…read morenow closed Randall Park Mall. (R.I.P.) I was truly sad to find out that Next had closed as I was unaware that there were multiple locations. Thanks to Yelp I found out that there are Next stores all over Cleveland and I damn near hit them all this weekend. This location is in Beachwood Place on the second floor next to Nordstrom. It is a little cramped but what shines here is the shoes! As soon as you walk in there is a three tier table with nothing but shoes! On the left side is women's boots, heels, sandals and sneakers. On the right side is men's sneakers. The store is set up the same way. Women's clothing on the left and men's on the right. This weekend they have Nudie Jeans on sale for 30% for as low as $139 and Levi's for $35! They didn't have any Nudies in my size left. :(

it's true, beachwood mall has more to offer than fraps and abercrombie…read more next sells streetwear lines like 10 deep, alife and creative recreation. clean, modern but still inviting - shopping at next is like hanging out with friends, although these friends talk you into buying a $150 hoodies. prices aside, next also has awesome sales. $75 is still a lot for a tshirt, but when you get it half-off you feel 50% cooler. come to think of it, just browsing in next makes you a tad bit cooler...but not if your'e carrying a bag from the gap, cause then you can't be saved.

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Finish Line

2.2(6 reviews)

1.6 mi

I went here last week with my family. I usually have a good experience when shopping at this…read morelocation. I've been here many times throughout the years. The young girl who helped me with my daughter's shoes was very nice and helpful. But that's as far as it went because once I got to the register the girl had an ATROCIOUS attitude. When I asked another associate her name he said it was Kalyn or something along those lines. It may or may not be her name. However she was African- American. Very Heavy set with a horrible brownish colored wig that wasn't even centered on her head. It was obvious she did not want to work or was having a bad day. I asked her a question about my points and she didn't respond. One would think she hearing disabled. Her entire demeanor was straight trash. Employees like her should definitely be in the stock room and not interact with customers. I know help is hard to find and she is an example of a company being desperate for workers but she definitely does not need to be behind the register or she needs some basic training. I asked for the manager who they said was Jazz. She was not there. At least that's what they said.

The worst customer service I have ever experienced. No one was helpful, except the person who was…read morealready helping a ton of people. No,one aside from him asked if I needed help. Then, the one guy that did finally decide to help me had a horrible attitude, and the young lady did as well. I was bounced from the men side to the womens side because they refused to communicate with each other. Ridiculous.

Nike Air Max Zero Essential

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Kohl's

2.6(29 reviews)

2.1 mi

Nice store. Check out is arranged differently from others. Line weaves through the maze of small…read moreitems, snacks, candy, etc. Lots of registers are in a line. At the far end of the line are racks of online order pick ups. And there is self check out if you don't want to wait for a register that does returns. I hadn't seen that before.

Your app either slow or doesn't open at all. Your customer…read moreservice, phone and live texting. It's impossible to get information. Why can't I call and speak to someone that I can understand? Why do I have to put in my entire card number and Social Security number, to make a payment? it was quicker before you switched to a bank card! Too often, while searching your clearance online, the price when you look at the item isn't the same as the one while scrolling. I have NO issues with in store shopping.

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Wendy M.

10 years ago

Oh, how I love shoes! I'm very particular about fit and style and Mar-Lou nails it for me every time. The business understands its customers and offers only high quality products, presented by high quality staff. Staff member Nathan Wright takes one look at me walking through the door and knows what I like, my size, and always asks about my family. Owner Dan Ungar has an eye for talent -- with plenty of other staff just as special at Nate. I travel from the far west side just to go to Mar-Lou Shoes because they're worth it. Founder Bud Ungar is looking down, awfully proud of what he sees. read more

Anita S.

3 years ago

When I visit my mom in Cleveland Heights, I always drop by the Mar-Lou shoe store which is located on Mayfield Road. The store is always filled with wonderful shoes and accessories AND highlighted with an absolutely delightful Team! It is my custom to look for Mary because she is so knowledgeable, courteous, professional, and engaging...l am never disappointed with the store's merchandise and Mary's expertise...it's always a FUN AND MEMORABLE EXPERIENCE! read more

Elizabeth H.

8 years ago

Being new to Cleveland, and hoping to find super comfortable shoes for a job in a hospital, I literally stumbled upon Mar-Lou shoes and found what I was looking for! Their selection is great, and Jen, our salesperson was fantastic! Not only did she help me find my shoes, she welcomed me to Cleveland and made my transition to a new city a lot less stressful! Thanks Jen for your kindness and welcoming spirit! I will be back! Rev Libby read more

Sandra F.

13 years ago

I have purchased 6 pairs of shoes from this store. I have a size 9-10 size foot. The styles of sandals I bought I got so many compliments I was surprised, because I bought them for comfort. They are like walking on clouds. I have arthritis in my feet and Fibromyalgia. Aching is part of my life but not in my feet anymore. It's worth the price everytime. Take your time and find the ones that feel like you're wearing pillows!! read more

Joshua U.

432

11 years ago

Mar-Lou Shoes has a great selection of sizes and widths. My favorite brand of shoes that they have here at the store is most definitely New Balance. It's a great tennis shoe company that has a great mix of both running and walking shoes. Although the Men's section isn't gigantic, it still provides a decent selection of shoes. The salespeople are great and always provide great service to everyone. read more

Cindy D.

6 years ago

I walked in, was greeted by Autumn and she took care of all my needs. Autumn was friendly, polite, and made sure I was satisfied. My shoes needed a little extra so I wouldn't slide; Autumn took care of that! I am very happy with my purchases and would recommend Mar-Lou Shoes to anyone looking for solid, nice looking, comfortable shoes; and Autumn was terrific! read more

Franklin M.

10 years ago

My wife and I have been buying shoes and accessories from Mar-Lou Shoes for years. The sales representative, Nathaniel, is awesome!!! He always remembers our sizes, and knows what styles we like. He is very attentive to our needs. With sales reps like Nate, this store will be in business for a very longtime. read more

Karen M.

3 months ago

Everyone is very pleasant and helpful. If you have foot problems they are very knowledgeable with their recomendations. The selection is fabulous and the twice yearly sales are not to be missed. I always ask for Linda as she is so nice and helpful and really helps me with suggestions. read more

Diane M.

10 years ago

As always I had excellent service at this store from my regular salesperson. I recently had surgery so I needed to conduct business via phone and have my purchases mailed to me. To my pleasure, my purchases arrived two days later. Thanks for your always excellent service. read more

Lauren M.

7 years ago

Came in with my Grandma and her friend! I'd like to give praise to the worker Autumn. My Grandma has bad feet and has trouble finding shoes that work for her. Autumn was so patient and knew her shoes to help my Grandma find the perfect pair. So THANK YOU! You're amazing read more

Mara P.

11 months ago

I had an excellent experience coming to Mar-Lou and working with NATHAN WRIGHT! I have been wanting Hoka shoes for quite awhile. I was impressed that Nathan actually fitted my size! I purchased 2 pairs of Hoka's and a pair of boots.Thank you Nathan read more

Karen M.

10 months ago

LInda has been my shoe style expert. I recently bought 4 pairs of shoes from her. she knew exactly what I wanted & was very patient- never felt rushed. very helpful especially when you have "issues". I highly recommend her and Mar Lou shoes. read more

Carol T.

10 years ago

I have been a customer of Mar-Lou shoes for many years. Staff member Nathan ("Nate") Wright always provides excellent service and knows my preferences for shoes. He makes shopping at Mar-Lou shoes a fun experience. Carol Thierry read more

Joyce D.

5 years ago

Found my 'hard-to-fit' husband (shoes that is) the boots he has needed for more than a year. Kia was a big help with suggestions and ultimately finding the perfect ones. read more

K R.

11 years ago

excellent customer service

Mar-Lou Shoes - shoes - Updated October 2026

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Second Sole is CLOSED, and has been for some time. Too bad. It was a good store. I purchased…read moreathletic shoes there twice.

Second Sole

4.1

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I very much enjoyed this place. You walk in and the staff is not only super friendly but very…read moreknowledgeable. During a shoe fitting, they take their time showing you many shoes and making sure that you are choosing the right show for the activity that you need (e.g., running, weightlifting). Highly recommend!

For 30 years it's been the best place for runners to get their shoes, gear and nutrition.read more

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(12 reviews)

Walked in on a Saturday morning. Started to talk with an older man . Asked about shoes for…read morestability, support, and balance. He did not offer any suggestions. He waved at the wall of shoes and says this is what we got. I was expecting to have an evaluation of my gait, wearing pattern, etc. too bad for them - we were prepared to buy more than one pair for each of us. Won't be returning.

Excellent service. They know how to determine what shoe you need based on your medical history,…read moresurgery, etc. Since I was referred by my physical therapist, they gave me a 15% discount - much appreciated. I never knew what a difference a properly fitted, high quality shoe could make. I have already returned to purchase another pair. Thank you!

New Balance

3.7

(3 reviews)

Yes, I told my husband that I do not like New Balance Sneakers! He bought a pair of NB at this…read morestore and he loves them. So after I went to almost every shoe store and tried on shoes and sneakers my husband said, let's go to New Balance store. I said "OK"! I told the lady I want to warn you it's been difficult for me to get a good pair of sneakers, I need understanding and patience. She measured my foot and we tried two pairs that she felt I would like. After we went next door to Lucky Brand and we bought a pair of closed toe sandals. I bought the two pairs. I walked around in the sandals and it was not for me, my feet hurt. I wore the sneakers and it was great. So I went back and she accepted the sandals back. Now that's customer service. I found my new sneaker store! The employees are the best. They understand that people can have sensitive feet and not every shoe would be for everyone, but for everyone there is a shoe or brand out there for them.

My experience was great. John helped me with sizing and shoe choice. My feet are feeling great…read more John ha gone above and beyond helping me find a pair of shoes that were even discontinued. John is definitely not in the business just to make a buck or get over on someone, as noted in a previous review of this store. It is a shoe store and their job is to get you in the best pair of shoes with the best support possible. It is an upsell, but well worth it! My feet have been feeling great over the past month since purchasing my shoes and inserts, that were an upsell. I would recommend everyone see John, he is a foot specialist when it comes to shoes and yes inserts!

Geiger's

4.5

(24 reviews)

Every year feels like the year I'll start skiing again despite last skiing in childhood. Instead I…read morejust go to après ski events. I always complained that there's really nowhere hyper local to get ski attire whether for actual skiing or after ski. I found just the place during Lakewood Chocolate Walk - Geiger's! AMBIANCE: Standalone store in downtown Lakewood that's apparently been part of the community since 1932 (wow!) For being such a longstanding retail space it's surprisingly modern. It really reminds me of Eddie Bauer's. The store has multiple rooms of outdoor attire. MERCHANDISE: Most of the attire (predominantly women's and children's) looks like chic athletic-ish attire to wear around Lakewood. Faux fur vests are especially soft and high quality. There is an entire room of skiing gear - skis, ski goggles, and sweaters with ski landscapes. There's also a pretty expansive selection of children's attire. You'll find popular brands like Patagonia and Yeti, and also less known brands. Prices are mostly what you'd expect at a high-end department store. SERVICE: The service at the store wasn't too attentive. Employees were a bit awkward with client interactions. Perhaps because it was busy. Check out this store if you are looking for winter attire like coats, chunky sweaters, gloves, and hats. There are plenty of choices here. I'll come back when I have more time to browse the coat inventory.

Impeccable friendly efficient service. Parking behind the shop with specifics spaces for the…read morevisit. Other city parking nearby with a parking app registration. This isn't an inexpensive shop so be prepared and you get what you pay for so enjoy it!

Knuth's

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All the reviews about the snooty sellers rang true for me…read more Here's the hack: The sales staff is stable; you'll see the same people year after year. Get one person to help you. Make sure she adds your name to their client list. I guarantee all your subsequent visits will improve. The unique clothing and reasonable prices (lower than Evie Lou) make working around the staff's arrogance worth it. Don't sleep on their clearance section.

I visited Knuth's for the first time in 3 years as we have relocated. We were in town and I wanted…read moreto see if I could find something fresh. The associate who helped me was no one I was familiar with. She was super helpful, personable and picked up on my likes and dislikes quickly. I've always had a good experience there. And always a good selection.

Diamond's Men's Store

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