MUST READ! Today my mother and I went into Archillies in Willoughby. My mothers physical therapist suggested she go. I wanted a new pair of shoes, after I have broken my foot two times. I arrived before my mother, and started to explain to the man behind the desk (Steve) my foot issues. My mother came in soon after and was greeted by a sweet girl names Camen (I may have her name wrong), but she was very kind. I unfortunately was left to work with Steve. Let me tell you, I shop often, but NEVER have I been treated so badly by someone in sales! I explained I had always been a 8 1/2, but want a 9 because my foot swells. He came out with two boxes and I tried both and said both pairs were tight. I looked at the box and BOTH boxes were 8s. I explained AGAIN I am a 9, never been a 8. This man angerly grabbed both boxes and bought me out 2 boxes and said I am a 9 1/2. He never measured my foot. , he never watched me walk. I would fall if I walked in a 9 1/2. Steve was angry by now and was so rude to me! I looked at him and asked if he was having a bad day, I was watching what my mother tried on, and asked if I could try that. Once again he snapped at me. I walked over to my mother and tried her shoe on, and loved it! I tried to ask him about her shoe, and this man continued to raise his voice at me. He yelled "You asked about Asics when you walked in the door". I asked another question, and he started again "I TOLD YOU, BLAH BLAH BLAH"I was done. I said I was afraid to ask him any questions and will not buy shoes from him. I was so angry, I was trying not to let this rude man see me cry. Thankfully as I was walking out, the kind girl (Camen) was trying to fix how rude he was to me. She ended up helping me and apologized for how I was treated. I should have just went and sat with them the first few times he was speaking so rudely. He was the one who messed up to begin with, bring me the wrong size, and stomped away acting like I messed up. I know my shoe size Steve!!! I had read reviews before I went in there, and I seen someone had a problem with a man that works there, and she walked out. The minute he opened his mouth to speak, I knew it was him. I am always kind, ALWAYS! I just am shocked seeing someone like this. I can only assume they dont work on commission there, because he didnt care if he sold me shoes or not. I hope the owner reads this review, because I have no doubt you are loosing money having this man run customers out of your store. Someone who treats paying customers, the way I was treated, MUST have many complaints and has lost a lot of money for that store. Thank you Camen. I so appreciate your kindness! I hope the owner knows you saved a sale today, actually two sales because my mother said she was ready to leave listening to how he spoke to me. I will never go back into that store again, because of him, and I will tell my story to anyone who will listen. read more
