Wow!!! I haven't seen this kind of costumer service and knowledge of a product in a long time! Walked in and was promptly greeted by Kristen who took her time to analyze and explain everything about about the way I walk and jog, after the results from their FIT machine! Than brought me different type and brand of shoes to try! Never once tried to push a product or just make a sale. There were more costumers in the store and one could tell they are more interested in giving you as much knowledge and answering all your questions than pushing you to just buy something! They seem to take a lot of pride on what they do and that makes you feel good about walking into a store like that. I ended up buying a pair of running shoes, socks and a sole insert that goes with my specific foot arch. Probably the most comfortable running shoes I have ever had, hope it will make a difference! Don't think twice about walking in there, even if you never jogged or worked out before, they will take their time to put you on the FIT machine that analyzes everything about your feet and show you the perfect shoes, and most importantly, let you make the final decision based on their advice and expertise! This will definitely be my go to store for all running, jogging, workouts shoes from now on! read more

I've been looking for running shoes and I decided to do a in store fitting on 1/31/2025 around 6pm. Maggie warmly my welcomed my cousin and I upon arrival. They busier than normal for evening but were all very pleasant and walked us through the process of getting signed up and going for the fitting. Maggie listen to all my needs and treated like a queen. She made sure I was 1000% sure with my shoe purchase. They had a nice selection of brands to choose from. The pricing was fair and I even qualified for a health care worker discount. The other two young ladies working that even were amazing as well. They all communicated exceptionally to make this shopping experience everything I needed and more. I can't wait to shop at fleet feet in the near future. I love a good shopping experience and good customer service. Great job team. read more

Fleet Feet - My new runners! - Sports Wear Near Me - Pepper Pike, Ohio

Great space to visit. Very knowledgeable staff that takes the time to really cater to everyone's individualized needs. I had Alyson help me and she was a rockstar!!! read more

Fleet Feet you can do better. They have a board where you write your name to get in line. Seems like a good way to manage the fittings on a busy day. Well I just sat there for thirty minutes and nobody even spoke to me. No less than three groups walked in and were helped immediately while I just sat there waiting for my turn that never arrived. I asked the salesperson if they use the board at all and she responded "well we try to". That was it. No offer to actually help me. What a waste of time this was. Update - I went to Second Sole since Fleet Feet wasn't interested in selling me shoes and found excellent service, excellent selection, and walked out with a new pair of kicks. read more

Getting the right fit was terrific with the technology you have to look at how you walk, etc. My salesperson, Emily, was EXTREMELY thorough with the fitting, listened patiently to my foot issues and sent me home with shoes that fit and are comfortable. And, Emily was able to answer every question I had about many different brands and styles. The best! read more

I stopped in at this location after working on my feet all day because I desperately needed a new pair of shoes. I was immediately assisted by Sarah who was so professional and friendly. Within no time she had me fitted into my new pair of sneaks. I would definitely recommend! UPDATE: I went back again the other day for a new pair of shoes for work and I got the same terrific service from Stacy! Love this place! read more

Fleet Feet - My newest pair of Sauconys from this store! - Sports Wear Near Me - Pepper Pike, Ohio

I needed a pair of new running shoes since my old ones were looking rough and Austin helped me out to get a new pair. he was very knowledgeable and friendly. definitely happy he helped me out read more

I needed new running shoes; I tried a couple other places and didn't get much help. Here, Sarah was extremely attentive, observant, and helpful. She helped me find the right pair of shoes for me. I had actually tried the same pair at a different store, but I felt much more confident buying them here knowing that I had been sized, scanned, and assessed by a professional. read more

Great service! I'd heard about Fleet Feet and decided to try it for my first pair of 'official' running shoes. Kristen was gracious, helpful, informed and encouraging as she walked me through the fitting process. Sarah was a delight at the checkout counter. I learned a lot about running and about my specific needs during this experience. I will DEFINITELY be back when it's time for new shoes! read more

I moved to Cleveland last week, so I'm in the process of finding my way around. I stopped in today, just to see what Fleet Feet had and to get some general running club/ race/ etc questions answered. These guys were beyond nice and helpful and pointed me in the direction of running trails in my neck of the woods and who has some running club meet ups and who to look at. I spent a good 10 minutes talking to Matt and even though I'm good on my running shoes for the moment, he took a look at my current pair just to see how they were holding up. In terms of selection, they have a good variety of shoes, clothing and such. Definitely a good place to come in the Cleveland area for running related material!!! read more

They have very attentive customer service. Stacy gave our daughter several great choices on excellent running shoes. She did not rush her and encouraged her to put inserts in both her running and her walking shoes. They fit the special inserts there. This was a terrific idea, as she is so much more comfortable. Besides carrying our favorite brands, the staff members are both knowledgable and welcoming. read more

Attentive staff. Solid selection. A decent place for a custom fitting. Why a two star deduction? Pressure up-sells are annoying anywhere, and this place is filled with them. Be prepared! read more

My go to place for athletic shoes. I'm not an avid runner but am active and run a few times a week, I love this place and their service. Recently I bought a pair I thought I loved but it turned out they were not for me, so went back and the owner was there and instantly picked out the perfect shoe for me after I told him what was bothering me. Love my new shoes! Thank you Fleet Feet. read more

I had a great experience at Fleet Feet. My foot is very difficult to fit. Mark found the perfect shoe for me. I like to rotate my athletic shoes and Mark offered to get a few more pairs in my size. He said that they should be in by Friday. From my past experience with other establishments, I didn't expect to hear back from Fleet Feet but, sure enough, much to my surprise, I got a call on Friday. They had 2 more pairs for me to try on. Back in I went and was able to find another pair. The staff seems to know everything about their products. This will definitely be where I go next time I need athletic shoes. read more

Hands down one of the best places for running (or walking) shoes in the Cleveland area. The staff (Jody in my case) is very knowledgable and will make sure you have the right shoe for your foot and needs. They also have a wide selection of apparel (including compression), gear and nutrition (I prefer the gels). Love. read more

Stopped by while I was in town to try on a pair of running shoes I saw online. For the first time in 20 years I found a salesperson who understood running. She knew how to fit a supinator with wide feet, and understood the different shoes they sold. It's even the type of place where they help you try on the shoes. My size wasn't in stock, but they found it at another store and will ship it to my home --- for less than the price I would have paid online. read more

Super helpful and friendly staff! The road race they hosted was also a great success! Kudos to them and their efforts. I bought a foam roller from here and the one gentleman that helped me was very knowledgeable and taught me some core exercises for it. Pretty awesome! read more

After years of buying shoes at big box stores I decided to give Fleet Feet a try for running shoes. The sales associate made the experience quick and easy. I found the most comfortable shoes that I've found in years for running. One shoe had a small manufactures defect and the sales associate gave me a new pair, no questions asked. Fleet Feet has earned my business for many years to come! read more

The staff here was very helpful in getting me into a shoe I was comfortable in an met my needs as a casual runner. I learned some new things, like for instance I've been wearing too small a shoe and I have a new way to lace my shoes. I have to say it was the best shoe buying experience I've ever had, and I'm a very finicky guy when it comes to shoe fit. read more

Came here to pick up a race packet and have not shopped here. That being said, it appeared to be a bit smaller and have less of a selection than other running stores I've been to. read more

Very friendly and knowledgable staff. Nothing but great customer service with each visit.

Great service and personal attention. If they don't have it in store, its never a problem to order it in for you. Dangerous to go in there without a budget :-) as hard to leave empty handed. read more

Great store. Awesome staff all around-from the owner to all the folks who work there/help out/etc. Friendly, knowledgeable and super helpful. read more

Fleet Feet always has exceptional customer service and know their products. I had an issue with a pair of shoes I purchased, and with no problems they returned them and helped examine my foot structure for a better shoe (which I love). Couldn't be happier going there! read more

The reason to go to Fleet Feet is for the knowledgeable sales staff and personal attention. We live around the corner from a second sole. I will drive the extra 15 minutes to get the service and knowledge base offered at Fleet Feet. read more

One of the best consumer experiences I've had in some time. Andy did a great job fitting me and explaining everything. Lots of choice for sure but the sheer competence of Andy showed through. I highly recommend weather you're a seasoned runner or an all-too-occasional walker/exerciser like me! Nice job, Andy! read more

Great personal service. The place to go for any runner. Prior to going to Fleet Feet I had struggled with getting shoes that were the right fit for my feet and running needs. Now in my second pair of shoes purchased there, my running has clearly improved and I'm able to reach my goals. read more

Sales associates are knowledgable about the products and know how to meet your specific needs. They do an excellent job in getting you into the best shoe possible. The wide variety of products is helpful and I like having options. read more