The Customer Service very poor at the Buckeye Plaza location in Cleveland, OH
Buckeye Plaza 11301 Buckeye Road, Cleveland, OH 44104 P: 216-791-5547
I mistakenly purchased my son a pair of the infant Jordans in the wrong size. The clerk advised me that he could wear a size one in the Jordans based on his age (He is 4 months old). "Which is incorrect" Size one is for 0-3 month (Newborn) my son is four months. I attempted to exchange the shoes the following day, the Clerk tells me that I couldnt exchange the shoes without a receipt. My wife then calls and ask what was the policy to exchange without the receipt, the manager advised her that it was based on each individual situation. So she gave him our scenario, he said it wouldnt be a problem to exchange. Now pissed, after arguing with them in the store for 15 minutes, you tell her its no problem. My question is, Why doesnt the support staff know the policy! and to put the icing on the cake~the manager then advise her that the Jordans only come in one size for infant in soft bottom (size one) Therefore, I should have never been sold the size one. ~These people are ridiculous and so is the Villa return policy~ I hate shopping in the inner City, because of situation like this. I recommend if you need urban clothing, go to the Mall or reputable chain, that strive to please the Customer. They have lost my business "Forever" read more