Pros: - Open 7 days a week…read more- Helpful and friendly employee - Close parking - Good prices Cons: - None Thank goodness Chico has a CRV recycling facility again so that I don't have to drive all the way to Oroville. On my first visit to S&L an extremely helpful young man brought garbage cans to my vehicle to put my recycling in, helped me empty it out of my vehicle, helped me sort it, and then carried the cans to the scale. Everything he did was out in the open, transparent, and the scale had a Butte County seal on it. I'm happy with the amount of money that I received. I'll definitely be doing all of my CRV recycling here from now on.

Thank you for your friendly service and generous payout for the cans I brought in today (you were…read morethe only place in town open on Sunday). I look forward to returning with the next load!

I went to security self storage to inquire about a U-Haul rental the whole time he was doing…read moresomething else he barely acknowledge my presents.Don't waste your time with these guys there's other places with better customer service.

Terrible experience, I rented a unit on Thursday the 30th of December. When I went to put my thing…read morein the unit on Saturday I found the unit was dirty and had chemical residue all around the unit. See photos. I realized that the manager was not available on the weekend so I called Monday the 3rd to inform them of the dirty unit. I was told that they knew it was dirty, auto parts had been stored there, and would wash it out on Tuesday but I had to move my stuff out. I decided to not rent as I didn't want to have the chemicals on my things. When I move my things out on Tuesday the 4th of January, I called and let them know that I would like to cancel my rental due to the dirty unit I was told they would not refund me for the month, because they told me already no prorated rental fees. I would recommend not renting for this business. Update: Manager call and refunded all of the fees I paid.

Sunday hours Friendly people…read moreHelpful people Plenty of parking Space is a bit of a disaster, but let's just call it spartan You're there to get something done Can't comment on all the services but ship and return these guys are super helpful

It is sad to think that a business as supposedly reputable and long-standing as UPS would be…read morerepresented locally by a store like this. I have and continue to always appreciate the employees. The employees are the only reason I am giving 2 stars. But, sadly the condition of the store and the owners values and poor overall attitude leave a lot to be desired. Sadly, it is now one of the very last places I choose to go if I need to ship anything. They closed one store, which left many in that area without a local store and the one on Skyway is not convenient for everyone. But, I will always go there before this store because at least they seem to care about their store, and their customers. Keep it up Skyway. And, take a note Mangrove.

In preparation for an out-of-state move, we contacted several well reviewed businesses here in…read moreChico and asked for quotes. Three of the four did come to our location and were to provide a quote. We did ask for three-four quotes due to the complexities of our move, thank you Covid, and gave everyone the opportunity to put on their thinking caps and come up with figures that made sense and wouldn't put us into one of the cardboard boxes we were moving our things with. Rich Sorenson called prior to our appointment to get a sense of the dates we were thinking about and to be the first on the planet of cell phones to ask where we were located. That never can be a good sign when you're getting ready to hire a moving company, amirite? He showed up without a mask (smack in the middle of Covid). We gave him one of our prepackaged spares since we're a first responder family. He claims he must have left it on the ground at the gas station. Nice. Asked a lot of questions. Took measurements. Seemed checked out (this isn't our first rodeo when it comes to getting estimates and moving). And then crickets. No email. No quote. No phone call. And yes, we did check our spam. Unless he was emailing in broken English from Nigeria, nothing in the spam box was from Sorenson's. I did read another review that spoke of the same net result. I feel bad for the employees who are missing out on work because their estimator is slacking off. But I can't be bothered with making a follow-up call to light a fire under the owner's son's butt when I found some phenomenal out of state movers here locally that were johnny-on-the-spot with their estimates. If you're like us and looking to move out of this godforsaken place, you might want to check out the smaller guys who are working hard to make a name for themselves.

I really wish I could give these guys more stars because the movers are courteous and our…read morebelongings were transported safely, but they made mistakes on each occasion that were frustrating as they cost us time and money, and showed a lack of regard for the customer. Some time back we requested that they move an extremely heavy, upright grand piano into our upstairs apartment. For some reason they didn't believe us on how cumbersome the item is and didn't send enough people, and we had to wait for more guys to come to help lug it up a flight of steps. Thankfully that occurred same day as the item was downstairs outside. Fast forward to moving out. We decided to call them again and though they had notes in their system about the previous move we still made sure to stress it had required five guys last time and is extremely heavy. We also arranged to swap the washer and dryer in our place with ones that were in storage. My husband took time off work to be around for the window they'd arranged and what happens? They send only two people. As no one else was available, we had to wait until later in the week meaning my husband needed to leave work early once more and we had to move the washer and dryer hanging out in our kitchen. We were told to expect a phone call before they were on their way which would give my husband time to head home and that it would be sometime around noon. 11AM rolls around, I'm having some quality lounging time in a towel after showering, and Sorenson's Moving shows up at the door. I explained they were an hour earlier than we'd been told to anticipate and it was deflected with a not so helpful "We didn't know about that." I let my husband know to head home ASAP while they waited outside as I dressed and when he arrived around 11:15 they started moving the piano. By 12:30 things were wrapped up and the person collecting payment was insistent he had to charge the full amount without compensating us at all (they charged us for 1.5 hours at $140 an hour for a total of $210 as they apparently charge double for time spent driving) and stated if we wanted anything for the inconvenience, to contact the owner. We thanked him, passed over a check, and decided against pursuing it further as we're pretty busy due to leaving the state in a few days. The items were moved without damage, the guys moving stuff are polite, but the communication between owner, receptionist, and the movers leaves a lot to be desired. I also find it disappointing that the employees are not empowered enough to be able to make decisions about compensation and that they would tell us to contact the owner instead of making a phone call then and there to ensure their customers are satisfied. Our experience with Sorenson's was extremely underwhelming. Not completely awful, but frustrating enough that I would not use them again unless there were literally no alternatives.

I needed to notarize a document. I called prior to determine the time a notary would be available…read more When I arrived, the folks at the counter were friendly and courteous. Greeting me and letting me know they would be right with me. The process was simple and straightforward. The cost was less than I thought it might be. I will happily use them again when in need of a notary.

This location is a little farther out for me, but I like to go here. Why? Because unlike the other…read morelocations in Chico, there is rarely a line when I come in to do an Amazon return or something else. And if there is a line, it goes very fast. I walk in and walk right out. And if I need to get a receipt, they promptly provide me with one. Quick service with a smile. Who doesn't like that? Have yet to have any problems with this location, and I've come here countless times already.

We have rented a unit here off and on for a few years. The new owners have done a great job…read moreimproving it by painting the facility and adding brand new security. The new manager (Chuck) is on top of things and made us feel safe and confident to leave our belongs in storage. Highly recommended!

Pricing is very reasonable and the staff made it an easy transition between moves. Thank youread more

Zack, in the printing area, went above helping this Boomer printout pages without judgment. Nicely…read moredone and appreciated.

My experiences at Staples in Chico have unfortunately been more frustrating than positive. I've…read morecome in several times to process Amazon returns, and about 90% of those visits have felt unwelcoming. Most staff members have come across as impolite, and often there's little to no eye contact or basic acknowledgment of the customer. Customer service really sets the tone for a business, especially when handling quick service tasks like returns. There's definitely significant room for improvement in how customers are greeted and assisted. I genuinely hope management takes this as constructive feedback and works toward creating a friendlier, more attentive environment. I wish them well and hope to see positive changes in the future.

The guy who is there most of the time is very friendly and helpful and accommodating. I've never…read morehad any issues and have used this storage facility for years

The older woman that works there (the one that drives around the property in the golf cart) is not…read morevery friendly. She does not have that "friendly touch" that I was looking for. I will not rent space here in the future.