In preparation for an out-of-state move, we contacted several well reviewed businesses here in…read moreChico and asked for quotes. Three of the four did come to our location and were to provide a quote. We did ask for three-four quotes due to the complexities of our move, thank you Covid, and gave everyone the opportunity to put on their thinking caps and come up with figures that made sense and wouldn't put us into one of the cardboard boxes we were moving our things with. Rich Sorenson called prior to our appointment to get a sense of the dates we were thinking about and to be the first on the planet of cell phones to ask where we were located. That never can be a good sign when you're getting ready to hire a moving company, amirite? He showed up without a mask (smack in the middle of Covid). We gave him one of our prepackaged spares since we're a first responder family. He claims he must have left it on the ground at the gas station. Nice. Asked a lot of questions. Took measurements. Seemed checked out (this isn't our first rodeo when it comes to getting estimates and moving). And then crickets. No email. No quote. No phone call. And yes, we did check our spam. Unless he was emailing in broken English from Nigeria, nothing in the spam box was from Sorenson's. I did read another review that spoke of the same net result. I feel bad for the employees who are missing out on work because their estimator is slacking off. But I can't be bothered with making a follow-up call to light a fire under the owner's son's butt when I found some phenomenal out of state movers here locally that were johnny-on-the-spot with their estimates. If you're like us and looking to move out of this godforsaken place, you might want to check out the smaller guys who are working hard to make a name for themselves.

I really wish I could give these guys more stars because the movers are courteous and our…read morebelongings were transported safely, but they made mistakes on each occasion that were frustrating as they cost us time and money, and showed a lack of regard for the customer. Some time back we requested that they move an extremely heavy, upright grand piano into our upstairs apartment. For some reason they didn't believe us on how cumbersome the item is and didn't send enough people, and we had to wait for more guys to come to help lug it up a flight of steps. Thankfully that occurred same day as the item was downstairs outside. Fast forward to moving out. We decided to call them again and though they had notes in their system about the previous move we still made sure to stress it had required five guys last time and is extremely heavy. We also arranged to swap the washer and dryer in our place with ones that were in storage. My husband took time off work to be around for the window they'd arranged and what happens? They send only two people. As no one else was available, we had to wait until later in the week meaning my husband needed to leave work early once more and we had to move the washer and dryer hanging out in our kitchen. We were told to expect a phone call before they were on their way which would give my husband time to head home and that it would be sometime around noon. 11AM rolls around, I'm having some quality lounging time in a towel after showering, and Sorenson's Moving shows up at the door. I explained they were an hour earlier than we'd been told to anticipate and it was deflected with a not so helpful "We didn't know about that." I let my husband know to head home ASAP while they waited outside as I dressed and when he arrived around 11:15 they started moving the piano. By 12:30 things were wrapped up and the person collecting payment was insistent he had to charge the full amount without compensating us at all (they charged us for 1.5 hours at $140 an hour for a total of $210 as they apparently charge double for time spent driving) and stated if we wanted anything for the inconvenience, to contact the owner. We thanked him, passed over a check, and decided against pursuing it further as we're pretty busy due to leaving the state in a few days. The items were moved without damage, the guys moving stuff are polite, but the communication between owner, receptionist, and the movers leaves a lot to be desired. I also find it disappointing that the employees are not empowered enough to be able to make decisions about compensation and that they would tell us to contact the owner instead of making a phone call then and there to ensure their customers are satisfied. Our experience with Sorenson's was extremely underwhelming. Not completely awful, but frustrating enough that I would not use them again unless there were literally no alternatives.

I have been here for years And must say , I love this place…read more Super clean and always helpful Chris is the man

Over the past decade, I've had several storage units with this company, the longest running of…read morewhich was an indoor space 12' x 30'. In there I kept a, expensive boat and boat-related items. My experiences with this company have all been very positive since Chris became the manager. First off, the place does feel very secure. Whether I was storing a trailer of large boat outside, or in, I never felt concerned about theft or vandalism. Their security systems are excellent, and inspire confidence. Just as important is their customer service. Chris is always cheerful, upbeat, and goes the extra mile to make us feel valued as customers. I'll never even look at another storage option in Chico. All Secure Storage has earned my admiration and loyalty. Well-done!

We have rented a unit here off and on for a few years. The new owners have done a great job…read moreimproving it by painting the facility and adding brand new security. The new manager (Chuck) is on top of things and made us feel safe and confident to leave our belongs in storage. Highly recommended!

Pricing is very reasonable and the staff made it an easy transition between moves. Thank youread more

This place is great! A woman who worked there was so incredibly kind and patient with me and saved…read moreme from an incredibly difficult situation involving moving. I highly recommend

We have used a few different storage places around town but by far loved this one the most. The…read morefacility is clean, the staff is nice, I loved that I could set up automatic payments for my monthly bill, and the pricing is great! Most of all: they are easy going and there's no hassle when it is time to move out. Just call to let them know you've moved your things out, give the unit a sweeping, and take your lock. No notice required. We will absolutely come here if we need a storage unit again. The only downside: the annoying use of "your" instead of "you're" on the gate sign. But it gave me a chuckle every time I drove in.

Moving from a home of 38 years is traumatic to say the least. But having a patient, professional…read morehelping us navigate was essential to our successful relocation. C.J. at Murdock's, helped us virtually count our boxes with a discerning eye and knowledgeable advice. David came to our house and his eye and experience helped us even more. We were able to pack up in a smoother way because of their help. On moving day, Murdock's strong, handsome crew got right to work wrapping items that we didn't have the ability to prepare, like a lounger or irregularly shaped item, quickly and effectively. They were kind and professional and got the job done in a safe and efficient manner, saving us money along the way. On the other end of the move, we were ready for delivery, thanks to Murdock's educational video. Furnishings were loaded into the proper rooms, and time was taken to organize boxes in the new garage in a way that we could access them easily. We could not have been more pleased... and relieved that we had all of our earthly belongings delivered right to our new location. Our lives were changing so fast, but Murdocks grounded us with the comfort of knowing our "things" were safely with us. I highly recommend Murdocks for your moving needs. C.J. in the office will lead you through every step and build your confidence and trust that you can do it! She will give you a fair, honest, and accurate estimate with no surprises. Good luck!

The guys that help me with this move were professional, friendly and hard-working especially in 95°…read moreand higher heat. The move went smoothly and they understood exactly what I wished to have for the accomplished and work very carefully to ensure that they delivered to that specification. When I was going to college I worked for a moving company during the summer so I know how grueling that is - and I appreciate it that much more when those who do this strenuous a job job and do so with a smile and a great attitude. Thanks guys! You guys rock..

Love this little business in upper Paradise! I went in looking for a small storage shed and they…read morehad one. Yay! Good price and very informative manager on site. The problem is that a week or two later I realized I didn't need it after all. I had already paid the two weeks prior and my check for the next month had already processed. What did David do? He promised to return my check when it came in! And guess what? He did! In big cities, you can't count on personal service and face recognition, much less refunds that fall outside of the actual contract. Anyone else would have said, too bad, so sad. Your loss is our gain. But not these guys! Thank you for being a true part of our little community! You guys rock!!

Rented a unit in December 2012. The whole time I was signing papers they were bragging about their…read morehigh-tech surveillance system and how safe my things would be. In January my storage unit had been broken into and I lost pretty much most of my valuable things. What was left was crushed or broken.

Very friendly and just a pleasure to work with. We order only several cubic yards of different size…read morerocks and the prices I deemed to be reasonable. The delivery time was as they stated and the driver was very precise in dropping the rocks at the desired location. Again, we felt like we were working with friends that we have known a long time.

Tom, in the office helped me calculate how much I needed for my yard projects. Melissa did an…read moreamazing job with delivery! I'm super impressed. Now the fun part begins!

The prices are great and the staff is really nice and helpful! The place is also clean and easy to…read moreget to. Have been here for a while now and am very happy with the facility. Would recommend it to anyone.

I had my LIFE there for a few years while I was overseas and they said "we know about traveling so…read moredon't worry you belongings are safe ( about 20k worth of music gear and family pictures, etc.) well. they screwed up and sent the wrong info to my bank for payment ( I have the bank documents) so exactly 90 days later they SOLD MY STORAGE!! When I called them they were VERY rude and said "well, we waited the 90 days required by law, it's not our fault you were overseas" needless to say no lawyer will take the case so I GOT SCREWED OUTTA ALOT OF GEAR AND MY WHOLE FAMILY HISTORY! and they didn't give a rats ars.....