My storage got robbed and these people didn't inform me I found out a week later and because I went…read moreto pay my bill if I wouldn't have gone I would've never found out and all I got was I'm sorry bullshit

Tried calling this location a couple days ago but nobody answered I'll try again maybe tomorrow if…read morenot will have to go to Newman or Patterson

Autumn and Ralphie are a great team with excellent customer service skills to help you navigate the…read morenew management system here at Monte Vista Mini Storage

Autumn was great she explain everything very clearly to me. Wishing her my best she is very good…read more Very good customer service.

Let us see...... In…read more2018 I began renting a large storage space that my family selected for me when I wasn't in a position to do so myself. I love my Family :) So 2018 to present = 6 years this August of 2024. This is how long I've been renting here. They have it wired for sound with the voltage listed on the electrified metal fencing that surrounds this storefront... I appreciate this and feel it's a great preventative for the unsavory... Several months back, I drove here from Turlock, California, to prepare to move my stuff just 2 spaces over from mine for additional space. What I encountered was a HUGE RAT INFESTATION! (I was told it was a rat not mice etc) The excrement and urine etc. was everywhere & it appeared that the offenders had broken through (ripped & torn) some insulation in the indoor roof (unfinished) area and I was told that they had had an infestation and I asked who would be cleaning up my storage space removing the feces and urine and knawed damage to my bedding. The damage was severe in my California King memory foam mattress & box spring. It was rendered unsafe for public use & consumption. I was informed that there is an exclusion for this type of situation. She continued, that I was 100% responsible for the clean up and that they wouldn't be helping me as that too was an exclusion to my rental agreement. I wasn't aware of this at all. She kept regurgitating the same message over and over & I began to want to flee back to the dirty space just to get away from the redundancy... It worked... Each year they raise their rates and are prompt with their unprofessional method to inform paying consumers such as myself. Now we're up to $150 a month and in a few months the end of the year will be up and they will raise the rent again for an unsupervised rent hike. When I asked about the annual increases, I was snootily informed that they would continue to raise the rent @ the end of each calendar year. If you are looking for customer service excellence; look further as the women in the office are obnoxious, arrogant, and beyond ignorant in their speech and attire. They don't wear ID badges either so you have to ask them what their name is and under situations like this, it could very well be that they are occluding their identity. Poor form. Their body language screams: DON'T BOTHER ME!, WHAT DO YOU WANT??!!!, YES, YOU CAN USE THE BATHROOM!!! (located as you walk into the office door and always clean and with the fragrance used, tolerable. I can't wait to officially leave this place but for now, my valuables are here which reminds me that I failed to pick up some "NEW" rat poison since they don't supply this either. I'd look elsewhere if you're seeking to be treated kindly, courteously, and with some tact & demeanor. For me, the verdict is out on how I feel about rodents/rats. I'd prefer to not need to poison a creature who seems similar & to cats with their long tails, snout 4 legs & whiskers. I resent and am officially not going to use any more rat poison as one, rats may be clean pets (Per Dr.Pol on the tele) and two, I aim to save lifes not take them. Shame on you Westside Storage; you're not the only unit out there. There are some competitors who will treat me and my antique belongings seriously & in-turn, pamper us. Lastly, they have more than one location, so buyer-beware... They "incite" you, provoking a negative response. Don't buy it as they have no idea what they are doing when citing childish behaviors and speech. Don't fall for it....Ignorant is, as Ignorant does... Thank you, ~Jana Leigh Thomas :)

This place is very expensive and not worth the money. I've had my things there for over a year and…read morerent keeps going up. I lost my job due to Covid and they don't care. They will place your items in auction unless you pay. They were not willing to work with anyone to help during this period. Very disappointed.

This place is the best! The 2 managers husband and wife are so pleasant to work with and I feel so…read moresafe storing my items under their care. I couldn't place my order online with the deal I wanted for some reason and I went in and they gave me the online deal in store all while on the phone handling other tasks & tag teaming it like bosses! Thanks again

always helpful! affordable and the units are so clean and well maintained. I never worries about…read morerodents and if there were any bugs I saw, they were dead. I would highly recommend and use them again if I needed a unit.

Pretty poor service. One of the ladies at the front desk is nice. The other freaked out when we…read moretried to drive our Uhaul past the front spaces so that we wouldn't be blocking the handicap zone. She was yelling at us to stop like we were criminals when all we wanted to do was not block others from parking. We showed up at 5:10. She was very rude in telling us that she closes the gate at 5:55 because they close at 6. She then proceeded to waste my time talking about how I need to give them a week notice if I move out or give them information to transfer the storage to someone else. She really didn't want to stay past 6, then did everything she could to keep us from getting our stuff done in time. Very poor way to approach customers. Almost everyone in service gets this simple concept; not sure why she doesn't.

From the owner: At West Side Storage, we work hard to provide our tenants with the best storage experience in our…read morenew facility. Our team is friendly, professional, and more than willing to accommodate your storage needs. Don't hesitate to ask questions or seek advice. We're always here for you. Start storing with us and you will value all that we have to offer. Facility Features & Amenities 24-Hour Video Monitoring Perimeter Fencing Boxes & Storage Supplies Convenient Drive-Up Access Se Habla Español New Construction