I do not post negative reviews but in this case have felt the need to.
I live in Reno, NV and kept my RV at this facility for 4 months while I was awaiting the opening of a new facility in Reno and it was close to family that could respond quickly if there were issues. During this time I had no security or billing issues until the last 30 days.
The office is almost impossible to reach on the phone, even during business hours. When they do answer, the person who answers will just say "ya" or you get a voicemail that isn't even set up with a business recording so you don't know if you are calling the correct business.
I put my notice in via e-mail on March 29th for an end of April move out. After no response for a few days on March 31st I reached out again to make sure that my e-mail was received. Over these few days I tried to call and received a message that the mailbox was full so I couldn't leave a message. I received a reply to my e-mail on the afternoon of March 31st that simply said "yes".
Upon initially signing my storage contract, I was told that my deposit would be used for the final month of rent. On April 1st I was charged my monthly rent, which I was fine with. I e-mailed the office to ensure that I understood correctly that they were supposed to use the deposit towards my final month of rent and to find out how they would reimburse the deposit. I received no response. I attempted to call a few times and leave messages on a voicemail that does not have a business name, so I was unsure if I even had the correct number before someone finally answered, again with a "ya". He explained to me that I could pick up a check when I came to pick the trailer up at the end of April. Again, I was completely fine with this, just a bit frustrated at the lack of professionalism and lack of communication I was receiving.
The day I went to pick up my trailer no one was in the office even though it was after 10am. (Business hours are supposed to be 10am - 4pm, Monday - Friday.) I called the number on the door and the person who answered again just said "ya". I told him I needed to speak with the office and there was no one there. The gentleman called the person that was supposed to be there and then called me back to say he went to pick up lunch and would be back in 5 min. Over an hour and a half later, and after several calls he finally returned. (They had just opened, but yet the person who was supposed to be running the office was already off to lunch?) He wrote me a check and I left. (He did apologize for my inconvenience and offer me a water.) I wasn't going to write this negative review but rather move on, but now it is 5/1/22 and I just looked at my bank account to find that they have now charged me for May rent and I no longer store my trailer there. I do not live in CA so I'm sure it will be a struggle to get my money back. I have cancelled my debit card and have asked the bank to issue a new one (huge inconvenience), so they will no longer have access to my account. My concern at this point is that they don't continue to try and collect to the point of collection for storage that I no longer have with them.
My frustration lies with poor communication, lack of business etiquette, and for two months now they have deducted money from my account that I was not expecting to be taken. At the time of this posting it is 5/2 @ 12:06pm. I have e-mailed twice (5/1 & 5/2) and called to leave a message on the voicemail that has no business greeting. No response has been received from anyone at Modesto RV & Boat Storage. If you store with this facility you many not have any issues while you're there but, monitor your accounts when it's time for you to move on. You may struggle to close out your account and get them to stop charging you. read more
