Pretty poor service. One of the ladies at the front desk is nice. The other freaked out when we…read moretried to drive our Uhaul past the front spaces so that we wouldn't be blocking the handicap zone. She was yelling at us to stop like we were criminals when all we wanted to do was not block others from parking. We showed up at 5:10. She was very rude in telling us that she closes the gate at 5:55 because they close at 6. She then proceeded to waste my time talking about how I need to give them a week notice if I move out or give them information to transfer the storage to someone else. She really didn't want to stay past 6, then did everything she could to keep us from getting our stuff done in time. Very poor way to approach customers. Almost everyone in service gets this simple concept; not sure why she doesn't.

From the owner: At West Side Storage, we work hard to provide our tenants with the best storage experience in our…read morenew facility. Our team is friendly, professional, and more than willing to accommodate your storage needs. Don't hesitate to ask questions or seek advice. We're always here for you. Start storing with us and you will value all that we have to offer. Facility Features & Amenities 24-Hour Video Monitoring Perimeter Fencing Boxes & Storage Supplies Convenient Drive-Up Access Se Habla Español New Construction

Great service with a quick and easy account setup. Pricing found to be competitive! Recommend.read more

Customer Service needs improvement as well as professionalism…read more The rental fees are outrageous and there are increases every 6 months. Specifically was told by the current manager that everywhere will increase their rates every 6 months but MANY local locations within the same city limits lock you in for a year. Luckily I was able to get MORE space to store my things at half the price than I was paying at MVMS. When I called and spoke to the manager about this increase in the beginning of May, she was very snarky with me and said, "well they will get you in at a good rate and maybe you get locked in for a year, but what happens after the year?" I can see where she would think this because that is how the new "company policy" works at Storage Pro. However, this is not common practice jut because Storage Pro chooses to do business this way. This also wasn't how the location was run before Storage Pro took over. I am POSITIVE that this is why so many units are empty. I have gone every weekend and some days during the week to work on moving out of my units and every time I am there, there's another customer with a uhaul emptying out their unit. I have had the opportunity to speak to a few of them and each person said they were getting out and moving to a new facility due to the increases. In addition to other customers, I had to rent Uhauls from 2 different locations in Turlock. BOTH locations told me when I picked up the trucks that I was NoT the first person to tell them they had to move locations due to the increases in rent at their current location. The management, nor office staff treat their customers the same way as we were treated from the previous management before "Big Business" took it over. I understand that changes will occur and that's expected, but these changes were so over the top. I am happy that I was able to secure spots in a much more friendly and workable environment from 2 different locations in Turlock and will no longer need to rent at Monta Vista Mini Storage. Unfortunately, these were not our only issues with this location. The District Manager also does not return phone calls. I had one message to them through the call center 4 weeks ago when the new issues began. I was told that they would return my call within 48 hours and they did not. 2 days later I had to go into the office to resolve an issue resulting from a mistake the manager made, and asked the manager to please send a message for the DM to call me and he did not again within 48 hours. I again mentioned it to the manager 3 days ago and still have not gotten a call from him. Today I called and was assured that he would call me within ONE HOUR and he has not returned my call. It is very apparent that no one in the management team cares about resolving my concerns. I guess it's time for me to go above the DM, or maybe the BBB? Do better Monta Vista. Your future customers are deserving, just as much as those of us who left. If I could give this review ZERO stars I would.

This place is the best! The 2 managers husband and wife are so pleasant to work with and I feel so…read moresafe storing my items under their care. I couldn't place my order online with the deal I wanted for some reason and I went in and they gave me the online deal in store all while on the phone handling other tasks & tag teaming it like bosses! Thanks again

always helpful! affordable and the units are so clean and well maintained. I never worries about…read morerodents and if there were any bugs I saw, they were dead. I would highly recommend and use them again if I needed a unit.

Great storage facility! Clean, great rates and secure. I'm glad I picked this location.read more

Casey Moving is an excellent family company with great rates, prompt service and clean facilities…read more The owner called me to discuss my storage needs and made me comfortable leaving my belongings with them.

This business is a mere half mile from my home. I walked in on a Saturday morning and was greeted…read moreby a very pleasant man in the office - who turned out to be the owner. His name is John. I told him I needed a storage unit for maybe 6 months while family stays with me during relocating to the valley. He was very helpful in suggesting an appropriate sized unit based on my needs and didn't try to sell me something I didn't need. The entire place, including the unit I ended up leasing, is squeaky clean! It's fairly new and is NOT corporate owned. They have 10' high walls all around, security cameras and after hours security sensors. He and his wife are independent owners, which means they CARE about whether or not their customers are satisfied because it directly effects their bottom line. Let me tell you, this guy is a straight shooter. Answered all my questions without hesitation and not once made me feel pressured. Super happy to find this place! Convenient AND affordable. *Bonus* right behind my favorite breakfast burrito place!!

This is not a safe place to store your things. They charged me three months rent within 30 days for…read moreno reason, then stole my storage and said it for auctioned. I'm in my way this week to file the police report and to try to get someone arrested for their actions. They went into my storage a few months before that after the payment was late by a few weeks claiming to be doing inventory. You have to be well over 3 months past due to be ready for auction. When they opened it up to show me after they went in, I noticed my TVs and compressor and tools missing. I was assured that things just got moved around. The lady even told me how nice my stuff was and that I had very nice things. 2 months later my storage no longer exists when I went to pay the bill that month. I have all of the receipts. After charging me for three months and then stealing my storage, they had the nerve to send me another bill for 3 more months of storage as of my storage was still there! They have had 3 owners in less than 12 months. Don't trust these people with your stuff. The high turnover of owners says a lot about the business. Do your research. I wish I would have.

It's a good business. Well maintained, lots of special services like wash area , air , propane ,…read moreice and power for chargers . Pricing is fair compared to others . I'm satisfied with their service

Amenities galore! We've been storing our travel trailer for a year now and it keeps getting better!…read moreWe love that it's close to home, covered and has water, air and the ability to refill propane - but there is also an ice machine and a wash station! Friendly, helpful staff. The space is safe and secure, happy customers here!!

Have lost checks multiple times, then complain about a late payment. Poor management.read more

Friendly staff clean facility and clean office. Open 7 days a week with 24 house gate accessread more