Let us see...... In…read more2018 I began renting a large storage space that my family selected for me when I wasn't in a position to do so myself. I love my Family :) So 2018 to present = 6 years this August of 2024. This is how long I've been renting here. They have it wired for sound with the voltage listed on the electrified metal fencing that surrounds this storefront... I appreciate this and feel it's a great preventative for the unsavory... Several months back, I drove here from Turlock, California, to prepare to move my stuff just 2 spaces over from mine for additional space. What I encountered was a HUGE RAT INFESTATION! (I was told it was a rat not mice etc) The excrement and urine etc. was everywhere & it appeared that the offenders had broken through (ripped & torn) some insulation in the indoor roof (unfinished) area and I was told that they had had an infestation and I asked who would be cleaning up my storage space removing the feces and urine and knawed damage to my bedding. The damage was severe in my California King memory foam mattress & box spring. It was rendered unsafe for public use & consumption. I was informed that there is an exclusion for this type of situation. She continued, that I was 100% responsible for the clean up and that they wouldn't be helping me as that too was an exclusion to my rental agreement. I wasn't aware of this at all. She kept regurgitating the same message over and over & I began to want to flee back to the dirty space just to get away from the redundancy... It worked... Each year they raise their rates and are prompt with their unprofessional method to inform paying consumers such as myself. Now we're up to $150 a month and in a few months the end of the year will be up and they will raise the rent again for an unsupervised rent hike. When I asked about the annual increases, I was snootily informed that they would continue to raise the rent @ the end of each calendar year. If you are looking for customer service excellence; look further as the women in the office are obnoxious, arrogant, and beyond ignorant in their speech and attire. They don't wear ID badges either so you have to ask them what their name is and under situations like this, it could very well be that they are occluding their identity. Poor form. Their body language screams: DON'T BOTHER ME!, WHAT DO YOU WANT??!!!, YES, YOU CAN USE THE BATHROOM!!! (located as you walk into the office door and always clean and with the fragrance used, tolerable. I can't wait to officially leave this place but for now, my valuables are here which reminds me that I failed to pick up some "NEW" rat poison since they don't supply this either. I'd look elsewhere if you're seeking to be treated kindly, courteously, and with some tact & demeanor. For me, the verdict is out on how I feel about rodents/rats. I'd prefer to not need to poison a creature who seems similar & to cats with their long tails, snout 4 legs & whiskers. I resent and am officially not going to use any more rat poison as one, rats may be clean pets (Per Dr.Pol on the tele) and two, I aim to save lifes not take them. Shame on you Westside Storage; you're not the only unit out there. There are some competitors who will treat me and my antique belongings seriously & in-turn, pamper us. Lastly, they have more than one location, so buyer-beware... They "incite" you, provoking a negative response. Don't buy it as they have no idea what they are doing when citing childish behaviors and speech. Don't fall for it....Ignorant is, as Ignorant does... Thank you, ~Jana Leigh Thomas :)

This place is very expensive and not worth the money. I've had my things there for over a year and…read morerent keeps going up. I lost my job due to Covid and they don't care. They will place your items in auction unless you pay. They were not willing to work with anyone to help during this period. Very disappointed.

This place is the best! The 2 managers husband and wife are so pleasant to work with and I feel so…read moresafe storing my items under their care. I couldn't place my order online with the deal I wanted for some reason and I went in and they gave me the online deal in store all while on the phone handling other tasks & tag teaming it like bosses! Thanks again

always helpful! affordable and the units are so clean and well maintained. I never worries about…read morerodents and if there were any bugs I saw, they were dead. I would highly recommend and use them again if I needed a unit.

Autumn and Ralphie are a great team with excellent customer service skills to help you navigate the…read morenew management system here at Monte Vista Mini Storage

Autumn was great she explain everything very clearly to me. Wishing her my best she is very good…read more Very good customer service.

This place in Atwater does not answer the phone. Also the website says it takes "message requests"…read morebut it doesn't even work and the chat option on there doesn't work either had many questions with no answers.

Great storage facility! Clean, great rates and secure. I'm glad I picked this location.read more

Tess has been an absolute pleasure to work with. Very prompt with friendly service. Units are well…read moremaintained and clean. We appreciate the security on site as well. We highly recommend SF Storage!!! You won't be disappointed.

San Felipe storage was great. It's super clean. The staff is ready to answer your questions and…read moreemails. I would place to my family and friends.

This business is a mere half mile from my home. I walked in on a Saturday morning and was greeted…read moreby a very pleasant man in the office - who turned out to be the owner. His name is John. I told him I needed a storage unit for maybe 6 months while family stays with me during relocating to the valley. He was very helpful in suggesting an appropriate sized unit based on my needs and didn't try to sell me something I didn't need. The entire place, including the unit I ended up leasing, is squeaky clean! It's fairly new and is NOT corporate owned. They have 10' high walls all around, security cameras and after hours security sensors. He and his wife are independent owners, which means they CARE about whether or not their customers are satisfied because it directly effects their bottom line. Let me tell you, this guy is a straight shooter. Answered all my questions without hesitation and not once made me feel pressured. Super happy to find this place! Convenient AND affordable. *Bonus* right behind my favorite breakfast burrito place!!

Renters beware!!! I had a storage at this facility. I called…read moreto pay my bill 3 weeks ago. They tell me I'm not in their system. I call back the next week. They say that they have auctioned my storage last month! Mind you , I never received a bill statement number one, no phone calls, no texts, no emails. were going on two weeks now and I've been calling almost everyday and not one supervisor or manger has tried to reach out to me! All I can say is that this whole situation is scandalous!

I don't believe that I have ever had such friendly and exceptional customer service, especially at…read morea self storage!!!! I have over the years rented many self storages and Jeanice went far an beyond in helping to make the appropriate size unit to rent, she also gave me a great rate. I had called several different self storages in Modesto and Pelandale Self Storage was the least expensive by far. The facility is CLEAN and there is ample surveillance as well as security gates. It was also nice to know that they have Ryder moving trucks and vans on site that are available to rent. I decided that I would rent Ryder van from Pelandale Self Storage as well in order to move my larger belongings and again Jeanice was extremely helpful. When I arrived to the facility the van was parked and ready for me to get in and go, the rental process was fast and I was out of the door in no time. I would recommend Pelandale Self Storage 100%. Thank you!!!

Pelandale Self Storage is clean, secure, and easy to access. I went to check out my friend Ivan's…read morestorage unit and found it to be very clean and secure I highly recommend for anyone needing reliable storage!