Great service with a quick and easy account setup. Pricing found to be competitive! Recommend.read more

Customer Service needs improvement as well as professionalism…read more The rental fees are outrageous and there are increases every 6 months. Specifically was told by the current manager that everywhere will increase their rates every 6 months but MANY local locations within the same city limits lock you in for a year. Luckily I was able to get MORE space to store my things at half the price than I was paying at MVMS. When I called and spoke to the manager about this increase in the beginning of May, she was very snarky with me and said, "well they will get you in at a good rate and maybe you get locked in for a year, but what happens after the year?" I can see where she would think this because that is how the new "company policy" works at Storage Pro. However, this is not common practice jut because Storage Pro chooses to do business this way. This also wasn't how the location was run before Storage Pro took over. I am POSITIVE that this is why so many units are empty. I have gone every weekend and some days during the week to work on moving out of my units and every time I am there, there's another customer with a uhaul emptying out their unit. I have had the opportunity to speak to a few of them and each person said they were getting out and moving to a new facility due to the increases. In addition to other customers, I had to rent Uhauls from 2 different locations in Turlock. BOTH locations told me when I picked up the trucks that I was NoT the first person to tell them they had to move locations due to the increases in rent at their current location. The management, nor office staff treat their customers the same way as we were treated from the previous management before "Big Business" took it over. I understand that changes will occur and that's expected, but these changes were so over the top. I am happy that I was able to secure spots in a much more friendly and workable environment from 2 different locations in Turlock and will no longer need to rent at Monta Vista Mini Storage. Unfortunately, these were not our only issues with this location. The District Manager also does not return phone calls. I had one message to them through the call center 4 weeks ago when the new issues began. I was told that they would return my call within 48 hours and they did not. 2 days later I had to go into the office to resolve an issue resulting from a mistake the manager made, and asked the manager to please send a message for the DM to call me and he did not again within 48 hours. I again mentioned it to the manager 3 days ago and still have not gotten a call from him. Today I called and was assured that he would call me within ONE HOUR and he has not returned my call. It is very apparent that no one in the management team cares about resolving my concerns. I guess it's time for me to go above the DM, or maybe the BBB? Do better Monta Vista. Your future customers are deserving, just as much as those of us who left. If I could give this review ZERO stars I would.

This place is the best! The 2 managers husband and wife are so pleasant to work with and I feel so…read moresafe storing my items under their care. I couldn't place my order online with the deal I wanted for some reason and I went in and they gave me the online deal in store all while on the phone handling other tasks & tag teaming it like bosses! Thanks again

always helpful! affordable and the units are so clean and well maintained. I never worries about…read morerodents and if there were any bugs I saw, they were dead. I would highly recommend and use them again if I needed a unit.

Great storage place! The office staff is friendly and helpful. I had a storage unit with them for a…read morecouple years and had 0 problems.

Our family has experienced two thefts from our storage units. Most recently we have discovered…read morethat our inherited antique drum table and my tri-fold screen room divider with hand painted birds that I purchased from Imperial Gardens in Modesto have been stolen. I'm not sure what else is missing at this time. The prior theft was my daughter's storage unit. She lost so many personal items that was just heartbreaking. Ramon offered no consolation and said that I should file a police report. Other than creating the record, this will not bring back our personal items. I asked him if there had been other thefts and he said, "No" ! I have no confidence in this facility and they will not add barbed wire across the top of the walls to prohibit invasion and theft from the property. They are concerned about liability should someone be harmed while climbing over! Well, shouldn't they be liable for our loss! When you go with your gut instinct it's usually right on and I believe as the other review and suspect that this is an inside job! Never consider their security cameras as an attribute to offer you security for this storage facility. Such a disappointment! Never a late payment! Your customers help to make your payroll! Ellis should hire employees who are a value to their company and not offer suspicion of theft! No proof but the gut says otherwise!

We've had our storage here for years and it's always been great. The staff has always been…read morecourteous and professional. The rates are great compared to others in the area.

Really friendly customer service. The receptionist there was so helpful. I would recommend this…read morestorage

Great storage facility! Clean, great rates and secure. I'm glad I picked this location.read more

Casey Moving is an excellent family company with great rates, prompt service and clean facilities…read more The owner called me to discuss my storage needs and made me comfortable leaving my belongings with them.

I went into the office today to try and figure out why my code wasn't working to open the gate as I…read morewas up to date on my payments. After waiting in line for about 10 minutes, the office lady, Anna, asked "What do you want?" RUDE! As it turns out, it was THEIR SYSTEM GLITCH that wouldn't let me in. So not only am I upset about my first interaction with these people, I'm upset because I can't get into my unit. I wouldn't recommend this place to anyone I know because of the "system glitch" and how the office woman presented herself to me.

The owners at this uhaul were very helpful. I would recommend this location and use it again in the…read morefuture.

Have lost checks multiple times, then complain about a late payment. Poor management.read more

Friendly staff clean facility and clean office. Open 7 days a week with 24 house gate accessread more