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    U-Haul Moving & Storage of Menands

    U-Haul Moving & Storage of Menands

    1.0
    (2 reviews)

    I am a travel ICU RN. I put all of my things that I take on my contracts in my storage unit,…read moreincluding furniture, because it's usually cheaper to get an unfurnished place than furnished. I carefully wrapped my couch in the uHaul green furniture wrap and plastic couch cover (which is a joke by the way, it's just a cheap plastic tarp). On the day I was moving my stuff out for a covid contract, I was greeted by a terrible stench of mouse urine and feces from my storage unit. There was dried mouse urine over my coffee table and dinning table and mouse droppings all over the unit. The mice ripped through my wrap and clearly made a home out of my couch!! I made a claim through the insurance, and they only gave me $520! I just bought the couch in April and by October it was destroyed. They only cover the cost of the item (not delivery fees), depreciated my couch by 10%, and took off $100 as the deductible. I invested over $1,200 into the mouse infested unit and couch and got less than half to cover the damage. Plus the insurance company is full of extremely rude people. Jeffery is just a terrible person. I was crying on the phone (because I really can't afford to get new a couch at this point, I'm starting a new covid ICU job and just moved my entire life hours away) and he sounded so exasperated with me. I understand that he has a crappy, dead-end job, but you'd think he'd still have a little bit of a heart. Nope, he's just awful. I spoke with his manager Christa who had an attitude at hello. Again, I understand that she is probably miserable because of her horrible job, but she is a customer service agent and a leader. The management clearly promotes this very abusive and rude toward customers. Safe Storage is cheaper and climate controlled (things I wish I knew before). Not once did they run into a mouse infestation on Storage Wars! Be careful!

    The incompetence is on a new level. This must have been their first time ever renting a trailer I…read moreswear. Never again. Prices are great but these people are the slowest. Don't come here.

    New Penn - couriers - Updated July 2026

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