Here is what I will say about this facility: Can they do good work? Yes. However, even the most experienced and talented injectors can and will make mistakes; and, then you are left to deal with the morals and ethics, or lack there of, of the facility or injector to correct it. In my case, I was left with an uneven and lumpy face and out thousands of dollars that I had invested in having filler placed, over time in my face. I was offered a partial refund for my services if I signed an NDA, which I will attach to this review. I will note that due to the cost of services, many others who have had a bad experience may have choosen to sign an NDA in exchange for silence and not leaving a review of their experiences. I did not accept the NDA because the refund was not for the full amount and I felt obligated to share my experience here as to hopefully prevent it from happening to another person. PLEASE NOTE: it was only after I told them I would leave a negative review and share my experience that I was offered a partial refund. I went to the Chicago location in July to have filler placed in my nasolabial folds aka smile lines. When I left, i immediately noticed that one side looked worse and lumpy. This is not my first rodeo with filler so I waited a couple weeks and when it didn't go down, I went back in and was told to massage it. I waited a few more weeks and massaged and it still did not go down. I went in and the injector dissolved JUST the side that was lumpy. I did not know it at the time, but that was a mistake. If you dissolve one side - you need to think about the other side. Went back in an attempt to even it out and gave time for the hyaluronidase (filler dissolver) to work. They injected it in places around my nasolabial folds as well my nasolabial folds and it dissolved other filler that I had previously had placed (and spent $$$ on). My face was still uneven. I went back again and Tatiana convinced me that my face was not uneven (it was, but she has a way of denying reality to the point that you agree) and suggested PDO threads in my smile lines. I should have said no and learned my lesson from my prior experiences - but nope, I went along with it, like an idiot. The PDO threads made my face more lumpy and made my smile lines worse. I called and made a follow up appointment to discuss my concerns and find out how to correct this. I had spent so much money and always thought I should continue to work with the same injector to correct any issues. All the while, I was walking around feeling embarrassed of my face as it was obvious that it was uneven and to me, I knew it looked worse than my initial concerns. The day of my appointment I was told that Tatianna was leaving the office early and asked if I could reschedule. Later that day, I saw on instagram that Tatianna had left the office early to go on a dinner date when she knew who I was and why I was coming in. I wanted my face "fixed" after walking around feeling disfigured for months (uneven filler + PDO threads). When I later talked to Tatianna on the phone about this she said that she told the receptionist to reschedule with me due to it being too soon for me to come in as my results were still settling. However, that is not what the receptionist said when they called me (leaving office early) and her instagram photos I will post shows she clearly left early to go to dinner leaving me to continue to walk around with a botched face. I called and told New Image Works my concerns about my face and Tatianna cancelling my appointment to go to dinner. I told them I wanted my money back for the PDO threads and the filler that was put in that I had to have dissolved. I was told because I signed a form saying they do not give refunds, they would not give me a refund. While I understand I signed a form, given the above, I think it is pretty obvious what the right thing to do would have been. Tatianna did call me personally. She offered to have me come back in so she could look at it but would not admit, ever, that there was anything wrong with the way my face looked or that it was uneven. After coming in several times and my face getting worse and worse each time, I just wanted my money back. They offered a partial refund for a signed NDA which was not only insulting but I morally could not bring myself to sign it and not speak about their lack of ethics. Even though it has been corrected the best it could be at another facility could - it is still uneven and lumpy and not the same as it was originally. I can feel the PDO threads in my face still months later. It is devastating. As I told Tatianna, while I am not a celebrity, this is my face! I know the angles in the before photo isn't exact same pose and the lighting is different but there is clearly a difference and make no mistake, my face is jacked up. Looking at all the photos again makes me want to cry. I wish I never touched my face or went to this facil read more

Looking for the all around best med spa around with professional staff with excellent and innovative techniques and awesome pricing? This place is it! I started coming here from a friend's recommendation and I am SO glad I did! I had been to a few other places before in the past but was not satisfied with the techniques and appearance I was given as well as high pricing. I had given up thinking I could get lip filler that looked good on me until coming to New Image Works! The owner Tatiana is soo nice and friendly and has created a med spa that is comprehensively wonderful. Tatiana did my kybella injection on my jowls/under Chin and it was so painless and did a different technique that made the experience better than expected. I've been to Virginia for my lips and she did an amazing job and got me hooked on New Image going forward! She's super nice and knowledgeable with great technique as well. She really shaped my lips beautifully. I also started seeing Tiffany for my botox and lip filler while Virginia was on maternity leave and I just LOVE Tiffany. She's so laidback and easy going as well as professional and honest. She makes you feel comfortable and confident with any procedure. She listens to what you want and is just as excited as I was to give me beautiful results. She's given me pretty, enhanced lips and tasteful, preventative botox. She's just awesome. I've also seen Lilah for all my skin care needs. I've had BBL AND IPL lasering and several microneedling rounds as well as dermaplaning with her. My skin drastically improved in appearance and texture and I went from having to wear foundation all the time to being completely natural and bare and feeling confident about the appearance of my skin thanks to Lilah. The front desk staff is always sooooo nice, friendly and helpful. I absolutely adore them. Ana, Kai, and Michelle are just awesome! I look forward to coming in and being greeted by them and then checking out. They are just wonderful. Overall, every single one of the staff is so friendly and kind and welcoming. And during COVID right now they are doing a very extensive and thorough job with protecting both themselves and their clients. I also love their use of social media particularly Instagram to peel back the curtain and show how different procedures are done and a ton of actual clients' before and after results. All so beautiful! I recommend and refer all my family and friends to New Image Works! Many of them have taken my referral and gone and absolutely love their results too! If you want to enhance your lips, skin, overall facial appearance and whatever you name it, and look refreshed and fabulous and not super fake or unnatural ...just perfect while not breaking the bank, this place is for you! Nothing but gorgeous results here! A++++ 11/10! read more

I was looking for a place to get some filler and Botox done. I did my research because that is very important when getting any work done. I came across Virginias work and to say she is talented is an understatement. Check her work out on Instagram for yourself @Virginia_newimageworks. I booked my appointment which was simple and easy with the help of their front desk team. Marisol answered all my questions and was very knowledgeable with the procedures I'd be getting. Being my first time getting fillers I was nervous but meeting Virginia really calmed my nerves she went over everything thoroughly that would be done also answered my questions and concerns. I was so pleased with the results. I did find out I'm sensitive to filler or maybe because it was my first time I had a bit of a reaction nothing concerning just really swollen and a bit bruised. So I did contact Virginia to let her know. She responded in a timely manner assured me everything was ok and she continued to check up on me until I felt better even Tatiana (owner) reached out. I can't stress enough how important it is to go somewhere you are seen and heard just im case any unexpected issues arise. It's been almost 3 weeks since my filler and Botox and I feel and look great! Thanks Virginia! I definitely recommend New Image works and will be going back. read more

I recently had the pleasure of working with Ken for my laser hair removal treatment, and I must say that I am thoroughly impressed with his professionalism and expertise. From the moment I walked into the clinic, Ken made me feel comfortable and at ease with his friendly demeanor and warm personality. Throughout the entire process, Ken was extremely knowledgeable and informative, taking the time to explain each step of the treatment and answering all of my questions with patience and clarity. He was also very attentive to my needs and concerns, ensuring that I was comfortable and relaxed throughout the entire procedure. The results of my laser hair removal treatment have been nothing short of amazing, and I owe it all to Ken's skill and expertise. Not only did he provide me with exceptional service, but he also went above and beyond to ensure that I was completely satisfied with the results. Overall, I would highly recommend Ken to anyone looking for a professional and experienced laser hair removal technician. His attention to detail, friendly demeanor, and exceptional service make him a true asset to the industry, and I am grateful to have had the opportunity to work with him. Thank you, Ken, for your outstanding service and for helping me achieve the results I was looking for! read more

I had the pleasure of experiencing Tiffany at New Image Works (Chicago location). I am absolutely thrilled with the results! From the moment I walked into her clinic, I was greeted with warmth and professionalism, instantly putting me at ease. Her expertise and attention to detail is evident throughout the entire process. She took the time to listen to my concerns and goals, carefully explaining each step of the procedure and ensuring I felt comfortable and informed every step of the way. Not only is Tiffany incredibly skilled, but her genuine care for her clients shines through in every interaction. She followed up with me after the procedure to ensure I was happy with the results and answered any lingering questions I had. The results speak for themselves - I couldn't be happier with how refreshed and rejuvenated my face looks after Botox! Tiffany has a keen eye for enhancing natural beauty while still maintaining a natural look, and I've received so many compliments on my refreshed appearance. Overall, I can't recommend Tiffany highly enough for Botox and fillers! If you're looking for a skilled professional who truly cares about delivering exceptional results, look no further. Thank you for the amazing experience! read more

I was always insecure about my acne and my sister had referred me to this place. They personally called me to remind me of my appointment which i thought was interesting. Most places will just send me an email, but the call was a really nice touch. I felt important lol. I walked into this place not really knowing what to expect. As soon as i walked in, i was politely greeted by the front desk staff. They asked me if i wanted coffee or water. ( A nice welcoming if you ask me- I went with the freshly made, flavored water.) My estheticians name was Lilah. She informed me of what i needed to do to fix my acne problem. I really did learn so much because of her. So then I went ahead and did a "custom facial" which was specifically designed to fit my skin needs. It was really relaxing and i really like the fact that she casually talked with me so i wouldnt feel uncomfortable. Im not a fan of silence. Another great thing they have is the products you can buy to maintain your skin at home! I left feeling a tad more confident knowing that my acne was something that could be fixed. Thank you New Image Works for helping me regain self confidence and obviously, perfect skin. 10 out of 10 for sure! read more

As a fitness influencer, cover model and business owner, it's extremely important to always look fresh and my very best. Being on camera all the time, a natural youthful look is a must! Tatiana and her staff are an absolute pleasure to work with. Not only are they extremely professional and caring, they are incredibly talented. At 35 years old, I feel and look younger than when I was in my 20s. I couldn't be more grateful for all of their services. They customize and cater to your every needs. Tatiana and all of New Image Works staff will always have a huge place in my heart. The most important thing when searching for a medical spa is working with individuals whom you can trust. Once you find that place (New Image Works I trust you with my life haha) you never have to be nervous again. I highly recommend getting any and all of the services they have to offer. I couldn't be any happier with all of my results from the treatments I have received. Thank you girls!! :D read more

I cannot stress enough how wonderful this office is. I am very sensitive and particular as to who I am willing to see in regards to anything medical, and when I found Tatiana 10 years ago, I was sure not to see anyone else. Fast forward all these years, I still see Tatiana once in a while, but I have expanded and trust my experience to her staff, because I KNOW they have been trained by the very BEST. You will enter this office by heartwarming people at the front desk and treated like a superstar from start to finish. I have never left this office without a smile on my face. My daughter, 14 years old gets her monthly facials done by Onute (I have had laser hair removal from her as well), and she is so kind, and patient during the whole process. If you have a teen, do not wait, take them to see Onute and help them feel confident in their skin! Thank you Tatiana, for your years of beautiful work on me, and for putting together such a lovely team. We love you! read more

such a great experience with this practice! it was my first time being a patient here , i never write reviews but i am just so beyond impressed with how sweet and kind the entire office was i had to! the receptionist at the glenview location, was SO nice and welcoming which made me feel so much more comfortable and calmed me as i was a little nervous coming in being a new patient! Violeta was my injector and omg she is so talented i am so happy with how my lips turned out! she is so friendly and straight forward. i have filler from previous surgeons done elsewhere and she corrected my lips and made them such a better shape for my face. i cannot say enough good things about them! having such a friendly staff to back up the amazing injectors really makes such a difference in your experience i wish all other practices had people like them! i will only be coming here from now on! 100% recommend and will be referring all my friends and family here! read more

I wanted to enhance my look but didn't know where to start or what to get done. During my consultation with Tatiana via FaceTime, she really helped steer me in the right direction and was super educational and re-assuring. My injector, Julia, was FANTASTIC. Both her and Tatiana worked on my face and the results were just amazing. Julia did a phenomenal job and definitely has the new image touch! These women are incredible, smart, and not to mention beautiful and I feel beyond snatched now! For my 1st time getting fillers I am definitely beyond satisfied and seriously can't wait to go back for touch ups! Just love the new image family and can't wait to see them expand even further than they have already! Trust me the work speaks for itself, and new image works definitely did that! Love these women and am officially their biggest fan! Again Julia KILLED IT! The symmetry, the balance, the BEAUTY ahhhhhh I am so much more confident and happy now! read more

I absolutely ADORE & LOVE this beauty center!! The staff is always super friendly and informative! They really take their time to find the perfect appointment schedule for ALL your beauty needs! Staff is always so well dressed and looking AMAZING! It makes you want to get the "LOOK" looking at how beautiful everyone is in there. Plus the office is super comfortable and pretty. Appointments always run on time which is so great if you're running on a tight schedule and want to be in and out! Anna is the sweetest! She works the front desk and is able to handle all your scheduling needs. Tatiana is the absolute BEST injector in the WORLD! She never disappoints me when it comes to what type of look I want to achieve! She always nails it! She makes my lips perfect and plump and also shapes them perfectly! She also does my cheek and chin fillers. I get so many compliments daily and it's all thanks to New Image Works! This place is a 10/10!! read more

I LOVE New Image Works. For starters, everyone is so nice and welcoming, as well as professional and super helpful. Their office space is very nice and clean and you can tell they keep everything up to par. I've had work done before with other spas, but nobody comes close to how amazing my results are with New Image Works. Virginia is absolutely beyond this world amazing. She is so meticulous and detail oriented, and extremely sweet and comforting. She will never let you leave looking anything less than perfect. She does everything she can to reduce the pain and ease the whole process. I always tell her she has the lightest hands of anyone else that's ever done my fillers because I barely feel the needle in most of the injection sites. She has done my fillers twice now and a lip flip once and I've always walked out of that office in love with my results. Do yourself a favor and book an appointment. You won't regret it. :) read more

I just wanted to give credit where it's due and thank the NIW team for always being upfront and honest. I scheduled a kybella session after exchanging a few photos with Virginia and I couldn't be MORE grateful to her for NOT giving me that kybella treatment. Following serious weight-loss and having excess skin on my neck, she suggested that I save my money for a more effective treatment after evaluating my neck in person. By truthfully telling me I wouldn't see the results I expected, she saved me so much money on a wasteful treatment and gained a forever client. These women deserve credit because they genuinely care about your results rather than pocketing your money and I definitely can't say that about any other places I've been. Stick with these women!!! I still left feeling amazing about myself with a bit of Botox Thank you so much for your honesty, literally will never go anywhere else read more

I went for my first ever lip filler appointment here at New Image Works and cannot suggest them enough to any and all but *especially* those newbies who feel nervous/cautious/anxious about going. I know it may feel daunting going in for your first go and wondering how people will treat you or worried about feeling uncomfortable but i can assure you none of which will happen if you visit here in old town! I felt very welcomed by the front desk which I think is very important, right off the bat they were friendly and warm and welcoming which made me feel all the more confident. I saw Karissa who engaged in coversarion-made sure i knew exactly what I was doing, gave me time for questions, all of which allowed me to feel completely comfortable in her hands. I will definitely be back! read more

I got my lips done a couple months ago for the first time by Tiffany, who was training at the time and was being led by Tatiana. I was more than happy to model for Tiffany and let her do my lips! I'm so glad that I did because Tiffany did such an amazing job. She was so gentle and Tatiana was there making me and Tiffany feel comfortable the entire way. It really goes to show the teamwork they have and how they want all employees to be successful. Tatiana was such a sweetheart and every staff I spoke with was so kind. I've had so many compliments on my lips since and every time the feedback is always "wow they look SO NATURAL" "I can't even tell you got them done!" Which is exactly how I wanted them! I hope to be able to visit them again soon read more

I was dissatisfied with the way my smile lines had been developing over the past few weeks. Fortunately, I managed to secure an appointment with Julia, who is the sweetest and most talented aesthetician nurse I've ever encountered. Julia suggested replenishing some of the volume typically lost in the upper cheeks due to aging, and she also agreed that the smile lines could be improved. Overall, I am extremely pleased with the results and with Julia's patience, professionalism, and kindness. She even shared some tips and tricks with one of the newest staff members to ensure they can perform the "Spoil me" and lip flip procedures as competently as she did. I eagerly anticipate my next appointment with her. read more

Today I drove across 3 states to see Tatiana for injections. I will not trust anyone when it comes to my face because I'm the biggest perfectionist you'll ever meet. She has world class injection skills and is a true artist with a highly meticulous eye for injecting which is why I travel so far to see her for cheeks, chin and lips. You'll find no one else like her. Closest comparison would be Dr. Ourian in LA (Kardashian doc)....Tatiana is better. Trust me, she and the entire staff, SO worth the travel. I'm so happy and grateful with my results that I felt I needed to give back, do something in return, which is why I'm writing this review and giving NEW Image Works my highest of referral. read more

The level of comfort and quality of care at the hands of the New Image Works team is unmatched. Lilah Owaynat, licensed esthetician at New Image Works, is a kind and gentle soul who is extremely talented. She has completely submerged herself in my care, ensuring that I am always comfortable and leave feeling confident in my progress. I had come to Lilah with an abundance of concerns and was quickly put at ease. She is very knowledgeable and takes her time explaining the process of treatments and aftercare. My only regret was not finding her sooner! My skin has never looked this great. I am very grateful for Lilah and the New Image Works team. read more

For the past two years, I have been undergoing a course of IPL procedures. I am very happy with the result. Even after the first procedure, the skin condition improved noticeably. And at the end of the course, the tone of the face became bright and healthy. I am very grateful to Onute who gave me the IPL. Very professional, attentive and polite person. She gave me a lot of useful tips on skin care. I very grateful to Tanya that I once became a client of her salon. It was she who made me believe that you can always be beautiful. This is a high-class professional!!! read more