Yes it's a long 1 bc I hardly ever give 1 star reviews LOL Eek! Methinks not is sooo true on this one!! :-(
2 friends & myself decided to just have a girlie kinda day. Nails, shopping, lunch...ya know. All 3 of us have used this nail shop before & we knew to get there pretty early as they can get busy.
We arrive & all chairs are full, but we're in no rush at all. They asked which services we wanted & we confirmed all 3 wanted tha works: mani/pedi/eyebrows, etc. We're then told to have a seat & they'd get to us shortly. Again, we knew that meant about a 30 - 45min. wait, which was fine.
As we chat it up, time goes by & before ya know it we've been waiting closer to an hour. 2 customers are done & 1 lady walks in, then goes directly to the chair. We're told she had an appointment, ok fine. A few more minutes pass & as my friend gets up to see what's going on, she's asked to sit in the pedi chair.
At this point we're thinking ok, now things will get moving & the 2 of us will be next. NOPE! As the 2 of us wait, not 1 but 3 other ladies walk-in & of course they have "appointments". Really? Really? WTF EVER!!
We've now been here for like almost 2hrs & I'm just outdone. Not 1 time were we thanked for being patient, told of upcoming appointments, given a true wait time...NOTHING. I'm not one to cause a scene, so I decide I'll let them wrap up my friend's pedi & I'll spend my money elsewhere.
The icing on the cake is what happened next. While the 2 of us are up front, my friend calls me from her pedi chair asking WTH was goin on. As I tell her the plans to roll out when she's done, she interupts & starts to get up from the chair. Apparently the entire time sitting in the chair, close to 1hr, the lady had only removed her toe polish. That's all!!
My friend attempts to be nice & pay for the little service she did receive. Most folks would've just walked out. It's only then of course we're asked what's going on, where we're going, just another moment, blah blah blah. B to tha dayum S!! Don't worry about it now. Even the customer sitting next to my friend commented on the horrible service.
I'd been here before & while it's never just been the 5 star treatment, they would at least tell you to come back later or hey, you're gonna be waiting all day if ya didn't make an appointment. It's as if we weren't even sitting there.
I know I'm not their weekly $200 customer, their cash cow. I know my lil $$$ is prob nothing compared to what they rake in, but I'll be dayumed if I spend my hard earned $$ at places that could give a rat's azz about me patronizing their business. read more