Honestly, I'm somewhere between a 2-star and 3-star rating for The Nail Spot & Spa. This was my…read morefirst visit. I was looking for a salon closer to home than the one I normally use. I arrived on a Monday around 11:45 a.m., and the salon was very quiet. I was greeted by a friendly gentleman who answered my question about the price of a shellac pedicure ($53), and I was taken back for my service right away. The nail technician was a young man. He didn't really greet me or introduce himself, he simply began the service. He seemed kind, so it wasn't a major issue, but it didn't feel especially welcoming. I chose the basic shellac pedicure, and one thing I found odd was that he never offered to turn on the massage chair. I didn't think to do it myself, but it's something I've come to expect during a pedicure. He asked if I wanted my toenails trimmed, and I said yes. Unfortunately, he cut my right big toenail much shorter than I wanted, and it ended up slightly crooked. The entire pedicure also felt extremely rushed. Even with me changing my polish color after he painted the first nail because I didn't like it, the service was over very quickly. He was gracious about letting me choose another color, which I appreciated. My biggest disappointment was the overall quality of the polish application. It's hard to explain, but his technique was very different from what I'm used to, and I just wasn't happy with the finished result. When I went to pay, the gentleman at the front asked how everything was. I mentioned that I wasn't pleased because my toenail had been cut too short and a little crooked. He looked at it briefly, said something to the technician in another language, and then immediately changed the subject by pointing to my fingernails and saying, "Next time come back, we can do a refill. Time for a refill." That response surprised me because my concern about the pedicure was never really acknowledged or addressed. I simply smiled, paid, and left. I stood there thinking, "Sir, I won't be coming back". Overall, everyone I interacted with was polite and friendly, which is why I'm torn between giving two or three stars. However, the rushed service, the uneven toenail cut, the polish application, and the way my concern was handled left me disappointed. Unfortunately, I don't think I'll be returning.
