I had not ordered from them in a couple of years. I decided to try them again and explained too much oil was used in the past. They adjusted the recipe and found it was worthy enough to try again. I did, but forgot to request "light oil." No problem, the young man who took the order reminded me. That's service! read more

We've been ordering for years and have always received excellent service and accuracy. We like to vary menu item from order to order and all has been good. Don't understand only 3 star rating. read more

after working a 12 hour day and just wanting something hot and reliable in taste for myself and my toddler, I came here for a quick order, when I came in to get my order I asked if there were hot sauce packets, she points to the right but doesn't speak. i ask where she is pointing and she makes a face like she is annoyed by a simple question and says keeps going it's in the corner, Im tired and annoyed. just open your mouth and answer the darn questio with words or at least get a sign that isn't faded and large enough to read or put all condiments in one place. instead of customer service there wasn't basic respect, i don't care if the food if good enough. service is not. The only thing folk have going is respect of their name and they go out of the way to be rude. ewww. read more

The worst ever. I asked for a delivery for 7:15 and they brought it at 4:00. I called and they said I'm sorry they didn't look at the time. Now I won't be able to eat it because it will all be wilted. Nothing they can do except I'm sorry. Unbelievable. Will never order from them again. read more

The food was really good. It was fast and it was hot when we bought it home. You get alot of food for your money

I just retired from United Oxygen and we order from you all the time. Best experience ever. I appreciate all your employees. #1 place to order from. read more

Food is always hot, order is accurate, and it tastes good too. I've picked up from them multiple times and never had any issues. Go Bills!

I'm surprised this place only gets 3 stars. I've really liked most dishes from New Fong. Egg Foo Yung is a favorite. Yes, a bit heavy on the oil, but definitely tasty. read more

The steamed dumplings and egg drop soup were as I expected. I liked both. Unfortunately, the bourbon chicken was dry. The staff had the personality of a cinder block. Walking in, it looked like your typical Chinese takeout joint, which is to say, like a small warehouse stacked with random junk. read more

Ordered Chinese here. Friendly staff. Food portions were good. Food was delicious. They have ordering online or by phone. read more

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This place Rocks every time, portions are huge food is delivered within 15 minutes always and it's amazing and hot. You will not be disappointed by this Restaurant! read more

Excellent food and service. Very reasonable pricing. I use both pick-up and delivery.

food is decent but they charge everybody (whether paying cash or card) like $1.50 "service fee" to cover overhead, which is the cost of doing business and comes out of profits!!! they get at least 100 customers per day so the service fee is $150 per day/ $4500 month! plus you get no fortune cookies and only get forks/spoons/napkins if you ask! they should just bump prices up 10% rather than have a tacky service fee!!! smh!!! UPDATE 12/20/24..... I went tonight for dinner and I forgot to mention... when you order online then go in to pay, they ALWAYS charge .01 higher, so if the bill is $20.27.... They will tell you $20.28!!! Just shady $hit so watch out!!! Sometimes they will also take forever to give you your change back and several times I've seen people just tell them to keep it and that is likely what they are up to! read more

I've eaten at New Fong for years... never had a bad meal. Food is good and price is fair. read more

Great food. We order food there couple time. The only thing i don't like the food too much oil. read more

Ordered for the first time tonight! Food came in record time, hot, just as I ordered it and fantastic. We have tried others in the area and were very disappointed, so very pleased. Right down to the delivery person. Very polite! Thank you tons!!! read more

Happened to be in the area and stopped in for lunch. Not the best Chinese food I ever had, but not the worst either. Serviceable.

They are so cheap you don't get fortune cookies. I've never had Chinese anywhere that didn't give you fortune cookies.

This place is the worst! I would not even give this place 1 star based on the fact that after eating food from here I am having major stomach issues now and I have never had a problem with Chinese food before. We ordered three combination dinners; the chicken & cashew had maybe three tiny pieces of chicken in it, the sesame chicken was just okay, and the beef and broccoli had an unusual sauce. I had told them I like a lot of soy sauce and do not want any duck sauce. When I got my delivery they gave me 3 soy sauce packets, that would be 1 soy sauce packet per meal ordered. I will never get food from here again. read more

If I could give them a zero i would. Rude service. Everytime I try to get food from there it's an issue, this time there's hair in the food and they wanted to blame and say it's my hair. They don't wear any type if hair net or something to protect the food. Just utterly disgusting. read more

This place is a great place to pick up fast and quick Chinese food. I have never been a fan of Chinese food that is cooked with lots of sauce and too salty for my liking. This place is great in that the food is flavorful, hot and the sauce is the right amount. While I was waiting, there was quite a lot of orders and deliveries happening and my order still was done in less than 10 minutes, great and efficient service. read more

New Fong Kitchen - Moo gai pan with pork fried rice - Chinese Near Me - Rochester, New York

We ordered delivery veg dumplings were good, stuffed with cabbage, carrot etc. The beef and broccoli was ok, the fried rice had a nice amount of pork and veg. I was really looking forward to the garlic eggplant, hoping for fresh sauteed soft little buggers and was disappointed by the dry, fried spongy cubes we got. The hot and sour soup was neither, sadly.... read more

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Food is always ready in 15 minutes! Always caters to my order...Sometimes can get extremely busy and mistake the order but if you call they will fix it... read more

Entire experience was not good... I got their flyer in my mail box... So I called to order... The employee on the other end spoke english but with an accent so I knew I had to speak slowly and spell everything for him... Lots of background noise, and I continued to spell my street name letter by letter and their employee continued to fuck up the spelling of the street... And then I'd say Avenue and he'd reply by asking me; Drive ?... NO FUCKING AVENUE, not DRIVE !!! I could feel that employee was becoming frustrated with his shitty english and all the background cooking/kitchen noise wasn't helping at all !!! So #1 suggestion; as a restaurant sign up with Eat24, which is part of Yelp, which will eliminate me talking to you and you not understanding my street name, this way I type my address into the Eat24 and you drive. Then, they told me it would take for my small order to be here in 40 minutes... It took over 2 hours... Horse shit ! Then the employee continuously called me back, yelling into the phone over all the kitchen noise that their navigation couldn't find my address... To which I told them at the beginning; that it's a new community and I spelled my street name numerous times, AND I gave directions turn by turn... Anyway... Food sucked, nothing impressive, tasted like Chinese buffet food... Expensive seafood soup was like gel, even a metal spoon wouldn't sink (I'll post a picture of the none sinking spoon) ! Food was disgusting! And to go back to the beginning... This restaurant dropped off their menu in my new mail box, and then couldn't find my address... Then maybe you shouldn't be dropping off promotional flyers at locations that you can't find your way back to. read more

New Fong Kitchen - The liquid was so thick, it looked like spit or hair gel or snot/mucus... Even a heavy metal spoon wouldn't sink through the top layer. - Chinese Near Me - Rochester, New York

Jez. I hate giving poor reviews but I have to be honest when something awesome blows me away and when something is exceptionally bad. Now let me say for 10 years I have been saying New Fong is the best Chinese in Greece. It has always been consistently good. It has always been a little above the standard Chinese takeout found everywhere around rochester. I also understand every restaurant has an off night. Unfortunately New Fong has had a few in a row. It seems like everybrestaurant goes through a process where they start out caring about quality and eventually run into the run of the mill, just get the food out, let's save some money process. NEW Fong has hit this wall. I just wanted a quick couple of standards: chicken chow Mein and another visit cashew chicken. This review has gone on long enough where I will get to the point: inedible. I used to work in restaurants so I tend to give alot of leeway. But the chicken in both dishes, at separate times was awful if not bad. I was nervous I may feel sick those nights and end up at the hospital. A quick description is the chicken had the consistency of little mushy flour dumplings. And that's what I thought it was at first. Anybody that has cooked Chinese at home knows its usually corn starch that thickens the sauce. I figured they didn't mix in the cornstarch enough. Then I realized it was the chicken. I was disgusted... And the sauce on the cashew chicken was old. It was super sticky, like the skin on top of old gravy. So disappointed. Eventually many restaurants run their course. New Fong has hit that wall. So sad. Good thing I prefer thai and viet now. read more

I found a small staple in my chines food. I was eating it and felt something to crunchy. Took it out of my mouth it was a staple.I said what in the hell is that doing in my chines food. I called them talked to the manager &. Said I will not order from this chines place again & told him why. He did not even offered a refund I even saved the staple to bring in but don't drive. He would have never gave me a refund even if I showed him the staple. It look like it came from a wire bush. Never again. Today you have to watch where you go to eat & watch what you & Family put in your mouths. Especially your children. What else I got? that is it. Just watch what food you put in your mouth.. That never happened before at that restaurant Fong Kitchen so I was very surprised. It's supposed to be a good place to eat. Not for me any more read more

American-Chinese takeout food, but a cut above the rest. Little things stand out. Like the quality of barbecued pork, which appears in their fried rice and egg rolls. It's fresh, flavorful pork that you see them cooking in the little oven behind the front desk. They could easily ship this in pre-cooked, but they prepare it fresh. Another is their vegetable chow mein. This is a humble, simple dish that takeouts often under-season or stuff with baby corn and cabbage. But at New Fong, it is simply delicious. Perfect comfort food. Every time we've ordered, over more than fifteen years, food has been fresh and flavorful. Honestly, I think it just comes down to their success. There's always 6 to 8 workers in kitchen, front desk, delivery, etc. The line of people always waiting for orders at the cash register testify to Fong's success. read more

The food portions are huge and they are in a convenient location. The chicken is good and so is the rice. It's hard to mess up! It's affordable, and the lunch specials are priced very fairly. I have no issues with New Fong, except I do not like their Lo Mein, just don't! You won't regret ordering from here, but I do like Chef King more. read more

After ordering 2 items and 2 cans of soda, to be delivered, the driver arrived withouts the cans. So, of course, I called the restaurant to let the know. Initially, the young lady on the phone tried to convince me that I had not been charged for the soda. However, the receipt clearly showed I had been charged. I was quoted a price which included the sodas. And, ultimately, I did pay for the sodas. In the amount of time it took for the young lady on the phone to figure out what happened, I had nearly finished eating the food which did manage to arrive. At this point one might think a simple solution would be to deliver the 2 sodas. But no, I was told the delivery drivers "all left" and instead they would annotate my account reflecting that I should receive two "free" sodas on my next order (odd that the drivers would have "all left" since the restaurant wasn't scheduled to close for another 3 hours). With the vast number of completion in the area, I will gladly be giving one of them my money instead of calling this restaurant back in the hopes of receiving two "free" sodas (that I already paid for). read more

Best Chinese take-out in Rochester! I always pick up my food and no matter how much or what I order, I'm always told... "It'll be ready in 10 mins". read more

New Fong Kitchen - Typical night - Chinese Near Me - Rochester, New York

Best Chinese take out in Rochester. Prices are very affordable with $5 lunch specials that come either a soup or egg roll. Food is always hot and quick. read more

New Fong Kitchen - Sweet and Sour Chicken with Egg Drop Soup - Chinese Near Me - Rochester, New York

The food here is usually good. I certainly appreciate that their General Tso's chicken is actually spicy. Not many places in the city get this right. read more

This is probably my favorite place to get Chinese food in Greece (or any other town in Rochester) I have tried other places and nothing comes close. Sometimes it is hit or miss, but ultimately we order. Typically once a week if not every other week. Same thing each time. read more

Always great quality food, reasonable prices with fast delivery. I love the General Tso chicken and the Crab Rangoon

food is good and service is fine however the prices have gotten totally out of hand! this is no longer an easy cheap meal. the food is good but not for the current prices. read more

This place used to be my favorite Chinese take out place. Until the past couple of times, they have basically given me not much for the money. I ordered a noodle dish which was supposed to have vegetables in it. The vegetables were very sparse. They hardly put anything in there as far as vegetables go. It was mainly spaghetti and sparse vegetables. And it hardly had any taste. The chicken dish was ok, but I wasn't impressed because first off it wasn't the dish I ordered. It was something else. And they didn't give me the full size rice to go with one of the dishes. They basically gave me a little tiny tiny box. Like what the heck. And they gave me a huge sizes when I didn't ask for a huge dish sizes. And for a long time now they've actually stopped giving the free fried noodles with the dishes that you order from there. And they hardly give you that many fortune cookies, like they used to. So unfortunately I will not be going back. That's a waste of money and frustration that I don't need. Honestly, I think communication is key and they really need to communicate better with their customers. Aka, the thick Asian accent and their inability to get things right and understanding English. Not happy with situations like this, here or anywhere. Extremely frustating? But anyways, for those who like the place, great keep on going. But for those of us who've had not good experiences from there in the last couple years, then don't go back. Plus the food gave us digestive troubles. Ugh. I just wish I knew of a place who really did a great job with all aspects of the Chinese take out thing. By New Fong, it was good when you were good. But now that your bad, I am sorry! Adios. read more

I am just an occasional visitor to town. But I have to say the Chinese food from New Fong was delicious. It will now be my new go-to place when I come to Greece. The vegetables and shrimp were yummy and perfectly cooked. And the place was so CLEAN. That's big for me. The portions were big and service was fast. read more

I think they are under new management and it's an improvement! The food was good before but it's great now! I got chicken and broccoli in garlic sauce and it was nice and spicy. The shrimp roll was very fresh and the boneless spare ribs were awesome with a nice slight char. In the past sometimes the food wouldn't be as fresh, not bad, but not fresh either. Tonight was a very different story!! read more

Make sure to double check your order when you pick up your food to make sure it is correct. I had a issue recently and when I called back the business was not very accommodating. I had to press the employee to remake the food as she would not not refund the cost to my credit card. She actually hung up on me. I am not sure I will bring more business from to your restaurant in the future. read more

Used to be my favorite Chinese Restaurant, but the last few times was so bad.. Not fresh, flavor not good. Don't know if the cooks have changed, but had to go somewhere else. read more