Ornel was quick to review the problem and schedule the work. He was detailed and went above and…read morebeyond helping reseal the bathtub and adjoining tiles.

Ornel installed our kitchen backsplash. He's really detail oriented and spent a lot of time to be…read moresure that everything was matching perfectly. End result is gorgeous. Thanks Ornel!!

We've been frequent visitors this past month in search for that tile that'd be great in our…read morebathroom. Tim engaged us on the floor of the shop one day with a great attitude and desire to help. He listened, came back with options for us and we're finally set to proceed. Thank you, Tim!

The manager was rude and obnoxious.I brought an item without a receipt and the manager decided to…read morekeep the item for himself and not to return it to me.Have you seen something like this in other stores where the manager confiscates products from a customer??Is it a zoo??

How wrong I was when I rated this business 5 stars a couple of months ago…read more It started all good with me placing order and waiting for installation. However it took more than 2 weeks between templating and installation of the counter. I was promised a few days initially. Secondly when counter was delivered team broke glass in my storm door. Glass is everywhere and I am keep trying to clean it up. It's been 2 weeks since they removed my door and I have no clue when it will be returned. Thirdly I ordered a kitchen sink from that place and SURPRISE! one week later I see rust on it I contacted the store and never heard back from them on when and how sink will be replaced. Customer service is terrible and team don't want to listen to anything or support clients if there are any problems Would not recommend that place to anyone

WOW!!! I live in a wonderful townhouse in Ashland, MA. BUT, built in the early 1980s had a…read more'limited' galley kitchen. Had done the DIY that I could, but could do no more. Connected with Holly, the AMAZING designer, we co-created a wonderful, contemporary - albeit still galley, kitchen. LOVE! Great construction team, great work. YES, patience required when doing a renovation, especially amidst pandemic 'fallout' supply-chain challenges. But TOTALLY WORTH IT!!!

After countless hours of researching on homeadvisor as well as local tile stores, I stumbled upon…read moreTile Source's showroom in Framingham. They had ample selection on site and I was able to find the materials I was seeking at a reasonable price. They informed me that they also provide tile install services and gave me a quote that was far less expensive than other providers I had engaged at the time. I decided to move forward with Tile Source based on their fair pricing and selection as well as looking at photos of completed projects. On top of this, Jackie quoted a one week timeframe to complete retiling of two full bathrooms. Jackie and her team completed the project yesterday. Communication throughout the project was great- responses to any questions I had were quick and Jackie kept me informed on each day's plan. Her team did an excellent job ensuring they left the worksite clean and tidy each day which was of paramount importance to us since we were living in the home during renovation. The project was done incredibly fast without sacrificing quality and came in on budget at the exact amount we agreed upon before starting. I'm looking forward to working with Tile Source and Gulf Coast Flooring (their in-house install company) for future projects and highly recommend them without hesitation.

They upload pictures of their work on their Facebook page... nice work. However... the work they…read moredid in my bathroom is HORRIBLE!!!!!!! The kitchen came out ok. When I tried to explain to them that the grout and tile work they did in my brand new bathroom looks awful and they needed to fix it... they argued with me and said that it was the "Wayland water" fault. UM..WHAT?! So they brought in "their" water and it still looks just as bad if not worse!!!!! Sorry if I do not have a "millionaire dollar" home but my money is still good enough for them to take. Still looking for a reliable tile company.

My project isn'tcompleted and the counters and vanity haven't been installed. This is a mid-way…read morereview. Christine is great; she spends a lot of time working out a quote. The prices for the plumbing fixtures are less expensive than Lowe's. John is easy to work with both John and Christine answer emails right away even when the store is closed. I'll give a second review after installation.

Terrible customer service. The company installed quartz countertops but the sealant started…read morecracking in couple of months. Talked to a manager John P., asked for a remedy. He did not return the call for 10 days, then finally when I reached him scheduled a technician to come and re-do the caulking. Waited for technician for 3 hours, then called John P. again who basically withdrew the promise to provide this small service under warranty. When I told him that it was inconsiderate to keep me waiting for 3 hours he simply ignored. Stay away - horrible company. How they are even still in business?

Dan and his whole team were great. There were a lot of permit complications with our basement…read morerenovation, but Dan handled it all and was fast, efficient, and proactive. Once the permits were squared the way, Dan's team worked lightning fast. Great work at a fair price, I'll be using them again on the next project.

Dan installed LVP in my home. He was great to work with from start to finish. He arrived soon after…read morediscussing the job. He was very courteous, trustworthy and helpful. His estimate was very good and the looks great too. He has a wide array of skills too, in fact I am about to call him for another job. Highly recommended!

Ryan is a rockstar! He repaired the cracked grout in my shower stall and bathtub in addition to…read morerepairing a chipped tile, missing sealant along a counter backsplash, and along a baseboard in another bathroom. He also did a great job explaining the critical junctions that should always have a good seal to reduce the risk of water damage from leaking showers and bathtubs. I plan to use Ryan in the future for any tile work and can easily recommend him.

Ryan did a great job retileing our bathroom. He has a down to earth no BS personality which my wife…read moreand I found to be very refeshing.....I highly recommend

They quickly scheduled an appointment to remove a piece of granite from the back of the stove…read more Professional and fast service.

Love them all, great people and great work ! Stop looking just go with them , thank me…read moreLater

Customer service was awful. We set up an appointment, and the girl working there told us to "just…read morelook around." Then when we needed her, she announced she was going to the bathroom and disappeared for 15 minutes. Came back and wasn't helpful or personable at all. We decided to go to a store in Waltham and got great customer service and all our needs met there.

The store has a great selection of samples to see and try and Christine and Patrick were super…read morehelpful and knowledgeable about the products and how to style. They helped me navigate all options and bring various pieces from different collections together to have a complete look. Great experience! Thank you!

Great experience working with Jaeder to remodel our downstairs bathroom. He was a responsive…read morecommunicator over phone and text, and his quote for the job was clear, transparent, with fair pricing. Moreover, he and his crew did great work (the tile work in particular was flawless), and he stayed on time and on budget. We'll definitely use Betterment again for all our home reno needs.

They have done a good job. Professional, efficient and knowledgeable! If there is any project…read moreneeded to be done, I will contact them directly!