Great experience working with Jaeder to remodel our downstairs bathroom. He was a responsive…read morecommunicator over phone and text, and his quote for the job was clear, transparent, with fair pricing. Moreover, he and his crew did great work (the tile work in particular was flawless), and he stayed on time and on budget. We'll definitely use Betterment again for all our home reno needs.

They have done a good job. Professional, efficient and knowledgeable! If there is any project…read moreneeded to be done, I will contact them directly!

We asked Eric to remodel our upstairs bathroom. He and his assistant were always on-time during the…read moreprocess; he always communicated well with us about the project; they did a thorough job and turned our old outdated bathroom into a clean, modern bath that our son says looks like the bathroom in a hotel. The cost was reasonable, and we really like the fact that Eric, the "boss," was always there in person. They did a professional job, and we'd recommend them to anyone!

This review is long over due! I had the pleasure of working with Eric at Sun Shore Construction,…read moreand I couldn't be more pleased with the results of our bathroom remodel. The team had exceptional professionalism, attention to detail, and craftsmanship. They listened to our vision for this small bathroom and they brought it to life with precision. The project was completed in 2 weeks, on time, and within budget. Eric was wonderful to work with. I'm reaching out to him and his team for all future construction needs. Thank you!

STAY AWAY If we could give zero stars we would, Twenty Thousand Dollars and the floors installed…read moreare horrible- Owner could not care less, never even came out to inspect the final job or address the issues TOTAL LACK OF CUSTOMER CARE, ZERO ATTENTION ONCE SALE IS MADE AND CHECK DEPOSITED GO ANYWHERE ELSE!!! Now watch the owner as he plays the blame game and takes ZERO RESPONSIBLITY for a shoddy job!!! All caring employees left this place for a reason!

100% Disabled Veteran Warning: Marra Flooring & Their Supplier…read more I rarely leave reviews, but after a year-long nightmare and $60,000+ down the drain, I feel an obligation to warn others. From the very beginning, I told Marra that the one thing that mattered was a floor that wouldn't creak, splinter, or trigger me -- something that has bothered me since my deployment. A year later, I'm stuck with the exact opposite. What happened: Safety hazards from day one: Boards chipped immediately and lifted early. My kids and I have gotten multiple slivers -- some up to ~2 inches -- lodged in our feet. Marra didn't seem to care. Worsening over time: Even replaced boards are lifting, creating elevation changes you can feel underfoot. Rob, the owner, told me directly it was the last time he was addressing the floor -- despite obvious issues that remain. Not normal wear-and-tear: Marra staff, installers, and even the manufacturer's inspector acknowledged this was abnormal and a bad situation for me. One inspector told me outright he wouldn't sell this product because of its known chipping issues. Installation & project management failures: Basic protocol ignored: The subcontractor installers (honest, professional guys) told me they disagreed with Marra and said the flooring wasn't acclimated properly in my home before installation. No real project oversight: The project manager asked the subcontractor how replacements were done -- he didn't even know himself, nor was he present half the time. Missed scope / measurement mess: They missed ~15 sq ft. Even Dylan admitted it was missed. Later, they rewrote history in email with "not in scope." I re-measured: we had more flooring left than the zero-waste minimum, proving the 15 sq ft should have been installed. Mismeasurement ripple: At one visit, even Glenn questioned why 33+ boxes were still on site (more in spare room), he was the one that mismeasured. Supplier red flags: According to the DOJ (press release, Mar. 25, 2025), Marra's supplier Evolutions Flooring and its owners settled an $8.1M case over falsifying import records and evading duties on Chinese flooring. The whistleblower (Urban Global LLC) that sued them was extremely helpful to me. They confirmed my suspicion: if a supplier will cut corners at import, it's not a stretch to think they'd cut corners elsewhere. They even connected me to the only U.S. lab that can properly test this wood (located down south). Promises not kept: Refunds: Dylan promised to reimburse me for my own product used during repairs. We used more of my product than the manufacturer provided. No refund to date. Verbal vs. written contradictions: In person, Marra (including Rob) staff called the issues "unacceptable." Rob said he would be fixing many spots he pointed out (spots that still exist today). In email, they walked it back. Lack of urgency: I had to push to get inspectors scheduled, then push for updates. When inspectors came, they didn't even check all damaged areas. Manufacturer tried to say it was my basement being too cold, Marra didn't push back on this to my knowledge. How I held up my end: I followed all manufacturer specs and even went above and beyond by installing a robust HVAC system exclusively to protect the flooring's environment. Do your homework before trusting them: BBB: Check their DBAs, complaint history, and ownership structure. Wayback Machine: See archived warranties/spec sheets and how their parent/child entities shift over time. This company shuffles names and info. Turning this mess into something good: I have ~1,000 sq ft of this flooring remaining. I do not recommend installing it, but I'll give it to a veteran or family in need who understands the risks. If I can't place it, I'll sell it and donate the proceeds so at least something positive comes from this. Final note to ownership: Rob wears a cross -- a symbol of integrity and accountability -- but never took ownership of this situation. I'll gladly send him a signed copy of Jocko Willink's Extreme Ownership. It's a lesson this company desperately needs.

We've been frequent visitors this past month in search for that tile that'd be great in our…read morebathroom. Tim engaged us on the floor of the shop one day with a great attitude and desire to help. He listened, came back with options for us and we're finally set to proceed. Thank you, Tim!

The manager was rude and obnoxious.I brought an item without a receipt and the manager decided to…read morekeep the item for himself and not to return it to me.Have you seen something like this in other stores where the manager confiscates products from a customer??Is it a zoo??

Ornel was quick to review the problem and schedule the work. He was detailed and went above and…read morebeyond helping reseal the bathtub and adjoining tiles.

Ornel installed our kitchen backsplash. He's really detail oriented and spent a lot of time to be…read moresure that everything was matching perfectly. End result is gorgeous. Thanks Ornel!!

I don't write reviews often but I felt I had to for NE Tile Installation. My husband and I just…read moremoved into our new home and the first project on the list was a new kitchen backsplash to fix what appeared to be a DIY job. I reached out to 4 installers (3 others recommended by tile shop) and Gabriel was the first to reply. Throughout the entire process he was quick to respond to my emails and very helpful. Gabriel's quote was also the most competitive of the 4! Gabriel arrived on the day of installation and immediately realized the wall was not level and flush against counter. He applied a thin-set and was able to get his team out there the next day to complete the actual install. They were quick, professional and did a fantastic job! I look forward to working with NE tile installation for future projects.

We were in a pickle after our original kitchen backsplash tile installer had a schedule conflict &…read morewe needed a quick replacement. Luckily, Gabriel from New England Tile Installation responded to our quote request within minutes - and has been super responsive & professional all the way through. He & his team did a great job - tackling some issues unique to our slightly funky 1910 house. Quality work - excellent customer service. Highly recommended.

Stan comes in time. He professionally mounted my 65 inch TV and help to setup. Definitely hire him…read moreagain.

From the owner: - Quality Handyman Services - Furniture Assembly and…read moreInstallation - Drywall Installation and Repair - Ceramic Tile and Natural Stone Tile Installatio - IvInterior & Exterior Painting - Light Carpentry - TV Mounting - Picture Hanging - Grill Assembly - Gazebo Assembly - And Much More! - Affordable Prices!