We went to Bunky's on Friday night for happy hour. We had been there twice previously on Saturday…read morenight for the regular menu, but decided to check out their weekday-only happy hour menu and drink specials. We started to like this place, but after the third visit, now we are not so sure. First, the re-firb from the old Charley and Jakes was done really well. The interior is laid-out really nicely, with very comfortable tables, chairs and bar area. The tables are spaced appropriately and are not crowded together. Most of the seating areas have good visibilty to the many large TVs mounted on the walls and bar area. Everything looks very clean and well organized. Next, the menu is extensive and sure to please everyone. The quality of the food is good and the kitchen staff is very professional in their preparation and presentation of the food. I ordered the grilled catch of the day all three times (grouper, snapper and redfish) and they were all well seasoned and cooked, not dried-out, and the burre blanc sauce was an excellent complement to the fish and rice. Wife ordered the crab cakes (crab cake dinner, crab cake sandwich and crab cake salad), which she enjoyed, but thought the crab cakes were light for the price. Wife had the happy hour $6.00 cosmopolitan cocktail, which she thought was very good, and I had the in-house brewed Mark V IPA, which I thought was by far the worst IPA I ever had. It had no appreciable hops or malts, and tasted more like a Bud Light. And now for the worst part - the service! They hire all young ladies for the bartenders, wait staff and food runners, and they know how to make cocktails, take orders, serve food and process the check, but their customer service is generally very poor. As an example of this Friday night, we sat at the bar for at least 5 minutes before being greeting with a cold "What can I get you to drink?". We ordered our drinks and asked for a glass of ice water. The drink were finally delivered, but no ice water. We tried to flag down the bartenders for the water, and after another 10 minutes, finally received the water. We then ordered dinner and waited at least 30 minutes before the food was delivered. The food runner dumped the plates in front of us, and just turned around without asking if we needed anything. Of course, we didn't have silverware or napkins, so we had to flag down the bartenders, which again was a 5 minute exersize while our food was getting cold. My wife asked for extra dressing for her salad, which never came after ordering it with the meal and reminding the bartender after the meal was delivered. But was more striking was that all of the bar and food staff looked miserable throughout the night. I didn't see any of them smile or have any friendly exchange with the patrons. Pro-tip to the management - you need to coach your employees on customer service ediquette, such as using a warm greeting like "Good evening, welcome to Bunky's, can I get you a cocktail or something else to drink?". And pay attention to the details, like water, silverware, extras, etc. If they are all really that miserable working there, then you need to find some new employees who would be happy there. Although the place is very nice inside, the prices are high for the quality and the service is disappointing, so we probably won't be back.