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New Castle Management Group

4.1 (13 reviews)
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Services - New Castle Management Group

Property management

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Review Highlights - New Castle Management Group

“Mike is a stand up dude and professional as can be.”

Mentioned in 3 reviews

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Hollywood Park Residences

Hollywood Park Residences

(19 reviews)

The staff here are second to none! Everyone is so kind, helpful and considered! Very quiet…read moreresidence overall!! Everything is very well kept/cleaned daily!

Our experience at Hollywood Park Residences has been outstanding from the beginning till now. We…read moremoved in three weeks ago, and the entire process was seamless. A special thanks to Adryanna, our leasing manager, as well as Aiden and Karen, who were incredibly helpful every step of the way. They were professional, kind, and genuinely caring throughout the entire leasing process, making sure everything was taken care of before and after our move. Their exceptional customer service made us feel welcomed from day one. Living here has exceeded our expectations. Every day feels like we're staying at a luxury resort. The property is always spotless, smells fresh and clean, and the amenities are truly exceptional. Everything is modern, beautifully maintained, and the gym is consistently clean and well-equipped. The entire staff, including the security guards, is warm, welcoming, and friendly. It's clear they truly care about the residents and take pride in creating a wonderful community. We've also been impressed by the maintenance team. I submitted a few maintenance requests, and they responded the very same day. They were efficient, respectful, and resolved everything quickly with a positive attitude. My family and I couldn't have chosen a better place to call home. We love the sense of security, the beautiful environment, and the outstanding level of service we receive every day. We are incredibly grateful to Adryana, Aiden, Karen, and the entire Hollywood Park Residences team for making this such a wonderful place to live. We highly recommend this community to anyone looking for a beautiful home with exceptional management and customer service. With Gratitude, Adele Yoder

Playa Marina - Living Room

Playa Marina

(16 reviews)

Playa Vista

My husband and I are very happy here and we plan on staying a while! The building is very well…read moremaintained and is always making improvements, without impeding on our space. The laundry facilities have been improved this past year, all units have been or will be renovated this year. Anytime you have a work request for an issue it is handled almost immediately without causing your own schedule to be disrupted. Dog and cat friendly!! All my neighbors dogs are super nice to ours. Joyce is the best building manager we have had as renters, having lived in 3 states over 8 years and 8 moves, I am thankful to stay here. The area is very walkable, especially now with the Runway at Playa Vista just down the street! The traffic is not a big deal, we live in LA people!

I really wanted to like this place due to the location and the price but unfortunately I just moved…read morein and I'm finding it hard to like living here. The ceiling is paper thin. You can hear everything, conversations, the upstairs neighbors walking, music, and other things. I'm lucky enough to have kind neighbors. I wish the landlords would invest a little more on properly sound proofing the walls, especially because it's close to a very busy street. The laundry room is super small. Only has 4 washers and 3 dryers. Also the app for the laundry is constantly charging people twice and getting a refund is hard. My bathtub was clogged with so much hair. I took delivery of pulling the hair out myself since I needed to fix the issue quickly. Also a lot of paint specks on the floor from what seems to be a quick paint job. The owners of this apartments did nothing to make sure the place was in top shape before someone moved in. This has been so disappointing because again I looked at other reviews and thought this was a good find. If you plan to rent here, try being on the second floor and please buy rugs for at least the bedroom out of courtesy for the down stairs neighbors since I don't think the landlords plan to invest in better insulation for the ceilings. The only thing redeeming this place are the neighbors who are so kind and the maintenance people are so efficient, helpful, and sweet. Hope this review has been helpful.

Eastway - Price before the gauging

Eastway

(15 reviews)

Westchester

"Wow this looks like a hotel" as I have previously brought my family and friends here…read more And I agree! The modern design puts other outdated places to shame, as it had only opened in 2019 for rentals. The location is conveniently located near 2 grocery stores and a handful of restaurants. Plus they are building a new Target across the street! Pre-COVID the common room with a billiard table, gym, and rooftop lounge were great additions. Management would host a party with free food and drinks once a month. During COVID, they amped up their cleaning and I would hear them literally everyday vacuuming outside my door. There are amazon lockers on the first floor garage that make it easy for you to grab your packages without being worried that a neighbor may take it. Electric car? Not a problem, they started installing charging stations underground so if you have an EV, this place can accommodate. Management is super friendly and replies quickly to emails. When we moved out, they refunded our entire deposit plus pet as we cleaned it so well which is unheard of!

Bro, these apts have the worst windows. Be careful about moving into their units without checking…read morethe decibels inside the rooms. You'll think your bed is in the parking lot when the cars start playing music and the neighbors start speaking on their balconies. Oh, the no smoking policy is just a front. Many of the residents smoke and be ready get a whiff of smoke each time you open your window. Jet fuel and cigarette smoke --- death wish.

The Roy - The ROY Luxury Apartment Homes

The Roy

(29 reviews)

Palms

I have been living at the Roy for 9 months and I must say it is a great place to live. Lovely city…read moreviews, high ceilings, and a washer / dryer inside the unit. In addition to this, the management team is fantastic. The team is led by Quasandra (who does so much with so few people). She is hard working and responds to every concern in a timely manner. Quasandra is professional yet friendly, accessible yet efficient. She makes me feel comfortable living here because I know any situation that may arise she will handle it. It is clear that Quasandra really cares and takes pride in providing Roy tenants with whatever help they need. I plan on Renewing my lease. Janelle W.

My family rented at The Roy in Culver City so my parents could be close to UCLA for my father's…read moremedical care. The apartment and amenities were nice, but the management experience overshadowed everything else. Gabriella was friendly and helpful. However, any question about our lease or payments was redirected to Joel, and getting a response from him was extremely difficult. He rarely answered emails or texts, and his explanation was that he manages many other properties. That shouldn't come at the expense of tenants. The worst of it was our security deposit. We moved out on August 14. California law requires the deposit, along with an itemized statement of any deductions, to be returned within 21 days. I had to reach out repeatedly just to get a reply. We were charged $250 for cleaning, and when I asked for an itemized breakdown, I was told only that $250 "isn't unreasonable." We never received an itemized statement of the exact breakdown of the cleaning. Once I cited the California rental code, Joel said the check had been mailed on August 21. The check my mother received, which had the same check number as the screenshot he sent, was dated September 9, past the 21-day deadline. Dealing with this was especially hard because my father had passed away, and my mother was left to handle it. Maintenance was also a problem. We submitted multiple requests about a leaking AC unit in our bathroom. We were told it was fixed, but it kept leaking brown water for our entire stay. The walls and floors are also very thin. Our downstairs neighbor would bang on the ceiling just because we were walking around normally. If you're considering The Roy, be aware that the building looks great, but communication and accountability from management were severely lacking in our experience.

New Castle Management Group - propertymgmt - Updated November 2026

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