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    New 2 U

    3.7 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    American Furniture Warehouse - Living room Furniture

    American Furniture Warehouse

    (1.1k reviews)

    $$

    We ordered a coffee table from them that had to be special ordered. We've had it less than two…read moremonths and noticed that the molding on the side of it was peeling away, so we attempted to file a warranty claim. First of all, you can only make claims via a web form, which we did, and included a picture of the issue. They stated they take up to 48 hours to reply, and they pretty much did that to the minute. They basically accused us of physically damaging it, mind you that was off a single picture we sent, and then informed us we would have to pay for the repair. Didn't offer to send anybody to check it out, or even offered to allow us to take her to the store for an assessment, they basically just tried to put the blame on us, when we did nothing to cause the damage. I've used other stores such as Bob's discount furniture, and when we had a warranty issue, they sent someone to our house, to not only verify the issue, but also make the repair. I could've purchased this table elsewhere, and based on this, I will in the future because they refused to stand behind the products they sell.

    Bought a couch from them and they said i have 5 days to let them know id anythings wrong so they…read morecould fix it, they dropped the couch off and and it was assembled incorrectly. I emailed the store directly, emailed the business email, called the store, called the support number, and no reply/straight to voicemail everytime. My couch is still assembled inccorectly. EDIT: ( A REPLY TO THEIR COMMENT ) i did open a case, i did use the exact contact info you replied with, and i never recieved any email back. Dont act like you're some helpful company if you aren't going to help, its outrageous how friendly you guys act to make the customer seem like the bad guy. You sell furniture and once its sold you don't care, and your other reviews reflect that.

    Mega Furniture Gilbert

    Mega Furniture Gilbert

    (14 reviews)

    Mega Furniture offers a lot of similar style furniture pieces that you can find cheaper and of…read moresimilar quality elsewhere, but they do offer some more unique pieces as well. The store itself has an odd and musty smell. My partner and I also saw a lot of stains on the carpet, and it overall left a very unclean impression of the store. Not only that, I have discovered 3 bug bites in a row on my arm, which may indicate they have bed bugs living in their show furniture. I'm hoping it's not bed bugs and that they did not hitch a ride home with me :( We were helped immediately as soon as we walked in because we were the only customers there on a weekend. What a huge contrast to how busy it was at the furniture store we stopped by before this one! We were told some helpful things, but after we were promised to be left alone to look around, we were approached a few more times again. It felt rather awkward. Overall, it's really hard for me to recommend Mega Furniture to anyone unless you have a very specific style you're looking for because they do have some furniture pieces that are not what's currently trending. I can at least respect a store that isn't afraid to carry more niche styles.

    Maybe if I report on a regular basis mega furniture in Gilbert will respond to the inadequate couch…read morethat was sold to me with inadequate materials that caught on fire that I had to call the fire department to come put out. They still have not responded at all and took no responsibility even after I told them that I would pay a portion.. but who sells furniture that you cannot put a heating pad on without it bursting into flames. The heating pad did not catch on fire it was the cushions on the couch. Maybe I can get some report from them if I keep posting on Yelp since I have a notice from the Gilbert fire department that the materials were inadequate. Mega furniture this is Janice Myles if you do not remember who I am a 71yr old senior citizen whom you have traumatized me with this incident that happened with the purchase from your store. Hopefully you will respond to this before I call 3 on your side News Station. If anyone out there that has had a Fire in their home you know how traumatized I am- Now taking Medication God Bless I hope God puts it in your heart to make it right.

    At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

    At Home

    (58 reviews)

    $$

    I love shopping at At Home. I always find something during my favorite season (Halloween). I…read moreespecially love the layout of the store and how well organized it is. From the time you enter you're flooded with beautiful decor all around you. Right now there are Fall and Christmas decor around every corner. The slight negative is how damaged decor items were or inoperable decor on the tables for sale. I think those items should have been moved, highly discounted, or flagged somehow. The positives are customer service from the cashiers and one person in particular who I flagged on the floor to help me get an item that was too far to reach on the table.

    I ordered an umbrella and stand from them. They said they would deliver but only delivered the…read morestand and then texted me that the umbrella was not available. I called the number on the order and they basically they would cancel the order so I saId OK. About an hour later the stand arrived via Uber. I told them to take it back and they said they could not and they had to leave it here. I called the number again and they said I would have to bring it back personally or order something to go with it. I tried to order a few things and they kept saying out of stock and also would have charged me another delivery charge. The person on the phone said I had to order on line or go in the store as they could not help. I was upset and they told me that kept telling me I had to stop my attitude.

    New 2 U - thrift_stores - Updated May 2026

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