We had a great experience at Heritage Hat Company, and a lot of that is thanks to Rich, the owner…read more We came in looking for something very specific: a medium-brim, Gus-style black hat, in a particular size. Andrew that turned out to be harder to find around town than expected. Several other shops simply didn't carry Gus crowns at all. At Heritage, not only were there multiple Gus-style options, but they were available in the size we needed, which made the difference immediately. Rich took the time to understand exactly what we were looking for, walked us through the options without any pressure, and clearly knows his craft inside and out. The depth of inventory and his experience really show. If you're serious about hats -- especially if you're looking for a specific crown shape or fit -- this is a place worth visiting. The selection and knowledgeable, straightforward service set it apart.

I made the drive out to Heritage Hats specifically to look at the Stetson 6X Open Road, which was…read morelisted on their website for $219.95. When I arrived, the in‑store price was $330. When I asked about the difference, I was told that prices have been going up and are expected to rise again in January. He told me he was waiting to update his website then. That meant the price advertised online wasn't honored, even though it's what brought me into the store in the first place. I ended up driving about 30 minutes each way only to find out the actual price was more than $100 higher than what they publicly posted. I left disappointed and won't be returning. At the very least, the website should reflect current pricing, so customers don't waste their time.

I was in town for a bachelorette party with a group of 5 girls and one of THE things to do in…read moreScottsdale is Rancher's Hat Bar. I made a reservation via email which was super easy to set up. The staff were so friendly, explained everything to us, and also gave us helpful styling inspiration. There were so many options of hats, trims, charms, etc. that it was such a fun time for the group. I ended up getting a 100% wool hat with a couple of add-ons. At the end of appointment, they even gifted the bride a little goodie bag. It was definitely an experience to remember. Thank you so much, Rancher Hat Bar!

Do you want a custom rancher or cowboy hat? Ever wonder where all of those impeccably decorated…read morehats people wear at festivals and wineries come from? Well, some of them may come from a place like Rancher Hat Bar. I'm going to break down the experience because I came in as a complete newbie and had NO idea where to start and it really wasn't clear when I went in there. (More on that later. ) Start at the big wall of hats. They have a pretty good selection of hats ranging from least expensive (at least when I was there) closer to the big window and street) to more expensive (located deeper in the store.) There are a range of colors and slight variations in style. The cheaper ones started around $65 I believe and went up to $90. The next tier started at about $120 (which is one of the ones I went with) and those two tiers were adjustable hats. As you made it to the pricier ones they got to fitted sizes. Once you have chosen the style and the color you want, you let the staff know and they will go grab a fresh hat for you from the back. Then it's time to start looking for your embellishments. Do you want a ribbon, or a charm, or feathers or flowers? Do you want a brand on the hat? You can customize in so many ways. Layering ribbons and chains and flowers, etc. Once you have gathered what you want and have a general idea of how you want it laid out, the staff will get it all tied on and tacked in. Ta-da a custom creation! It can be fun and I did get a hat. When we arrived it was a little busy maybe 2-3 other folks in front of us, and no one had appointments. We were there for a pretty long time and while we were there it calmed down quite a bit. At one point our group of 5 were the only guests in the store. I'm going to be frank, the ladies who were working there couldn't have cared less that we were there. Answering questions about the hats, the process and assisting with the tips for designing the hats was really the last thing they wanted to be doing. I get it, it's the same thing for them everyday, but the Hat Bar is special because it's an experience. It's more of a service than just retail. They just didn't give a and it showed. And as a special experience that I would recommend to others, that's where it falls short. It would have been fun to have a more guided experience. To be offered beverages like when you go into Tecovas. I would have liked to see more display hats for inspiration or maybe photos if physical hats would be too much inventory. So many ways to make it special that sadly don't happen.

A Truly Demeaning Experience - Never Again…read more Twice now, I've had the unfortunate experience of dealing with an unbelievably condescending manager at this location. His attitude is smug, dismissive, and frankly, unprofessional. The first incident occurred when I requested embroidery using a term associated with a military branch. Knowing trademark laws can be tricky, I did my due diligence beforehand--checking a .gov website and bringing the official guidelines on military trademark use with me. Despite this, the manager immediately and sternly declared, "Absolutely not. That's a violation of trademark and against the law." When I calmly asked him to review the government webpage with me, he flat-out refused. Instead of having a professional discussion, he chose to double down on his stance, making the situation unnecessarily tense. For 20 minutes, I remained patient and professional (as a parent of three, I know how to de-escalate situations), while he continued to dismiss me. Only after finally glancing at a single sentence on the webpage did he begrudgingly say, "Fine, I'll do it." No apology, no acknowledgment--just resistance for the sake of it. I had nearly forgotten about that frustrating ordeal until today when I returned to get a simple name--"Anderson"--embroidered on a hat. Immediately, the same manager shut me down: "No, that's illegal. Unless it's your name, and you'll need to show me your ID." That's when I recognized him. I took a deep breath and asked, "So, you don't embroider nicknames?" His smug response? "That's not your nickname?" At that point, I was done. I tossed the hat on the desk and said, "Oh man, I remember you. I'm out." As I walked out, he sneered, "Way to act like a child." Unbelievable. I will never return--not to this location, not to any LIDS store. If this is the level of customer service they allow, they've permanently lost my business.

That man Allen in there is so incredibly friendly and helpful. I fuck with this Lids big time.read more

What a vibe this place is! A friend and I had gone to one of the museums close by and were looking…read moreto kill some time when I found this place on Yelp. Their products are gorgeous and there's something for everyone. The woman working the boutique was extremely helpful and kind. The cons: The one star that I couldn't give was lack of price range for the products. I understand that the product lines were upscale with higher price points, however, there should be a few other options for some of us on tighter budgets but willing to spend...

Wandered into this place just to kill some time after getting breakfast nearby. My wife and I…read morewalked out $350 poorer. This place is awesome. They have really cool and unique items and clothing for both men and women. The lady working there was very friendly and very knowledgeable on every item in the store. If you're looking for a unique gift or some unique clothing brands, definitely stop by here.

Absolutely love this hat bar. I went to another one hat bar I will not name and liked my hat but…read morethey burned in my initials wrong. I love all the colors they have here, I got a beautiful burgundy hat and the workers styled it perfectly to me. I can't not wait to wear it around town. The owner was here and she was friendly and inscribed my name delicately. I absolutely love it. The hat was a bit more pricer than the other place, but this is my new favorite hat and well worth the money.

Absolutely unacceptable customer service. We arrived at 5:20 pm, a full 40 minutes before their…read moreclearly posted 6:00 pm closing time, and were turned away. The woman working told us they take their "last walk-in at 5:30 pm," then realized the time... and still offered no apology. This was our only night in Scottsdale and our last night in Arizona before flying home the next morning. I had literally just discovered this place earlier that day and was excited to stop in--only to be dismissed like we were an inconvenience rather than paying customers. Honestly, the experience gave major Pretty Woman vibes--being turned away in a way that felt judgmental and unwelcoming. If you don't want customers coming in during your posted business hours, then change your hours. Don't make people feel foolish for trying to support your business. We happily took our money elsewhere, Rancher Hat Bar , but this experience ensured we won't be back--and I wouldn't recommend it to anyone visiting Scottsdale.

I was searching for a nice hat for a friend and came across this Hat Club. I'm in TX. I'd been…read moresearching for a specific hat and this was the best price and exact style I wanted. After I had ordered it and paid for it, THEN I decided to look at the reviews SMH which had me second-guessing. Because of that, I was pleasantly surprised when the hat showed up quicker than it was supposed to and in excellent condition. Nicely packaged and brand new. Thank you Hat Club.

Customer Service is horrible…read more Ordered 3 hats through their buy 2 get 1 free deal... I know for a fact I ordered 3 different hats because it shows in my shopify. One of the hats sold out so they decided to send me a random hat... problem is this hat is the exact same hat as one of the other 2. It's also showing up in my email as 2 separate products and not 1 hat x2. Why the hell would I order 2 of the same hat? Customer service told me no exchanges, that's kind of crazy.

I'd like to apologize for not reviewing sooner!! This is a REAL hat store…read more This family-owned business has been a fixture in the valley for decades, and while I used two different hatmakers when I lived and worked in Colorado, they didn't come close to the expertise of this outfit. As a native to the valley, the damage from sun exposure began as an outside kid. As a young adult starting out as a horse professional, I wore what most people wore - a basball cap. In my 30's, the dermatologists began their annual battle to repair the damage, instructing me to 'stay out of the sun'. Yeah, right. After one session of extensive repair, Doc really chewed me out! I explained my work, to which he exclaimed, 'Then wear a real hat!' The baseball cap only shaded my eyes, not my face, nose, chin, ears, neck, chest... and the damage was requiring surgeons. Seriously. So began my quest to every western shop to try to make a hat work for me. I had no idea that the pain & headache was because the shape of my head IS NOT ROUND, like most people, yet every off the shelf hat is! To wear a hat snug enough to stay on while horseback, yet comfortable, seemed impossible. One day I was miserable with yet another 'round' hat I was forcing myself to wear when someone told me about a place that makes quality hats exactly to the shape of your head, allowing for even, comfortable pressure. No way! What? Don't even know what I did with those stupid round torturous hats. Might've run them over with the truck AND trailer! You can imagine the rest! That antique contraption they use to get the shape of your noggin is the game-changer! Over 30 years, Az-Tex has made probably 6 hats for me, worn morning to night outside working. They last forever, and my new hats were usually a style change I was looking for. They clean up like brand-new and are really an item one could pass down to kids or grandkids. Retired now, I go there for my golf hats! So, again, sorry I hadn't reviewed before now! Thank you, Az-Tex! Your expertise made my career so much easier!

The selection was good, but there is a huge mark up in price compared to when you buy directly from…read morethe manufacturer. I went in looking for a Stetson, which is $700 online, only to see them charge almost $900 for it!

Located inside Arizona Mills & only came inside as my Nephew wanted a hat. Well, I actually ended…read moreup getting one too. Just a few employees were working & was dishing out good customer service. Weekly new arrivals, fitted, adjustable, teams, brands, care kits, travel bags, display boxes anything & everything hat related you can find at the club. Prices were surprisingly low for regular & custom made hats. Although the name, there's no membership. Back to the two guys working..pretty cool dudes.

Update: I want to…read morethank the staff against first there is J. He's been the manager there for a very long time and is a really good guy. You could call him the hat God due to his knowledge on hats and setting up events for us locals. Ask him about how and when drops will be you won't be disappointed. Managers like this just do not come around often and he deserves the highest pay possible for all of retail management. Then you have Felix. This guy is a goat as well. Knows everything and anything about hats. It's inceredible the knowledge he has on everything and just his overall kindness and work ethic. Blake is an awesome cat as well. He has been there for me listening to story after story by me. He has dropped a lot of knowledge over the past year or so and gets me excited to come in too. So thank you Daniel is new and a cool dude. Love talking Dodger baseball with him and overall life. He gives great tips on apparel as well. He's really passionate about his job. Then there's Cat. She's always fun to chat with during events and has a great sense of humor too. I even forgot how long she's been doing it and she's been there through my best and worst times. Lastly there's Merari. She's new but very friendly as well and has a hard work ethic. Still came to work even after a car accident which is amazing. We need more workers like her in the field. Overall I will only shop here. The staff is amazing as you can see and WAY better than lids. The quality is perfect and you get that "barber shop" like treatment when visiting. You'll always great pristine care whether you buy in shop or a drop online. J thanks again for keeping this shop running like a fine well oiled machine -your 20 year customer

I forgot about this gem of a store. If you ever need a concert tee or any fun gadgets check this…read moreplace out. Way more options than Hot Topic that's for sure and the staff and service is very helpful.

Great selection of items. Teens will l9ve this place. They have something for everyoneread more

Another great small Black Owned Business!!!…read more Need a hat? Why not stop here for one! Not only do they sell hats for those Country/soul line dancing divas and demons but they also sell other products. (Respectfully) I purchased a perfume oil from here, months ago and have been looking for one similar which has been impossible to find. Upon entrance, the Owner and his girlfriend were nothing but friendly, professional and are awesome humans! What a lovely couple! The oils are honestly my favorite since the smells last all day long. I'm always receiving many compliments on my scent. Don't hate! When I share with others, of the scent I'm wearing and where it's from, they are shocked that the store is here and that they haven't gone. I definitely recommend you stopping over to shop and support all of these black owned businesses in this street. This store is a vibe especially during first Fridays of each month, as there's tons of other small businesses joining in on the funtivities. There's music, fun, vendors, food trucks and great vibes!! There's plenty of parking in the area! Btw ...the scent is called, "INVICTUS" (Smells so good!) Please tell them, that I sent you!

Purchase 2 hats from this hat shop and returned one of the hats and decided to replace it with a…read moremore expensive hat and upon returning the hat. I was charged a re stocking fee of $6.12 . I did not even look at the receipt until I returned home. So I returned the hat to the store. They claim that it was a system error but I was charged for their system error a re stocking fee of $6.12 That is price gauging!!!! Subtotal $146.20 Shipping $0.00 Restocking fee $6.12 Estimated taxes $13.31 Updated total $165.63 Already paid $133.54 Amount to pay $32.09 USD