Just found out recently that the company's employees work on commission, which isn't bad until they become salesmen. About a year ago, my mother's home AC/Heating Unit was acting up and we had a guy from Nevada Heating come in to tell us that we needed to replace everything and quoted her a ridiculous price. Since then, she has lived with a small unit AC for her room since she didn't want to pay the crazy price they offered. She also did not trust this company since they double charged her and put her on a monthly payment plan for something she never signed up for which made her not trust this company. This morning we had a different company come in where the employees work on salary and found out that Nevada Heating lied to her and that everything works well. Whoever the technician was that came in from Nevada Heating, shut everything off in the Attic and unplugged the system. My mother has been living in her home without AC or Heat this whole time to find out that everything was fine. She is from Japan and her English is OK so we've come to the conclusion that Nevada Heating was trying to take advantage of her. My advice: Look elsewhere, yall are scummy. read more

I had Nevada heating come out to look at my furnace. When the technician came over i wasn't home, but my wife was with our 2 yr old boys. Over the phone the technician seemed like he knew what he was doing so I was happy with the service provided. Unfortunately when I got home I noticed damage on the wall heading up my stair case, orange smudge was left behind. I then went down the hall way to my laundry room where the technician had been working in. I found more damage to my wall, you can tell something was rammed to the corner wall opposite of the laundry room. The technician had to bring in a ladder to access the addict to work on the furnace. The orange smudge on the wall and the size of the dent in the corner wall... it was pretty obvious the damages were caused by a ladder. I understand accidents happen so I decided to call Nevada heating and cooling and report the damages so it can be repaired. I was directed to this guy named Nick which i think is in charge of service. This dude was the most unprofessional asshole ever. Instead of calling me he left a voicemail and than avoided my calls. I had to keep calling till i finally got a hold of him. When i finally got to speak to him he called me a liar, and that they weren't going to do anything about the damages. The funny thing is when I finally got talk to him, if the situation would have been handled professionally I was going to purchase a new furnace from them and have them installed it. Thanks to Nick though, I will never do business with this company ever again and I will let everyone I know not to do business with them either. read more

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They're great at getting you sold on products and installation for the follow up is absolutely terrible. I guess when they install a new furnace, they have to pull a permit for the City of Reno, and have it inspected. Turns out, they need to make some corrections. Somehow, it's been my responsibility to try and get them to come out and make this VERY SIMPLE REPAIR. In addition, I've asked them to make a correction to my thermostat - as it was supposed to be one that I could control the heating/air on a timed schedule. I've called four times - my first call being in January - and have YET to receive a response from someone in their office. Added a second star because the installers and the salesperson we're great but eeesh. This is ridiculous. read more

Jacob Hahn was here and fixed my heater problem very fast, his diagnostic is at lightning speed, he knew the problem right away, accurate, took his time, professional, and highly competent. I am in customer service and I know a great one when I see one. Great asset to this company. I am glad I am a customer there. I had a great experience. read more

David was great. On time and explained everything. Very professional. He made several useful suggestions to help us keep our system performing well. read more

Unreliable when it counts. Their service plan is a ripoff, scam and they do not honor those maintenance requests ahead of anyone else, as promised when they sold it to us. They "serviced" our fireplace twice, both times it took weeks to book, and both times it only worked for 1 day. The office team is rude, condescending, and incompetent. The management team is completely unavailable and refused to even engage with us as client or listen to our feedback. We were nothing but polite yet firm with asking them to deliver on their promises. In return, they treated us like they were running a fast food restaurant and couldn't care less if we stayed or left. No offense to fast food workers. With so many other options out there, I would strongly recommend you select a competent, reliable, and friendly team who values you as a client. Do not give these arrogant people your hard earned money. They do not deserve your business (check the recent reviews, we are not alone). read more

My fireplace was installed by Nevada Heating in December of 2020 for use with propane fuel. Now my house has been converted to natural gas and I need my fireplace converted. Nevada Heating refuses to help. They say that they only perform conversions at the time of installation! And the service manager won't even call me back to discuss. I am very disappointed in this poor service and lack of communication. They deserve ZERO stars, in my opinion. I can't believe that they are leaving me with no options. Very disappointing. read more

I called this business back in mid October. I wanted a yearly service check. They couldn't come out till December 1st. I said fine. They were to come that day between 8-10am. I got a call at 8:15 saying they had some emergencies and needed to reschedule. I know things happen. However I just found out my neighbor had the same thing happen to them. They called the morning of and said a tech was sick and they needed to reschedule. They couldn't do till the end of December and their appointment had been mid November. Needless to say we will never call this company again and think twice before you do. read more

Randy Moore, the service department manager at Nevada Heating , came out to diagnose an HVAC problem. He left us with poor notes, no quote for repair other than an anecdotal need for $1,500 in parts plus unknown labor or $20,000 for a complete system replacement. I was out of town and requested a deeper understanding of the problem and the various solutions. I got nothing from the company. No return calls, no email except for the same document left after the visit. When we contacted another firm they came out to diagnose and found that Moore had removed the transformer and disabled the system. The technician from Sierra Air made a few key fixes and had the system running and performing well in under 90 minutes and for about $500. He explained everything he was doing and was surprised that his competitor didn't do the job. He said it was not difficult to diagnose. I hate to think that Randy Moore sabotaged our system but we're not left with too many other options to consider. The transformer wiring had been severed. No effort has been made to explain their actions or to make it right. No contact on their part has been attempted since August 9. Their silence has been deafening. read more

Nevada Heating - No real diagnosis, no written repair or replacement quote. - Heating & Air Conditioning/HVAC Near Me - Spanish Springs, Nevada

Response was quick and easy, however their pricing is off the charts. When asking them to itemize their proposal they were not able to split up what was parts and what was labor cost. I was simply told "we don't bill that way". I knew how much the replacement part was online so this lack of transparency is easy to see through in 2024. They are flat rate billing, pushing service plans, overcharging hours, and bidding high if they know someone is desperate. Friendly enough and the work was done... but really would have gone with another contractor if I had the time to screw around with it. read more

I experience problems with my furnace in the early AM. They can supply a tech to come in the afternoon and diagnose the problem - which they have done in the past but at that time the cannot diagnose any problem because the furnace is running ok. I requested a technician for early am (8-9 am) and they cannot arrange to have one come for at least 2 months or more. They were unable to change their scheduling priorities to address our problem. read more

The service and the person who gave the service were very good. But they were too eager to sell me a furnace and air conditioner for a price of $25,000. No talk of repair of the existing system. read more

Shout out to Spencer and Vincent for the absolute awesome job they did replacing our heater! Thank you for your timely service, awesome install and warming not only our house, but our hearts too!!! read more

Yesterday, Nevada Heating provided us, through their excellent service plan, with our annual maintenance for our gas fire place. As is their wont, Megan, a secretary, called to alert us that our technician was on his way. This an outstanding way to do business, thanks. Jacob Hahn was on time and very polite. Besides covering his shoes, he laid down coverings over our floors and rugs to keep things clean and away from our furniture. He did an excellent job of cleaning and refurbishing the fire place. He took the time to show us what he had accomplished through the pictures he had taken during the maintenance procedure. He was very thorough and knowledgeable. I would highly recommend Jacob for any future maintenance work that might be needed. I, also, highly recommend Nevada Heating's maintenance program. Its value pays for itself and brings great peace of mind. read more

To charge someone $100 for the pleasure of sitting through a hard-sell rip-off is outrageous. The pitch was... "well I would'nt do you the disservice of quoting you a price for a repair cause a 15 year old system, that needs a Freon recharge at $400 per pound, cause there's a shortage of Freon, that's only made in China, would cost more than $8,000 to repair, and I would be better served by spending $20-$25,000 just replacing the system, which I am happy to quote. Only to make a few calls to find out that there is no shortage and the going rate here in Reno is $53-$85 per pound. Throw those mailer coupons away cause you absolutely cannot trust this company. What a joke! Follow up... called B&B to come quote the repair or replacement. Aaron was super honest and thorough. Basically there was a loose wire that he quickly fixed and charged me $108...done deal. Don't use Nevada Heating. They are either inept or a bunch of crooks. If I trusted them, it would have cost me $25,000. B&B was prompt and honest. read more

Nevada Heating - Competent contractor - Heating & Air Conditioning/HVAC Near Me - Spanish Springs, Nevada

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They did not measure AC space. Asked for 3k to relocate it. I personally tore deck boards out to make space. They packed up and left saying they were instructed to leave by the manager because it was too late in the day. They then said they would be back in 5 days and would not come any sooner. They left the entire furnace/ac inoperable so I cannot even use the fan or what's left of the ac. When I called to get someone to restore my equipment to the way it was when they arrived. I was told that I "aggressively threw them off my property" In fact, I was begging them to stay and I will pay extra. Dispatcher told me the service manager refused to send anyone to assist. At same times she told me I was beligerante throughout the entire appointment. Completely untrue. I would give zero stars if possible. read more

I had Nevada Heating move a fireplace over 14 inches in March that they previously installed last year to make the surround 28 inches smaller. Part of the job was to relocate the TV over the fireplace. 3 months later I came home from work to find the TV and mount laying on the floor. I called the company every day that week and sent them this pic. After a week of no acknowledgement I made the 25 minute drive to their shop-I told the lady at the front desk who I was and requested to speak to the owner or manager. About 15 minutes later a gentleman named Eric Robnet greeted me. He told me that it looked like someone pulled the TV off the wall! What the real problem was that his installer fastened an almost 100 lb TV and mount to the wall using hollow wall fasteners. The correct way would have been to fasten it to studs. During our conversation he became agitated, turned around and walked away which I thought was rude. I requested a check for $2800. to cover the cost of the TV, mount and labor-he never replied. Now I'm forced to take the company to small claims court since he and the company refuse to do anything. I've spent over $18,000 with this company-I used to own and manage an auto service center-if a customer came to me with a problem caused by my techs they were put front and center and taken care of. Eric Robnett and and Nevada Heating apparently know nothing about good customer service or acknowledging defective work by their techs. I've had other problems with them-when they installed the original fireplace they did it without the proper permit in place. In April of 2022 they recommended replacing the return duct for my furnace for $2000. A week after they did the job the insulation started falling off and they had to send out another tech to fix it. Summing up, this company is the poorest excuse of a business I've ever dealt with. read more

Nevada Heating - This is what I came home to after work - Heating & Air Conditioning/HVAC Near Me - Spanish Springs, Nevada

Nevada Heating Cooling Plumbing Fireplace did an excellent job on my gas fireplace cleaning/tuneup today. They are lucky to have Nick Rumbaugh as their maintenance technician. He went through a long list and checked everything as well as cleaning. I was impressed as he explained what he was doing. I knew I was in good hands from the minute he came thru my front door slipping on his shoe covers. Most do not do that anymore. Nevada Heating usually has a coupon in the monthly ValPak that ends up in your mailbox every month to keep the expense down. It was well worth taking advantage of the coupon. I now don't have to worry about cleaning my gas fireplace myself, and it was very thorough and money well spent. read more

Nevada Heating and Air is an amazing company! They truly care about their customers. I had our yearly maintenance done for our ac through their membership program (highly recommend). Cody Cotton was our technician. Great guy! Friendly, knowledgeable, and professional. He took the time to answer all my questions. He did a great job cleaning our ac and found out we were using the wrong filter which was harming our ac unit. With the membership program, you get a free filter. It make a big difference! As we have been a Nevada Heating customer for around 20 years now, we have our ac, furnace and water heating through them. Thank you Nevada Heating and Air!!! read more

We wanted to give the job to a local (Sparks) company so Nevada Heating was contacted the first week of Jan. 2022 regarding the gas fireplace, which has a visible pilot, but will not light. It should be mentioned we had received a ValPak coupon in the mail advertising a service special and in blazing letters 'Call today, we'll come today!' . My friend called to schedule, and during the conversation with two separate women, he was repeatedly called 'Trevor', although he had identified himself as Terry. That should have been a harbinger. Again, this was the first week of January and the first appointment they could provide was March 11th. I'm sure they could hear me across the room yelling 'WHAT??!!' Granted, we did not have an emergency situation, but two months until we could use the fireplace? Being much calmer than I was, Terry made the appointment. The next day we discussed the ridiculousness of the whole thing. Terry called Nevada Heating to cancel the 2-month out appointment. He identified himself as 'Trevor', which made me laugh out loud, so as to not further confuse anyone. Highly unfortunate as we're also shopping for a new, fancy fireplace surround, mantel, and hearth. There is also a rental propearth which will need a new furnace someday. We won't be doing business with Nevada Heating. We tried. read more

First I do not live in San Fran. Never have and never will. The people at Nevada heating are fast and efficient. They are courteous and they explain what they are doing and why if you ask. I give them 4 and a half stars instead of five because the Lennox Furnace they installed is a piece of crap. Over the time we have had it, it has had the same problem 3 times. The low pressure cut off valve has failed open. It happened last night again. We are cold this morning, but will soon be warm again because they will fix it. read more

Over the past 15 years or so I've used Nevada Heating for all my residential HVAC needs. Replacement of water heater, furnace, auir conditioner and complete new duct work including an additional intake duct. We have the best heating and AC system money can buy. In addition twice a year their techs have come to the house to tune up the systems. It's a shame that with that history they have fallen so far. A few months ago a tech came to the house to tune up the AC. He sure didn't attend charm school. What a lousy demeaner. He tried to sell me an AC capacitor that had "corrosion on one of the terminals" for $200+. What a scam. Today a different tech came by to tune up the furnace and of course he showed me corrosion here and there and potential cracks here and there and some duct work needed which I ignored and sent him on his way. He also could use a semester of charm school. Now consider that they (Nevada Heating) Installed that furnace and AC system AND duct work 14 years ago and have been maintaining it ever since. I've spent upwards of $10,000+ with those folks over the past 14 years and this is what I now get. Eric you need to clean up your act. What happened to Andrew and techs like him? I fear you are the recipient of the fruits of our failing schools and our youth with their lack of manners and respect for the elderly. Enough. I'll be finding others to take care of my HVAC needs in the future. read more

I would not recommend this company after dealing with it. All you need to know is that it has a C- (minus) rating from the Better Business Bureau. read more

Paid $99 for a inspection of our gas fireplace which wouldn't light. Their tech misdiagnosed the problem and attempted to charge me $60 to replace the (about $3.00) wall switch, plus the $99 service call. It wasn't the wall switch, there was nothing wrong with the unit, the safety switch on the cover wasn't closing. After I proved his diagnosis to be wrong he closed the safety switch and the unit lit and functioned perfectly. Also, they offered us a 'maintenance plan' which is way overpriced. When I called to complain about the service and price the person on the phone was snotty and dismissive. I found this whole experience with them to be insulting and unethical. read more

Gas fireplace wasn't working. Had Nevada Heating come out and diagnose to the tune of $125, which I was fine with. Ultimately, all that was wrong was that the Pilot light was out and technician Brandon showed me how to reset it. Then tried to add $50 to the service visit charge, telling me that what he did constituted a "repair." Nothing was actually broken/in disrepair, so I did not agree to the additional $50 charge. Through Brandon, I was informed that management would only agree to removing the $50 charge if he turned off the pilot light and left the system as it was when he arrived, which I was fine with. After payment, I thanked him as he headed for the front door, to which he ignored me and said nothing. Did not care for this rudeness and attempt to charge a for repair when no actual repair was made. Based on my experience, would not recommend Nevada Heating. read more

Nevada Heating has been servicing our HVAC for a few years now and always show up on time with prior phone calls and messages. We recently purchased the fireplace services as well. today our service was scheduled and as usual, we got a heads up that the tech was on the way. Shamar Emens was on time, brought ALL the necessary equipment to do the job while all the time protecting my floors, etc. A very nice young man who knew his stuff and advised me at the end of the service that all looked good and was cleaned and running as it should. He did mention the age of the equipment was getting up there and the only item to watch was the pilot light mechanism. It was not as clean as he would like it to be, tho if it was to be removed and cleaned, it may just show its age and stop working! I was very happy with not only his work, but his knowledge and effort to keep any costs to a minimum! Thank you Shamar, and I look forward to seeing you again next year. read more

My swamp cooler was overflowing because it turned out that the float was broken. At the time it seemed serious enough to call in a pro. So I had repairs done on my furnace previously by Home Energy experts and was satisfied with the work. And again I can say that Eric did a good job and I was happy he could take care of the problem. I called them in the morning and by late afternoon he was here. Glad not to wait longer as the hot weather had hit our area and I needed that cooler running. I would definitely recommend them. read more

I've used this company for over 4 years and even prepaid for this years service on my 5 year old tankless water heater. This year the service tech mentioned we should keep an eye on oily condensation on the heat exchanger and he would call us the following day with an estimate of repair cost. He never called and after 2 days we called to determine what needed to be done. we have called a great number of times and even requested a supervisor/manager to call but no one will return our calls. They continued to say "someone" will call but never happened. What used to be a reputable company is now in the toilet. I'll never understand why companies will lie to a customer. read more

Overpriced, dishonest, low quality, don't waste your time, go somewhere else, literally anywhere else. I could write paragraphs of my negative experience with them as a customer with them. That would waste both of our time, there are so many better options out there. If you want to pay a reasonable price and have your equipment last, choose someone else. read more

Our upstairs A/C stopped working. They came quickly to check it out and repair. We were told we needed a new system, the entire home. It would be 3 A/C's, 3 heaters. About $50,000.00. They did install a new thermostat. Did not work, it was not compatible with our system. It should have been known the thermostat would not work, just wanted to install a new system. We did not agree with a "new system" and got a second opinion. Ultimate Air came out and fixed the problem within 1 hour. read more

DO NOT USE Nevada Heating AKA Home Energy Experts. They have not honored our service agreements, lost them, and refused to fix their mistakes. When it was proven that we bought an AC unit from them, they refused to take ownership of their mistake and tried charging us a lot of money. When we paid to have our water heater that they installed serviced because it was continuously leaking, they claimed it was fixed 3 separate times and never fixed it. This company does not invest in training employees properly and they do not take care of their customers. Don't waste your time. read more

This is an update to my original post. I did receive the check I requested from Nevada Heating for $2800. to cover the TV, mount and labor. I also received an apology from the general manager, Eric Robnett. However, the way he dodged my phone calls for a week, then treating me the way he did at their shop when I finally had the time to drive out there was unprofessional and unexcusable. Would I recommend Nevada Heating to family/friends? After spending over $18,000 at their company and receiving the poor service and some of the shoddy work they did it's "NO". read more

Quinn Reid of Nevada Heating and Air came today to service our air conditioner. He was very informative and explained everything he did and what needed to do. He found a hole in the duct under the house which was leaking air and repaired it. I would recommend his work to anyone. read more

Nevada Heating did a great job installing a new water heater for me in South Lake Tahoe in the attic of our 3 story townhouse. It is not easy to access and most other companies would not even offer a quote. Their team was very professional, kept everything very clean and did a great job on this difficult install. The SLT building inspector even complemented their work. We could not be happy with our choice to have Nevada Heating install our new water heater. I highly recommend you give them a call before you start your next project. read more

Around a month ago I had this company come out and "diagnose" my fireplace that was not working properly. The cost for this was $99. The representative for the company was prompt and completed what appeared to be a diagnosis. Upon completion, the representative reported that the gas valve needed to be replaced and recommended paying for a service contract with the company. The estimated cost for the valve alone was stated to be between $500-$700. This price did not include labor and the in $99 service charge would not be put towards the total cost for repair. Considering the expense of the quote, I asked the representative for verification information on the damaged part to ensure I was receiving a fair price. The response I received from the representative could only be summed up as extremely evasive and seemed dishonest. Upon doing my own research, and seeking a second opinion from another company, I was pleased, and disappointed, to discover that my initial suspicions in Nevada Heating being dishonest were correct. The diagnosis Nevada Heating provided was incorrect and the part they claimed needed to be replaced was in fact half the price they quoted. I can reason with operating costs for businesses and additional mark up on parts associated in doing business. Unfortunately it appears as though Nevada Heating was attempting to take advantage of me and I am glad I researched what little info I was provided for the $99 "diagnosis". I would definitely not recommend using this company. read more

I have been a customer of Nevada Heating for 20 years. Kyle came out last week when our AC stopped working. Thought we had it fixed, but after 2 visits in the same day, it gave up. It was 20 years old. Ed and Oscar installed a new one today. They worked all day in 90+ degree weather. Never complained, always stopped to answer my questions, very friendly and professional. I highly recommend Nevada Heating. Their techs have always been wonderful. Ask about their maintenance program also! read more

Jacob Hahn was the service professional who came for my annual fireplace servicing. He was polite, respectful of my house, helpful and did a great job on my fire insert. It works great now and is immaculate. Would ask for him again in a heart beat. read more

Drake Roger and Vince were awesome. They were patient and respectful in the home and very efficient in their work. I would recommend them to anyone read more

I HAVE AN UPDATE........After I posted my review, I heard from the operations manager from Nevada Heating. He seemed to be a pretty good guy! After some debate, he did agree to refund the $99.00 charged for the service call, so he did try to do the right thing. He explained that because the house is old, it is their recommendation that air ducts be updated. Well, I know that.....There are a lot of things that need to be updated in a 55 year old house, which we are in the process of doing; however, the immediate concern was that one room was not getting air. I never did get any explanation as to why their service tech was not able to correctly diagnose the immediate problem! But, I am happy I got the $99.00 returned! read more

The owner of the place has 2 enclosed trailers up for sale, I drove 4 round trip hours to purchase them. During inspection, one was very clean and like new, 2nd had scratches,dings and dents. Which he didn't disclose. Then I noticed both had missing vin numbers, once I brought it to the owners attention he got very mad at me and asked me to leave the business. read more