This place is horrible ! Took my laptop there and Max , the owner , promised a new hard drive, new operating system , and data recovery . Cost was almost $300. After a month I stopped to pick it up and on their office it failed to load . I left it for another 2 weeks and returned to find a bootleg operating system was used instead of Yosemite, which froze all the time, a mechanical hard drive was used instead of a solid state , and absolutely NO data was recovered which was about 1000 irreplaceable family pictures. When I informed his female Asian partner, she was rude, crude, and yelled at me and asked me to leave ! Nothing fixed , no refund. This place is a huge RIPOFF and not at all competetant, polite, or professional ! Stay away ! Buyer Beware ! read more

Been here several times now with different computers and issues. The staff is super polite, personable, and knowledgeable. I never felt i was taken advantage of and when talking to out of state friends who also work with computers they felt i was fairly taken care of which to me was a big endorsement. The prices were fair and competitive. They have replaced components on my laptops and cleaned the electronics. i've brought in the computers for different problems, not just bad hard drives. I've also recommended a handful of friends to this place and they all very happy with whatever computer issues they needed help with. I kniw they recovered quite a bit of data for one friend for significantly less than what you would pay at a Geek Squad location. Timewise they were generally faster than the time needed that i was given. read more

My primary workstation went down over a month ago - a pre-built gaming/video rig from Best Buy. It was getting power but wouldn't POST and gave no video output. I drove myself nuts trying to diagnose the issue myself with boot disks and reseating everything I could get my hands on inside the case. Geek Squad couldn't diagnose the issue and flat out would not honor the manufacturer's warranty in-store. The manufacturer wanted me to pay out of pocket to ship the system out to them in order to get my warranty services. Two other local repair shops didn't even return my calls. Nerv picked up the phone on the first ring, had me in the shop the next day I had off, and had my system diagnosed and repaired all in less than a week (and over a busy holiday weekend nonetheless). I cannot recommend them highly enough. Save yourself the headache I went through by avoiding the run-around from box store repair services and manufacturers. Call Nerv next time you're having issues with your electronics. read more

I came here after being recommended a particular technician by a friend. This technician was actually at the front desk when I arrived so I had an opportunity to chat and kind of feel this place out. So, let me just say that the glowing reviews around the web are all completely accurate. I wasn't pressured into anything, he listened without interruption about what I wanted to say, and then he provided his opinion on the matter. I was completely comfortable by leaving my equipment here for repair. A few days later I received a call with the status and to come and pick up the repaired equipment. When I arrived I was given a chance to review everything before accepting the repair. I was able to go through everything in detail. I understand now why so many "compute repair" places have such mixed reviews or such horror stories. You have to find a place that has real professionals working there, not geeks. This is what this is about. I was able to work with a professional who understood my needs and was able to offer me professional service. For the geeks you can go anywhere, including your children and neighbors. If you want the repair done professionally and feel comfortable about it, then this is the place to go. A note on price: I did shop around before I stopped in, even with the recommendation, because who doesn't shop for price? Some places would give me absolutely crazy prices no one would ever pay, some wouldn't give me prices at all, and some started talking about the prices before I even told them about my issue. This is another way I can tell that the place has genuine professionals. The price here was never in my face, it wasn't even discussed in detail until he understood the issue.And only then he gave me OPTIONS, not just a one-price fits all kind of deal. I couldn't really even discuss price with him, he wasn't a salesman, but a real tech. I spoke with a separate person about the price and the options and how to solve the issue by spending the least amount.. I was given a choice of 3 options and was asked asked what I wanted to do. T be perfectly honest, the price was not the absolute lowest, but it was still the best price I could have hoped for. Basically, the return on investment here is huge, it's better than anywhere else, and that's what my friend who recommended it to me. They could have charged me double and I would still have been happy to pay it because I knew it was going to get done right. No question about this - this place has a well-deserved reputation of A+++. I learned that they're a kind of staple in our community for over a decade and have a feature article in the Morning Call written on them 10 years ago or so. To me that does say something about their reputation and also that they've made it this long. One final note about their business reputation. I learned it's beyond excellent. I don't mean business online reputation, I mean the reputation they have for helping other businesses. I'm a small business owner myself and I've contacted some of the businesses that reviewed this company and also some that they've told me they've worked with. It's a huge list. Their business support operation is probably the best I've ever encountered after being told as much. There is absolutely nothing they can't do, apparently, and they do it in a huge geographic area. I don't know how these guys do it, but kudos. This is a truly exceptional business with top-notch people. read more

I had a very positive experience with everyone at Nerv Computers. I had a very challenging issue with my iPhone 5C but Matt really stepped up and got it solved. My phone is working perfectly! Everyone is friendly, helpful and kept me updated on the progress. I highly recommend these guys!! read more

Tremendous service and people. I was going to write a lengthy review, but I actually found them via Google and they have so many positive reviews that I don't have much to add, you can go read them and my experience is similar. Best price I was able to find and the people were very, very helpful. read more

I love these guys and I've taken all my computers and other electronics for repair multiple times. I've never been disappointed and the technicians who worked on my devices have been top notch every time. I had a broken screen fixed, a hard drive replaced, motherboard capacitors swapped out, a virus removed, and an operating system reloaded. Not all at once, of course, but over the course of a couple of years. Awesome place and people and I love it. read more

I just received a courtesy call from the owner who asked me about a previous experience and if I would share it here. I am happy to share because my previous experience with this company has been very positive. I had a laptop in which the hard drive suddenly failed. I panicked, didn't know what to do. I called some places around and asked for information. After talking to 4 people I could just tell that the person on the other end of this line was not only knowledgeable, but also passionate about helping me understand what to do next. Needless to say that I felt comfortable taking the drive for recovery. 3 days later I have a new drive with ALL my data from the failed hard drive. This has been a very positive experience for me from a very stressful initial situation. read more