Very knowledgeable. Ask for jeff. His parents ran the original store so he grew up with all that…read morelife expierience.

waited For a week for a a special request have my tank set up . bugged him all day for this pet…read morefor my children tells wait a hr then come. We walk in and he sold it to another person. when he knew we were coming he said give me a hour. terrible business my kids are heart broken and now have they have a empty tank in their bedroom . SHAME on you . Hope you don't sleep tonight.

I NEVER received any resolution for having to wait 3 1/2 extra hours MORE standing waiting for my…read moredog to be finished. I was told two hours and at that time I went in to get him and it was another 3 1/2 hours before they were done. I have also discovered some of the products that I buy at Petco, I can get on Amazon for half or more than Petco. I failed to give location; Batavia.

The staff is very rude and inconsiderate, I tried to return my fish that I bought earlier in the…read moreday that had died and they got very short with me and told me that I faked killing them

Not even the grand opening yet and on first impression walking this places aisles I have to say…read more.. VERY impressive. An IMMENCE Dog toy / food , supply area and Cat section A cute kids toy section Did see something confusing, a chicken leash and harness set... Who would put a harness on a chicken , and how is this accomplished safely, ROFL ? Great prices Farm supplies GALORE They even have a beautiful fully stocked and equiped SELF service dog washing room. The pet sections for fish, birds, furry friends like mice and such , reptiles and others are simply beautiful and in their own rooms Live plants are georgous and well cared for And the extras like fun signs, garden supplies, canning supplies, bird seed and feeders, pickles and ornaments is off the hook. They even have a cottage built in store for seminars and such. Big compliment on employee attentiveness, professionism and friendliness too. Look out Batavia pet stores, cause this place will pose some SERIOUS competition.

I will give the actual manager of the Batavia store credit, because he was very nice and…read moreunderstanding. however country max customer service in total, epic fail and I will never give them my business again. we bought a bearded dragon around Christmas time. the lizard was thriving. probably about a week ago we order a batch of crickets. since you can order them in bulk. we got notification they were in. picked them up. gave them to our lizard. noticed he started acting odd. then went out for the day. came home and noticed he has unfortunately passed. i am blaming the crickets because it just so happened, sadly my mother in laws skink died. within the same day as our lizard. the only thing I'm coming, was the crickets. so called the corporate number. Someone said they would get back to me. They definitely got back to me. At first the conversation was going well and then all of sudden the corporate manager that deals with the reptiles of country max decided to pretty much say we do not know how to take care of our lizard. Said how it couldn't be the crickets. Well she definitely heard the change in my voice. She rudely began to say how I barely know you so I can't excuse of anything. I said how I don't appreciate you speaking to me that way and I would like more than just a refund of crickets. She said I guess I can work something out. Maybe half off a new lizard but this isn't the time to buy a lizard. I said at this point with how you're treating me I would appreciate just a full refund of everything so I can take my business else ware. At this point she wants nothing to do with conversation anymore and tells me best wishes. at this point I call back corporate and ask for the bigger boss. Which I have not heard from yet. needless to say COUNTRYMAX IS NOT THE PLACE FOR GOOD CUSTOMER SERVICE AND CARE!

If you were raised country, work in any form of agricultural, hunt, fish, have your own garden or…read moresimply love country decor THIS store is or should be a favorite haunt. Incredable, knowledgeable and prompt customer service. Need a trailer to haul a new acquisition to the garage, house or field - you can rent one here for a fair rate. Great prices on gardening, lawn and household tools and supplies, carhart for the whole family, boots, clothes , hardware, pet supplies, Horse and agricultural animal supplies, feed and care. (You can even get ducklings and chicks when in season ) They even have a Vet care clinic to take care of your four legged co worker/ truck buddy

Great customer service- every time my husband and I visit the employees are wonderful and eager to…read morehelp. They seem to be staffed with some very knowledgeable people and don't appear eager to rush you off. My husband is the one who frequents this one most often and he has never complained about any experience there. I recently had a return and it was hassle-free as well as another friendly interaction- the cashier, Doug was very nice to talk to and seemed to love his job there. I give this one 5 stars!

Very leather and clean store. Lots of plants and flowers to a house from. More than enough yard…read moredecor to choose from. Bring the kids too! They will love to go into the reptile room and see all that turtles and lizards they have to offer. Plus they have a wide range of fish to Peruse. Lastly, They have another room dedicated to birds, Guinea pigs, rats, and mice.

They never have what I need in stock or more than a few bags. Yesterday they finally had 47 bags of…read morefeed in stock but only 4 were available. The rest were on a rack that could only be accessed by the manager and she was "busy with another customer". Poor planning and management.

not very kind people, really rude. terrible actually. and…read morethe place smells bad.... NO GOOD

I have been A customer for years~ & when I am out of town for A while. They do not forget you~!…read moreAlmost like having A relative. Know what you need, and what you are going to need !!!

Ray Jr. and his Dad Ray Sr. have always been very friendly and helpful to me when it comes to…read moretropical fish and aquarium supplies.

This is my local pet store that I try to frequent instead of going to a box store. The owner is so…read morenice and we always get to chatting. I come and visit his shop birds all the time and talk to them and they even have a trick that they always show me! It's always a pleasant experience coming in here. He has good feeders for our snakes and has a good selection of fish usually too. There are tons of birds for sale as well. The prices are all pretty good here and there are plenty of common supplies.

Petworld Aquashop is the place to go for all your aquatic needs, the staff there is very helpful…read moreand knowledgeable

Stopped in tonight because we were told this is the best place to buy fish in Rochester. If that's…read moretrue, I feel bad for the Rochester market. We were incredibly disappointed with not only the selection of fish, but the quality and price as well. The prices were at least double on most fish compared to what we pay at The Fish Place in Tonawanda. The water quality was extremely poor in most of the tanks as well. The fish quality itself was hit or miss. They have some specialty bettas you won't find elsewhere which was cool, but the prices are insane. The cichlids were outrageously high priced for extremely low quality, washed out fish. We couldn't even tell the males from the females due to the poor water quality. My guess is that this is due to the amount of teenagers working at this store. When we stopped in on a Saturday night there were 3 teenagers working, all of whom couldn't stop talking about how they couldnt wait to leave work and making concerning comments about housing way too many anoles together in a tank. It's clear the kids working here have extremely limited knowledge of the care of the animals in this shop. The one good thing I can really say about this shop is that they had excellent prices on fish tanks and had a lot of unique sized & shaped tanks you'll have trouble finding elsewhere. They also had some cool planted tanks, but the prices were again very high.