I NEVER received any resolution for having to wait 3 1/2 extra hours MORE standing waiting for my…read moredog to be finished. I was told two hours and at that time I went in to get him and it was another 3 1/2 hours before they were done. I have also discovered some of the products that I buy at Petco, I can get on Amazon for half or more than Petco. I failed to give location; Batavia.

The staff is very rude and inconsiderate, I tried to return my fish that I bought earlier in the…read moreday that had died and they got very short with me and told me that I faked killing them

I loved the service they provided. Pretty sure they have closed permanantly. Im lost as to where to…read moreget my guines pigs nails trimmed without paying an arm,and a leg at a vets office

Not even the grand opening yet and on first impression walking this places aisles I have to say…read more.. VERY impressive. An IMMENCE Dog toy / food , supply area and Cat section A cute kids toy section Did see something confusing, a chicken leash and harness set... Who would put a harness on a chicken , and how is this accomplished safely, ROFL ? Great prices Farm supplies GALORE They even have a beautiful fully stocked and equiped SELF service dog washing room. The pet sections for fish, birds, furry friends like mice and such , reptiles and others are simply beautiful and in their own rooms Live plants are georgous and well cared for And the extras like fun signs, garden supplies, canning supplies, bird seed and feeders, pickles and ornaments is off the hook. They even have a cottage built in store for seminars and such. Big compliment on employee attentiveness, professionism and friendliness too. Look out Batavia pet stores, cause this place will pose some SERIOUS competition.

I will give the actual manager of the Batavia store credit, because he was very nice and…read moreunderstanding. however country max customer service in total, epic fail and I will never give them my business again. we bought a bearded dragon around Christmas time. the lizard was thriving. probably about a week ago we order a batch of crickets. since you can order them in bulk. we got notification they were in. picked them up. gave them to our lizard. noticed he started acting odd. then went out for the day. came home and noticed he has unfortunately passed. i am blaming the crickets because it just so happened, sadly my mother in laws skink died. within the same day as our lizard. the only thing I'm coming, was the crickets. so called the corporate number. Someone said they would get back to me. They definitely got back to me. At first the conversation was going well and then all of sudden the corporate manager that deals with the reptiles of country max decided to pretty much say we do not know how to take care of our lizard. Said how it couldn't be the crickets. Well she definitely heard the change in my voice. She rudely began to say how I barely know you so I can't excuse of anything. I said how I don't appreciate you speaking to me that way and I would like more than just a refund of crickets. She said I guess I can work something out. Maybe half off a new lizard but this isn't the time to buy a lizard. I said at this point with how you're treating me I would appreciate just a full refund of everything so I can take my business else ware. At this point she wants nothing to do with conversation anymore and tells me best wishes. at this point I call back corporate and ask for the bigger boss. Which I have not heard from yet. needless to say COUNTRYMAX IS NOT THE PLACE FOR GOOD CUSTOMER SERVICE AND CARE!

If you were raised country, work in any form of agricultural, hunt, fish, have your own garden or…read moresimply love country decor THIS store is or should be a favorite haunt. Incredable, knowledgeable and prompt customer service. Need a trailer to haul a new acquisition to the garage, house or field - you can rent one here for a fair rate. Great prices on gardening, lawn and household tools and supplies, carhart for the whole family, boots, clothes , hardware, pet supplies, Horse and agricultural animal supplies, feed and care. (You can even get ducklings and chicks when in season ) They even have a Vet care clinic to take care of your four legged co worker/ truck buddy

Great customer service- every time my husband and I visit the employees are wonderful and eager to…read morehelp. They seem to be staffed with some very knowledgeable people and don't appear eager to rush you off. My husband is the one who frequents this one most often and he has never complained about any experience there. I recently had a return and it was hassle-free as well as another friendly interaction- the cashier, Doug was very nice to talk to and seemed to love his job there. I give this one 5 stars!

I inquired about a declawed cat and when one was available they texted me and the cat is my super…read morebaby, following me everywhere. He is 8 now was 5 when I got him.

We have been looking around to adopt a male orange cat for a few weeks. Genesee County Animal…read moreShelter had a nice selection of kittens thru adult cats. All different types of short hair to long hair and many options of different colors and types of cats. The building is in a nice development with other community facilities. All the workers and volunteers here are very nice. For $60 we came home with a great loving cat with all his shots and he had been neutered, a bag of food, and various new toys. What a great place, if you need a cat or dog please stop and visit Genesee County Animal Shelter!