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Genesee Feeds

3.0 (2 reviews)

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CountryMax

CountryMax

(4 reviews)

Not even the grand opening yet and on first impression walking this places aisles I have to say…read more.. VERY impressive. An IMMENCE Dog toy / food , supply area and Cat section A cute kids toy section Did see something confusing, a chicken leash and harness set... Who would put a harness on a chicken , and how is this accomplished safely, ROFL ? Great prices Farm supplies GALORE They even have a beautiful fully stocked and equiped SELF service dog washing room. The pet sections for fish, birds, furry friends like mice and such , reptiles and others are simply beautiful and in their own rooms Live plants are georgous and well cared for And the extras like fun signs, garden supplies, canning supplies, bird seed and feeders, pickles and ornaments is off the hook. They even have a cottage built in store for seminars and such. Big compliment on employee attentiveness, professionism and friendliness too. Look out Batavia pet stores, cause this place will pose some SERIOUS competition.

I will give the actual manager of the Batavia store credit, because he was very nice and…read moreunderstanding. however country max customer service in total, epic fail and I will never give them my business again. we bought a bearded dragon around Christmas time. the lizard was thriving. probably about a week ago we order a batch of crickets. since you can order them in bulk. we got notification they were in. picked them up. gave them to our lizard. noticed he started acting odd. then went out for the day. came home and noticed he has unfortunately passed. i am blaming the crickets because it just so happened, sadly my mother in laws skink died. within the same day as our lizard. the only thing I'm coming, was the crickets. so called the corporate number. Someone said they would get back to me. They definitely got back to me. At first the conversation was going well and then all of sudden the corporate manager that deals with the reptiles of country max decided to pretty much say we do not know how to take care of our lizard. Said how it couldn't be the crickets. Well she definitely heard the change in my voice. She rudely began to say how I barely know you so I can't excuse of anything. I said how I don't appreciate you speaking to me that way and I would like more than just a refund of crickets. She said I guess I can work something out. Maybe half off a new lizard but this isn't the time to buy a lizard. I said at this point with how you're treating me I would appreciate just a full refund of everything so I can take my business else ware. At this point she wants nothing to do with conversation anymore and tells me best wishes. at this point I call back corporate and ask for the bigger boss. Which I have not heard from yet. needless to say COUNTRYMAX IS NOT THE PLACE FOR GOOD CUSTOMER SERVICE AND CARE!

Genesee Feeds - petstore - Updated May 2026

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