To the manager "D"...the store is clean and well originized, the loyalty to your customers and the…read morepride you take in your store surely shows in your eyes and in your voice. When I said we d be back I meant it. Thank you so much for you kindness of the 4 items we purchased your kindness was refreshing and priceless and gos along way (and it's free and contagious) thanks again Tammie and selena

I killed some time shopping here before the yelp event in Woodbury. There was really cool mens…read moreshoes with skulls on them. Too big. There was a cute brown sweater but was so thin, you'd have to wear a camisole underneath. I had a $10 virtual gift card to spend. There are no Nordstrom Rack stores in my area, and I wanted to find something. I found some blonde conditioner. A pet peave of mine is no price tags or stickers. There is some Clinique makeup but no prices. I brought the blonde conditioner to the front. I'm hoping it was under $20. It scanned at $10.99. I owed $1.90 in overage and tax. I use blonde conditioner for my silver hair. They have some type of rewards program, but I live far away from Nordstrom Rack, and I rarely go to Mall of America.

Stopping by since I was in the area. Excited that a location opened in MN!…read more Going to see what's inside. Looks like some limited stock but we shall see if there's any good finds.... Place looks nice and clean. There was a couple people standing at the entrance but wasn't greeting. Just chatting among themselves.....

I would not have given them 1 star but there wasn't a zero stars…read moreWorst company I've ever dealt with. Beware of this company. They are very dishonest and customer service is a joke. Good luck getting your money back from them if you don't get your item. They even admitted they didn't have it. They are NOT an American company. Read every review available. Don't get scammed.

Very unhappy. The order did not ship out any near the USA. The order…read moreShipped out of an Asian country. When I was expecting the package to arrive, it was never shipped out. I had requested to cancel the order, multiple times. 3 weeks later I have received the package. I no longer need the item as I had to purchase something for an invent I was going to. Now I cannot return the item as the return address is in CHINA! This is not shipped or made in the USA. The material is very itchy.

I couldn't find what I needed from TJ Maxx next door, so I decided to try this place. However, it…read moreseemed exactly the same except with blue logos and letters instead of red. Service 3/5 - just fine. Store was tidy and organized. Selection 2/5 - I couldn't find anything I liked. Value 3:5 - prices were only slightly lower than department stores.

Meh. To be honest, it's just OK. I found a few brands that I like but tell me this, it's been open…read morefor a few days and it's already a little bit messy but would I shop here again, no. Personally not for me but do I think others would like it yes for me I'll just stick with TJ Maxx.

This review is for Torrid, as a whole, not for any one store. The prices in store are significantly…read morehigher than online for the same exact items. Customer support will not price adjust for in-store purchases, because they "don't have access to in-store purchase data". Are you sure? That doesn't seem to create a positive customer experience. What cost me $186 in store today could easily cost me $76 less online. Adding insult to injury, I went in-store to avoid the piecemeal shipping experience Torrid offers for online purchases. Yes, I sure could return my purchase to the store, and buy everything online, but I don't have the time or patience to wait for one shirt to show up and two pairs of pants to follow. That aside, I will say that the ladies running the show at the Tamarack Village shop were phenomenal today. I'm not upset with them. Again, I'm upset with this ridiculous bamboozling of pricing at Torrid, not the people trying to earn their paycheck. Lesson learned, and to others, I pass on my unsolicited advice of buyer beware.

I adore Torrid. In-store and online. I love being in a Torrid store when the vibe is good…read more Empowering, exciting, etc. I was just in this Torrid and had the most disappointing experience thus far. No one greeted me as I came in, no one checked in to see what I was shopping for or see if I needed assistance. I was not even offered a changing room. At least 2 employees acknowledged me, however they did not speak to me. I typically have the best customer service experiences in a Torrid - I was shopping for a Lizzo concert outfit! It was supposed to be fun and exciting! I'm just plain bummed out I have yet to get a response after contacting Torrid in the way that was suggested. This was months ago and I'm quite disappointed.

Still Bad Service. 1/4/2026, 4pm I visited and I echo the last comment: Loft managers: Get these…read moreemployees some remedial instruction on basic customer service! Or better yet, get some employees with some basic common sense. I was not greeted- Which isn't surprising since they obviously could not see me my entire visit. There were at least two employees -maybe three. I found what I was looking for, I found my own dressing room, I went to the cashier to purchase 2 things - she was doing something, folding clothes maybe and looking in a book (?) not cashiering. She said nothing & moved away from me to the other side of the counter - I thought "oh- she needs to log into a till/cash-register". She did something to the register then- still ignoring me went back to the other side and resumed whatever she was originally working on. Another employee walked behind the counter and the first employee says to her- "You need to help her" to which the 2nd employee ignored, and she began a return for customer that walked up after me. What is going on at this store? I left and went to Express next- great customer service, went to the Buckle - Outstanding customer service- Went to Wal-Mart and the lady who worked AT WAL-MART who didn't speak English confidently was MUCH kinder and MUCH more helpful. @LOFT I am telling you your customer service at the Woodbury MN Store is behind WAL-MART (by a lot!)

Loft Woodbury Lakes, Woodbury, MN…read more Dropped into Loft today to make a return of an online purchase. Went to desk first to let them know I had a return but was going to shop first. At the time I was shopping there was one other customer in the store and she was getting help with something from one of the 2 employees there. Very disappointed that neither employee offered to put the pile of clothing I had in my arms in a room so I could continue shopping. So I didn't continue, but let them know I was headed into the dressing room. I dropped some of the pile of clothing I was carrying on the floor and one of the employees standing a few feet from me did not offer to help me even then, she actually laughed. As I was in the dressing room I needed to try other sizes, but no help from the employees who were helping no one! They were putting clothing on the sale rack and at one point were in the dressing room talking. No offer to help or to check on my progress as is customary. I did buy a few items and made my return. The employee who checked me out was completely devoid of any display of personality, friendliness or helpfulness. Don't go in here! Shop online. Loft managers: Get these employees some remedial instruction on basic customer service! Or better yet, get some employees with some basic common sense.

I'm reaching out as a customer your store has now lost. I visited the Woodbury location to try on a…read morepair of jeans. Although I was never greeted or asked if I needed assistance--which I understand can happen when a store is busy--I did ask an associate if I could use a fitting room. She approached two employees who were deeply engaged in a personal conversation and asked them for help. They clearly heard her but did not acknowledge her and continued talking. She asked a second time and was ignored again. At that point, I decided not to purchase the jeans, despite really liking them. I refuse to support a business--especially given the price point of your products--that shows such disregard for customer service. Perhaps the items are popular enough that some customers overlook the unprofessional and disrespectful atmosphere, but I will not. If these employees are being paid to run the store and assist customers, they are failing to do both and are wasting your money.

The clothes are adorable and some of the staff are lovely but the overall vibe is so unnecessarily…read morerude. I don't know if it's ageism or I didn't carry enough Louis Vuitton purses but I will not give them my business I will continue to order online.

I visited the store looking for white pants. Nobody helped. When I asked about a jacket they said…read moreeverything was on sale but gave me the regular price. Any pants I found were all petite, not good for me as I am 5'10". When I said that I couldn't find anything they told me to come back sometime instead of offering to help. The 2 sales persons stood behind the counter and gossiped the entire time I was there. So sad. I used to love Chico's.

terrible customer svs, i received better assistance from chico's off the rack. Woodbury store just…read moretold me to call an 888 # in FL, that I explained that I was on hold for over an hour & then call was disconnected. I will never order from their email link again

Ordered on line ships to store free as soon as items come in you get a call to pick mine was about…read more2 hours and I picked up nice sales person signed for it showed I'd I was done.

Woodbury Lakes location: On the Alamo movie theater side of Woodbury Lakes shopping area…read more Love this store for professional attire or business casual work events. I like the layout- organized by color. The store is organized and easy to shop Sales rack: lots of cute options- very organized by size, shoes as well Friendly Staff- helpful and give their honest opinions Clean location, plenty of fitting rooms More on the expensive side but good quality. However, I do think some things are overpriced

Staff (esp Deena) was amazing with my daughter helping her find a dress for a party she has. My…read moredaughter hates to shop and wear dresses but Deena made it stress free for her. She has pre-stocked the dressing room so all she had to do was try on. Highly recommend Deena & WHBM in Woodbury.