Nena will ruin your day, your dress, and your bridal experience if you let her touch your wedding dress!
My sister and I arrived at her appt after email & text confirmation and yet upon calling Nena to inquire if she was perhaps running late, she instead berated us and insisted that we did not have an appointment and she was taking the day off. We insisted that she check again and she found it had been entered in a second calendar that had not been looked at So it was indeed her mistake. And yet.....She offered no apologies!!!! We asked her what she planned to do to make this right, hoping she would meet us, but she offered nothing!!!! Make another appointment - is all she said. We were both in shock at how UNPROFESSIONAL this was as neither of us had EVER encountered such terrible manners!
*SIDENOTE: According to her website she teaches classes on Etiquette....I'd definitely STAY AWAY from those as she clearly has no idea what etiquette is or even how to treat people with respect.
When my sister, mother, and I arrived months later for our new appointment, she was there and yet was still confused to see us and had trouble locating the dress. Once found upstairs, she handed it over and went back to her sewing machine, offering us no help.
Upon stepping into the dress, my sister was brought to tears. There were VISIBLE STAINS. DIRTY thread had been used on the bodice and the cups had boning sticking out. It was now sewn together OFF CENTER!!!! And to top it off, the skirt had not been shortened and was full of pins. It was a MESS!
We pointed out everything to Nena & she immediately got defensive, belittling my sister for her feelings. I was in awe of her rudeness. She offered to work on the dress but she said she was busy with another bride's gown right now. At this point my sister didn't want her to lay a finger on the dress, so we decided to take it elsewhere and tried to come to an agreement on payment. This was not quality work nor did she even do the majority of the alterations she was supposed to, so we felt it was unfair to pay the full amount she was asking. For some time she refused to budge on a discount and even threatened to call the police, but eventually they came to an agreement.
As we exited Nena's shop, my sister grabbed the receipt off her desk. Nena then LUNGED at my sister, knocking her to the ground. My mother and I both had to pry her off and even then she had her claws wrapped around My sister's wrist to take back the silly receipt. It was unreal. Immediately I dialed 911 for fear of what this deranged woman might do to us next. She sat between us and the door, holding us hostage in her shop and tapping maniacally on her desk while I gave our information to the 911 operator.
Thankfully three Oakdale police officers quickly came to our rescue and allowed us to leave. As we stepped outside my sister found bruises on her wrist and knees from Nena's attack.
This woman should be ASHAMED of her behavior. She not only ruined our day and my sister's wedding dress, but she also ruined the special experience a new bride should have when trying on her wedding dress. read more