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    Chico's

    1.0 (3 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 3 weeks ago

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    4 years ago

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    Torrid - Clothes

    Torrid

    3.1(7 reviews)
    0.9 mi
    $$

    This review is for Torrid, as a whole, not for any one store. The prices in store are significantly…read morehigher than online for the same exact items. Customer support will not price adjust for in-store purchases, because they "don't have access to in-store purchase data". Are you sure? That doesn't seem to create a positive customer experience. What cost me $186 in store today could easily cost me $76 less online. Adding insult to injury, I went in-store to avoid the piecemeal shipping experience Torrid offers for online purchases. Yes, I sure could return my purchase to the store, and buy everything online, but I don't have the time or patience to wait for one shirt to show up and two pairs of pants to follow. That aside, I will say that the ladies running the show at the Tamarack Village shop were phenomenal today. I'm not upset with them. Again, I'm upset with this ridiculous bamboozling of pricing at Torrid, not the people trying to earn their paycheck. Lesson learned, and to others, I pass on my unsolicited advice of buyer beware.

    I adore Torrid. In-store and online. I love being in a Torrid store when the vibe is good…read more Empowering, exciting, etc. I was just in this Torrid and had the most disappointing experience thus far. No one greeted me as I came in, no one checked in to see what I was shopping for or see if I needed assistance. I was not even offered a changing room. At least 2 employees acknowledged me, however they did not speak to me. I typically have the best customer service experiences in a Torrid - I was shopping for a Lizzo concert outfit! It was supposed to be fun and exciting! I'm just plain bummed out I have yet to get a response after contacting Torrid in the way that was suggested. This was months ago and I'm quite disappointed.

    Chico's - womenscloth - Updated May 2026

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