I used to love this store. I would go weekly. The staff knew my face if not my name. I also ordered…read moreonline quite a bit. There is a new staff that is snotty and unfriendly and I loathe having to go there now. You can only do returns in store so you have to go sometimes. You have to deal with these snotty unfriendly people. It used to be so different and fun. It's too bad because I like their clothes.

This review is for Torrid, as a whole, not for any one store. The prices in store are significantly…read morehigher than online for the same exact items. Customer support will not price adjust for in-store purchases, because they "don't have access to in-store purchase data". Are you sure? That doesn't seem to create a positive customer experience. What cost me $186 in store today could easily cost me $76 less online. Adding insult to injury, I went in-store to avoid the piecemeal shipping experience Torrid offers for online purchases. Yes, I sure could return my purchase to the store, and buy everything online, but I don't have the time or patience to wait for one shirt to show up and two pairs of pants to follow. That aside, I will say that the ladies running the show at the Tamarack Village shop were phenomenal today. I'm not upset with them. Again, I'm upset with this ridiculous bamboozling of pricing at Torrid, not the people trying to earn their paycheck. Lesson learned, and to others, I pass on my unsolicited advice of buyer beware.

Hours are wrong. They open at 11am now still citing Covid for their hours. Staff was rude.read more

I was very tired and had some returns to take care of. I had returns that were not all on the same…read morereceipt so I was ready for it to take awhile. I was greeted at the service counter by Allison with a smile and I could tell she was genuine when she asked "how can I help you". As I started taking the items out of my bag, I told her I'm sorry this might be confusing, she smiled and assured me she can take care of it. She was so kind and calm and then when she took care of everything she asked "is there anything else I can help you with today?" You could tell she wasn't just programmed to say this she was genuinely asking! She's a keeper, I wish she was here more often when I shop in the store.

Kohls is just Kohls... They haven't really changed over the…read moreyears. There are lots more places in Woodbury to get your clothes or other items. Prices seem to be better. Store is laid out ok but the quality of their items are not that good. Parking lot is big, it never seems full, even during the holiday season.

I have been a Kohl's VIP for many years. I can't believe how much it's changed in their clothing…read morelabels and only gone with their brand, which I'm not a fan of. Decided to shop the Woodbury MN store, could not believe how dirty it was and clothes laying all over the floors no matter what department you went in. It's so sad how much Kohl's has changed, and not for the good!

Great quality clothing but service is a real hit and miss here. Sometimes you'll get great…read moreservice, other times they are so snooty that they can't be bothered to welcome you in, ask you if you need help, nor thank you for your purchase. Sheesh!

I would like to Thank the Staff at ur Woodbury store very professional Customer etiquette on…read morepoint in helping my grandson measured and fitted for Tux for his Junior Prom even though it's short notice.Thanks again Eric and everyone involved u all are top notch @Jos A Bank

Nice selection, very friendly staff and at least when I went in around Christmas, the prices were…read moregreat. I had a nice event to go to in late December, when I was expecting everyone would be stuck in snow pants and winter boots but thanks to a "heatwave" I needed some nicer clothes in a hurry. Mathilda was the one who helped me out and went above and beyond setting up a whole outfit - really 2 - for me that I could wear out that night and even reuse for work in winter months. I was really impressed not only by Mathilda's enthusiasm and expertise but also her willingness to help and to make sure I got exactly what I needed. I will definitely be back to this location, especially if I need some great clothes in a hurry.

This is most likely my favorite AEO location. I appreciate that they still have a clearance jeans…read moresection, as many stores have gotten rid of it. This store is spacious, is well-lit, and is always tidy/well-stocked. The employees are both nice and patient, even when I'm returning waaaaay too many orders at once.

The two team members were helpful finding the right size, but the individual who seemed to be a…read moremanager? Was rude as all heck. Tried on pants twice to find THE RIGHT size pants, and felt like it was a bother to open a fitting room door? There were maybe 3 other customers in the store so I cannot chalk it up to them being busy. Maybe it was the rainy day, but seriously, I'm spending money at your location. Dont make me feel like I'm bothering you...?

Still Bad Service. 1/4/2026, 4pm I visited and I echo the last comment: Loft managers: Get these…read moreemployees some remedial instruction on basic customer service! Or better yet, get some employees with some basic common sense. I was not greeted- Which isn't surprising since they obviously could not see me my entire visit. There were at least two employees -maybe three. I found what I was looking for, I found my own dressing room, I went to the cashier to purchase 2 things - she was doing something, folding clothes maybe and looking in a book (?) not cashiering. She said nothing & moved away from me to the other side of the counter - I thought "oh- she needs to log into a till/cash-register". She did something to the register then- still ignoring me went back to the other side and resumed whatever she was originally working on. Another employee walked behind the counter and the first employee says to her- "You need to help her" to which the 2nd employee ignored, and she began a return for customer that walked up after me. What is going on at this store? I left and went to Express next- great customer service, went to the Buckle - Outstanding customer service- Went to Wal-Mart and the lady who worked AT WAL-MART who didn't speak English confidently was MUCH kinder and MUCH more helpful. @LOFT I am telling you your customer service at the Woodbury MN Store is behind WAL-MART (by a lot!)

Loft Woodbury Lakes, Woodbury, MN…read more Dropped into Loft today to make a return of an online purchase. Went to desk first to let them know I had a return but was going to shop first. At the time I was shopping there was one other customer in the store and she was getting help with something from one of the 2 employees there. Very disappointed that neither employee offered to put the pile of clothing I had in my arms in a room so I could continue shopping. So I didn't continue, but let them know I was headed into the dressing room. I dropped some of the pile of clothing I was carrying on the floor and one of the employees standing a few feet from me did not offer to help me even then, she actually laughed. As I was in the dressing room I needed to try other sizes, but no help from the employees who were helping no one! They were putting clothing on the sale rack and at one point were in the dressing room talking. No offer to help or to check on my progress as is customary. I did buy a few items and made my return. The employee who checked me out was completely devoid of any display of personality, friendliness or helpfulness. Don't go in here! Shop online. Loft managers: Get these employees some remedial instruction on basic customer service! Or better yet, get some employees with some basic common sense.