Still Bad Service. 1/4/2026, 4pm I visited and I echo the last comment: Loft managers: Get these employees some remedial instruction on basic customer service! Or better yet, get some employees with some basic common sense.
I was not greeted- Which isn't surprising since they obviously could not see me my entire visit. There were at least two employees -maybe three.
I found what I was looking for, I found my own dressing room, I went to the cashier to purchase 2 things - she was doing something, folding clothes maybe and looking in a book (?) not cashiering. She said nothing & moved away from me to the other side of the counter - I thought "oh- she needs to log into a till/cash-register". She did something to the register then- still ignoring me went back to the other side and resumed whatever she was originally working on. Another employee walked behind the counter and the first employee says to her- "You need to help her" to which the 2nd employee ignored, and she began a return for customer that walked up after me.
What is going on at this store?
I left and went to Express next- great customer service, went to the Buckle - Outstanding customer service- Went to Wal-Mart and the lady who worked AT WAL-MART who didn't speak English confidently was MUCH kinder and MUCH more helpful. @LOFT I am telling you your customer service at the Woodbury MN Store is behind WAL-MART (by a lot!) read more