I had ordered a great kilt from here some time ago, before they had updated their website to what…read moreit is now. As an aside, this exemplifies why you should not even bother leaving a review on the seller's own website, as ever since they updated to the latest version, all of their reviews, including the negative ones (of which there were plenty), have disappeared with the old website. In any event, there was a sign-up bonus/coupon at the time for such-and-such off your order -- which, for an item as expensive as the great kilt, amount to almost forty dollars off the order.
I input the coupon, proceed with the checkout, and wait for the item. When I am checking my bank account one day while waiting for the item to arrive, however, I notice that the discount amount was not actually deducted in spite of that showing up on the online order invoice, i.e. in spite of the invoice's declaration, they still charged me the full amount. So when I finally get the item (for which the paper invoice that came with it also indicated a discount that was not actually applied), I gave them a call and pointed that out.
I was quite amazed, though, that guy on the other end was immediately combative, at first denying such a thing happened and trying to dismiss me with "well, you just got screwed on that one, buddy." What the f---? You give people a code for a discount, the person applies as indicated to the order, it shows up both on the online and paper invoice which can be used as evidence of being overcharged to the bank if I wanted to file a merchant dispute -- and you try to take the tack that I am somehow at fault for their muddling things up or being outright dishonest/hoping I wouldn't notice the discount wasn't applied?
That was quite incredible, though I assume this person must have realised rather shortly they were in the wrong on all accounts and by the end of it said I would get a refund in the amount indicated. That shows they aren't completely dishonest, but they need to either make sure someone who isn't 'roiding handles their customer service, and/or hopefully they improved their book-keeping. In any case, that treatment insured that was the one and only item I would ever purchase from them, which is something of a shame since the kilt itself wasn't half-bad.