I recently attempted to order some clothes from a catalog and take advantage of the perpetual sales. I found three items that I liked, signed in and placed the order. I entered the promotional code, clicked on "place my order" and got the usual order confirmation and order number for tracking my order.
Several days later (and I admit, I didn't print my orde confirmation or get an email, which did strike me as odd, but I assumed foolishly that it was in my junk mail) I logged in to check the progress of my order, and found out that it didn't exist. I spoke with an online customer service rep, who was definitely NOT helpful, nor respectful. Her comments pretty clearly indicated she had no intention of quickly assisting me in making the order. My items were still in my bag, and from her perspective it was user error. The new price on my items was more than double the price on the day of the order.
Considering the fact that the company has sales daily, her comments were surprisingly not helpful. I have made my purchase from Appleseeds, and I am done giving money to a company that employs or supports rudeness. Rudeness is not part of my value system. Even if the entire country turns to rude behavior, I will not and I won't shop there any more. I have been a customer for nearly 30 years. I am done. read more
