I used Nelson's for weeds about 6 months ago. They came out as a last minute fill in, due to a cancellation, and sprayed front and back, of the 1 acre property I live on. They did not have a bill for me since I was a fill in, but I got a text telling me how much I owed. Payment made! Fast forward - I'm getting weeds, called office. Got answering machine numerous times! After 4th or 5th call, I was finally given a call back. Ir took 3 weeks to get an appointment, meaning U called for 3 weeks as no one was getting back to me! Appointment made for a Friday at 2pm
Received a text at 1130 that someone would be there at 1230! I'm at work and no where near my home. I texted the tech and says my appt was at 2 so did I need to rush home?? Botton line, he had a cancellation and didnt want to wait around. I needed to be there to let them in the back. The office person just blew it off and said they would reschedule. When asked if I would get a call back that day, she said no, more like the end of the month! Now looking at about 2 months to get appt.
Guy came over and did the front, then I'm informed they wouldnt spray the pavers! I wasnt told that previously. Now she starts texting me, telling me I signed a contract! Contract? I never got a contract! She insists I did but cant produce a copy when I ask for it. Remember, they didnt even have a bill for me the day they originally came out. My backyard is locked up because I have dogs, but now shes telling me I gave grass and not weeds in my backyard! How would she know what I have? Very rude woman, telling me I'm being mean?? WTF?
I'm the customer! Horrible customer service and follow up. Canr believe this company and how truly inept they all are, including the technician and office girl. Very immature! Cost me $420 but I'll notify my credit card company to gave charges reversed. Job incomplete!! read more