DECEPTIVE DEALERSHIP Triple check your paper work for sneaky add- ons and mark-ups. Demand exact breakdown of all fees. Double check their "out the door" price on the vehicle. AVOID trusting verbal promises and be prepared to walk away. Go to reputable dealership that will treat you with respect read more

I found a used car online that was exactly what my husband and I were looking for. We checked before driving to Norman to make sure it was still available: it was. Everyone was so gracious and kind when we arrived. We had checked on cars at other dealerships and were disappointed with their lack of enthusiasm to help us . Not so at Nelson Mazda. The car was great and the entire process went so smooth that we bought it the same day. Financing was easy; they got us a great rate. The young man that helped us was wonderful. We will definitely recommend Nelson Mazda . read more

Walked into Nelson Mazda with financing already approved, picked out a vehicle, and were fully prepared to buy that day. Instead of respecting that, they ran our credit anyway and then tried to force us into using their financing. Absolutely dishonest behavior. If a customer comes in with financing already secured, there is zero reason to play games unless the goal is squeezing more money out of the deal. Nothing destroys trust faster than a dealership ignoring what the customer explicitly asked for and then pretending it's "part of the process." It isn't. It's shady. We came ready to buy a car. They turned it into a lesson on why people hate dealerships. read more

Sales agent doesn't listen and is not qualified to appraise or provide financial support. The lot was too full so I couldn't drive the vehicle I was interested to purchase because it was blocked by other cars. They didn't care if a car was sold said they were salary based. Sales agent couldn't give me any information how they trained to appraise a vehicle. Basically didn't know about autos. They have a check list they use. Anyone can work there because they don't need any qualifications. read more

This place is too good to be true. I bought a used subaru outback in October. They gave me what I expected for my trade in and had a kbb good price on the outback. Today I came in for my free oil change and tire rotation. I received the video inspection and the service department did not try to sell me a single thing I didn't need, not even air filters. I hope they don't change. read more

Sell 2 Nelson was a great experience. Had a used car we no longer needed. Drove in and they looked at the car, tested it out and gave us a check same day for more than we thought. No pressure to sell, no haggling, they don't make commission. Great place to sell a car. read more

Nelson Mazda Norman - Car Dealers Near Me - Norman, Oklahoma

Just bought our third Mazda from Nelson. After extensive shopping they had the best price on our new CX5 and very painless experience. Totally unlike the old school Edmond Mazda dealer. We saved almost $1,000 on the same exact car. David hit this one out of the park!!!! A great experience read more

We purchased a CPO Mazda CX-5 this week and were pleased with our experience at this dealership. Konnor was our salesman, and he was professional, fun and easy to work with. No pressure pitch, but very helpful with questions and demonstrations. We made multiple test drives on several vehicles at Nelson over a 5-day span and Konnor was very patient and helpful while we made our decision to purchase. It's too early to review the service department, but as far as the initial purchase, I'd definitely recommend Konnor and Nelson Mazda to anyone looking to purchase a vehicle. read more

WARNING! If I could give 0 stars I would. Let me start out by I drive from DALLAS for a specific car. I first went to the Tulsa location (amazing people) and the Norman location had the exact color I wanted. They ensured there would be no issues getting the car to me as they do this often! When the manager of the Tulsa location called they told him the car was already sold. However, when I called they said they had the keys in hand and ready for me to purchase the car. During the process of trying to figure out how we can get the car to Tulsa the guy I was speaking to from Norman told me I need to figure it out with the Tulsa location (what we are trying to do) and then hung up on me! They were rude. They then told the Tulsa location no. That I could come there and buy the car from them. After beating treated so poorly by these people I stayed in Tulsa and went with a different option! In no way was I giving this dealership a penny or second of my time!!! read more

We had a great experience here. This dealership does not have the feel of your typical dealership. From what I could tell the reps are not paid commission. It seems everyone just wants to help you here and that is exactly what they did! Robin assisted us throughout the buying process and did a phenomenal job. I could definitely see us doing business here again. read more

The most important part of this review is just this: I have always thought buying a car was a nightmare, but this was (almost), dare I say, fun. I've bought four new cars in the last ten years, and this was by far the best experience I've ever had. Part of that is probably because I've learned a lot about what to do, and what not to do. I also have better credit than I used to have, so being eligible for better financing definitely made the whole thing less painful. But none of that would matter if the overall experience had been poor. Nate Parker made our experience outstanding, and I felt like that was due in part to the overall management of the dealership. We needed a new car, and I had decided I wanted a CX-5. I was looking at used ones when I realized the new ones are really similar in price. I found one online at Nelson, and I've learned to make sure they have the car you're looking at. I worked with Tori, their digital manager to make sure it was available, then made an appointment. I was so sure the car that had been advertised wouldn't be there, I think the staff there was like, who hurt you? We were able to test drive it when we arrived, and then we were thrilled when they offered us $8300 for my husband's car. That was more than we expected and that plus our down payment helped us be in great shape on our new car. The new car was the right price, the price that was advertised, and I was able to get the zero percent financing. I also got the 90 days with no payments, which really helps me so I'm not paying a payment at the same time as taxes. They are building a new facility, which will truly make this experience over the top. I mean it when I say, I'm literally tempted to see what they would give me for my car, since that one is paid off, and get my husband a new car as well. Is that insane? I opted not to take it back for a detail. I just don't think it was necessary for a car that had four miles on it when I took it for a test drive. Plus, in the time of COVID, I just didn't think it was worth the risk. Speaking of COVID - our guy was great and had his mask on the whole time. However, a woman salesperson right behind him had her mask around her neck. This was problematic for me, since we were in there for 3+ hours, there was lots of time to be exposed to her. She was also talking with other clients, so they were at risk as well. However, that's not Nate or Quinton's fault, so I'm happy to write this five star review and hope others find it helpful. read more

nice service from parts dept! always have the parts i need and ready for easy pick up.

I can not say enough good things about this dealership! They had the exact car I wanted -- in stock. Justin Prine was my salesman and he did a great job. He explained the sticker price, all the rebates, and the final "out the door" price over the telephone. The deal sounded good, so I scheduled a test drive. The car was waiting for me and parked up front when I arrived -- Nelson Mazda was prepared for my arrival and did what they said they would do. (I honestly have never experienced this kind of preparation in any other dealership!) The test drive was great and I told them I wanted to buy the car for the deal we made on the telephone. But that's when things changed... Justin Prine told me Mazda changed their finance terms... I'm thinking, "Ok -- here we go... the deal just got worse for me...". But, I was shocked to learn the Mazda finance deal got BETTER for me! 0% financing instead of 0.9%!!! And I would not have to give up my rebate to get the better interest rate! WOW! Are you kidding me? Justin and Nelson Mazda could have just not told me, and made a better deal for themselves -- but they did the right thing! Who ever heard of an honest car dealership?! HA! THEN, things got really crazy! Justin's manager asked to take a final look at my trade in. (I'm thinking, okay, here's where the deal gets worse for me...". He spends a few minutes looking over the trade in and taking some photos -- and offers me 40% MORE than his previous offer!!! Are you kidding me? Seriously?! What kind of car dealership does this stuff?! I walked away with a very nice car that reminds me of a new car I bought 29 years ago -- and the new one only cost me $1,800 more than it did 29 years ago! I am super happy with the car. And I'm super happy with Nelson Mazda. Keep up the exceptional work, guys! read more

Truly the BEST dealership I have ever been to! As a woman I hate dealership and hate sales people, when I walked into Nelson Mazda Norman I instantly felt seen, calm, and helped! Robin is the MOST helpful!!! Jaren is amazing as well!! The front desk was always so kind and opened every door for me! There was always Christian music playing which just made things so peaceful! I ended up buying a Mazda and just regretted my car decision I went back and the staff didn't pressure me into keeping it, but truly helped me find what I wanted and they did and it wasn't even a Mazda I ended up buying! They had the MOST patience I have ever seen and they weren't disrespectful or unkind to me for being an indecisive woman! I can go on and on for this amazing place!! People don't hear enough about amazing car dealership and this was definitely the one for me! I will continue to purchase cars through them first! I live in north edmond and make the commute to Norman just to have truly phenomenal customer service and I highly recommend you do the same! read more

Don't trust these scammers. They will tell you the tire isn't repairable and needs replaced to try and sell you a tire, but I told my husband go to discount tire and get a second opinion i don't trust dealers (and this is why) discount fixed it right up said it was repaired safely and we didn't even have to pay anything!!! Makes you wonder how many people just say ok go ahead. Terrible customer service. And we bought the darn car here. Never again! read more

Friendly people. They always take the time and listen to my concerns with my car and give me detailed feedback. It's worth the time to drive here rather than going to that other Mazda dealership. Trust me! read more

Went to dealership with questions about car in Tulsa dealership. Communication of car and what I wanted/needs where great and the buying team was great also very easy to talk with. No pressure by either team. I say team cause that's how they did things as business. Overall great experience however found vehicle elsewhere. read more

I bought my 2018 Honda Civic Si with no complications. Until I got called a few times to come back up to the dealership and sign paper, didn't think it was that big of a deal until it was a certain paper for credit which should've been signed prior to me driving off with the car. Then we had another call saying we need to come up to the dealership and pay the first car payment there, I go through TFCU. So i went up there and paid my first car payment because they (Nelson Mazda) said it is required from the bank. Time goes by get a call FROM THE BANK saying my first payment has not been paid. Long story short do no trust these people. Communication skills? 0% Common sense? 0%. read more

So I bring my 2016 CX-3 in because the air conditioning failed after 50,000 miles (love that reliability!) and the service department swaps out the condenser because there's a recall, no charge. Great right? Well two months later my air conditioning is blowing hot again and they tell me that now my air compressor failed, and that they need to replace it for $1500. Now I'm no mechanic, by I would think an air compressor with 2 months left to live makes some kind of noise, leaks, does SOMETHING to indicate it's not running well, which makes me wonder why they didn't catch the issue 2 months ago when it was in their hands getting the condenser changed. I thought, man, they're either totally incompetent not to notice, or they DID notice and figured they'd get a big check from me in two months if they said nothing and just let it break. Thankfully the mystery was solved when I took the car to an independent shop who said the air compressor was cycling fine and that the frion had just leaked out. How about that? So it's my personal opinion that the service department at Nelson Mazda is either deliberately or ignorantly dishonest, and will not recommend them for any kind of service. 1/5 read more

Don't recommend at all, brandon sales manager does not care at all bout your visit, bought my truck november 23 2021 and transmission is out already, when I signed papers the truck was all original, once I picked up my truck, stuff was changed and I let them know and 4 months later sales manager said absolutely not to fixing the problem caused by them. Definitely do not recommend, a lot of other dealers that are willing to make things right between customers after a purchase and Nelson Mazada is not one of those, once they got your money they don't care read more

It took 6 days to purchase a vehicle here! We knew exactly what we wanted, found it online, & called the dealership. We got approved for financing through our bank. We spoke with Jessid who would not return calls or texts in a timely manner. We were told on two occasions that the reason he didn't get back with us was because "there were a lot of customers in the lobby". Were we not customers? Just because we weren't in the lobby didn't make us less important. We were trying to get the paperwork together so all we would have to do was swing by, sign, and take the car. My husband had to finally speak witha manager, Kendra, who was fantastic in getting things together. Jessid called us back after we spoke w Kendra & said he was getting the paperwork together. I mean, shouldn't that have already been done! Because if the lack of customer service, we asked for a full tank of gas & 3 oil changes. A request dealerships in the last have had no trouble honoring. Jessid told us no, they would do 1/2 a tank & no oil changes. A terrible place to buy a car or at least from Jessid. read more

I saw the car I wanted on their website. It's a 2017 Ford Escape, STOCK: P2953. I made an appointment and left work early today from Tinker so I could make it for the test drive. Everything looked great on the website. Clean carfax. They told me over the phone it was in pristine condition. The looked at my car and valued the trade price while I test drove the Ford Escape. I heard a loud flapping noise during the drive and pulled over on the side of the highway, it was that loud, to find a loose plastic skid plate under the car. I tried fixing it quick but got back and told them about it. They basically told me they wouldn't fix it and I'd just have to deal with. That was the first red flag. I looked over the car a little closer and to my surprise, found hail damage all over the hood and roof. It wasn't super obvious and couldn't be noticed from far away, but there they were, dime sized dings all over, even one chipped the paint. I asked if they were ever going to tell me about it and they claimed they were unaware. After some more questioning, I find out that they were aware and the car was priced based on the current condition, meaning they assessed it with the hail damage. It wasn't on the website and it was not mentioned to me over the phone before I drove 45 minutes to their dealership and took time out of my duty day. So I said they would have to go down in price or fix the hail damage for me to accept the asking price. They refused to do either of those things. They didn't tell me about the hail damage, likely hoping I wouldn't notice and then refused to fix it or move in price. Then they tried lying to me about it. What an awful experience and absolute complete waste of my time. Shame too because I really liked the car. I'll never be going back. So if you're thinking about going and looking at this Ford Escape, know that it has hail damage. I just checked their website and they still have not updated the listing to show the hail damage. Shady business!!!!! read more

Buyer Beware! If you are out of town and looking to buy a car from them. Steer clear! We had been speaking with them about a car for 2 weeks. The original person looking at it was unable to purchase it. Taylor (sales woman) told us we had first chance to buy the car since we had been so patient. We had made it clear we we were going to place a down payment to allow us time to make the 3 hour drive and test drive the vehicle. Taylor sent us a video to review. 4 minutes later, she stated someone walked in and wanted to drive it. She did not inform them we were actively looking at the car. They are very unethical and I would not waste your time! Please see the text messages for validity. read more

Went there at 730 am to get a tire change and alignment wasn't out of there till noon. What's the point in having an appointment and something that takes 1hr 30s taking 4hrs. Never going back again for any service. read more

I went in to look at a mustang that clearly wasn't taken care of. I would have taken the vehicle if they reduced the price by $300 to help with some of the noticeable repair needs. They said no. I said ok call me if the price changes. We don't haggle and change price they say. I leave town and check the site and they took $1000.00 off. The salesman never contacted me and then it sold the next day. Rather lose $1000.00 instead of $300. I never seen such stupidity. read more

Today I'm the proud owner of a new Mazda CX-30 Turbo Premium and could not be happier with the deal or with the way we were treated throughout the purchase process. THANK YOU, Nelson Mazda of Norman, for being an honest reputable dealership - what a breath of fresh air! After several weeks of preparation on the internet learning how to negotiate a car deal and defend one's self against "dealer tricks", it was fantastic not to need such armament. Jaren Knight, our Customer Service Representative, could not have been more kind nor more professional - no classic car-dealer sales tricks, no high pressure just honest answers to our questions. If you are seeking a different kind of car-buying experience, one where you don't feel taken advantage of nor pressured, try an honest reputable dealer. Go see Nelson Mazda of Norman, Oklahoma and ask for Jaren Knight you won't be disappointed. By the way, if you have not driven a Mazda you have a treat instore. Why be stuck simply driving a boring same as everyone else type car when you can drive something that is actually fun? If you question Mazda's quality, my 1999 Miata after 135K miles everything (including the AC) still works. Go drive a Mazda you'll be amazed. Thank you Jaren Knight. read more

Just bought a CX9 from Nelson. To my disadvantage there was only one CX9 in the OKC metro that had all options including color we wanted so dealer was able to bully me around a bit. Paid more than I should have for the vehicle but still got a decent deal. Could have done without the story of an old lady coming to dealership at closing and will come tomorrow to drive they know how to play the game here so hopefully you won't be in a hurry to buy like we were and can walk away if they won't come off price. You certainly can find a better price than their sticker if you have the time to shop around. All in all I had a decent experience as far as buying a car. Would I buy from them again? Perhaps but not under these circumstances. read more

I had been looking for a Ram 1500 used pickup with low miles and a fair price for 3 weeks straight. Every dealership had either just sold it before I arrived or it was junk. My wife stumbled on to a Ram 1500 at Nelson Mazda in Norman and said I should go check it out. I was not in any mood to mess with salesmen after all I had dealt with prior. Guys, please listen to your wives now and again. This truck was a 2011 in near mint condition with only 20,000 actual miles. When I arrived, I was greeted and asked if I was ready to go look at the pickup. It was exactly as they had posted online. No trick photos hiding damage. The salesman was non-aggressive and explained they don't work on commission. When we sat down to discuss the deal, he presented the carfax and shared the history without delay. This is a no haggle on price dealership. Take it or leave it. I took it! I was happy with complete transparency and no haggling. The very next day I went to their Tulsa store and bought a used pickup for my son. Same honesty and transparency as the Norman store. Check these guys out!!! I left very happy twice! read more

Quinton is the only sales guy I've ever enjoyed buying a car from. Tori, the internet sales manager, is great too. This dealership treated us so well I will recommend them every day of the week. One opportunity for improvement is the detailing job was done was half ass, but Quinton offered to fix it. Simply fantastic experience buying a used vehicle! read more

WORST SERVICE EVER! Never been so disrespected!!! Unprofessional unethical and rude!! Please take your business else where. Was given a signed agreement and in less than 24 hours they raised the vehicle by 2k read more

Horrible costumer service. Dropped my car off for a oil change and waited three and half hours. Their service manager tried to explain I was high priority to them. Seems a bit odd. I politely explained I was in a rush because I was already late for an appointment. They proceeded to tell me my car was "on the way" as a waited a bit longer. Not impressed. Definitely will be going elsewhere for service. read more

I tried to contact service concerning work to be done on my Mazda Miata. I was put on hold and remained there for almost a hour (phone on speaker and laying out in order to hear) and finally got a lady asking to direct call and told her service. I was put through to some terrible music and never got a answer from service. I then called Bob Moore and got the service manager on the second ring. Needless to say I will use Bob Moore for my Vehicles both service and purchase. read more

We are still in the browsing stage and I cant make any testament to the Buying process yet. Mazda is one of our possible choices along with other compact SUV's . Mikayla at Nelson Mazda is the most pleasant sales person to work with. We loved our test drive with her. She is very knowledgeable about the Mazda products and knows her business . She is also a great listener to the needs or wishes a customer might want. It was a relaxed atmosphere there without pressure to seal the deal that day . This dealership delivered outstanding customer service , a relaxed atmosphere and no pushy sales talk due to the non commissioned employees. This is how car shopping should be read more

I have been going to Nelson Mazda in Norman Ok. for the last 2 years. They have gone out of their way to specialize in customer satisfaction!! I came in for an oil change during their company Thanksgiving lunch, and understood that it may take a little longer due to that. So what happened? They fed me and gave me my oil change and tire rotation for free due to the wait...Never have I experienced such great servicing. I will continue to go back and do so. Great people!!! read more