took our bug to fowler vw norman to be fix because it would not make it to OKC VW on northside they…read moredid diagnostics on it and it was the ECM they said it would take a day to get the part they called for us to pick it up Keith said it would be about 1940.00 we went in to pick it up he was at lunch the total was 2316.32 I ask if the diagnostics would reduce the total and we were told NO everywhere I have ever had repairs made reduced the total by the amount of the diagnostic charge. That was on 5-12-26 today on 5-18-26 the cruise control stopped working so I called Keith at 2:57 left a message it is now 5:42 and I am still waiting for a reply to my call, guess I will have to try calling again tomorrow this is the most disappointed I have ever been in a company and will say I WILL NEVER RECOMMEND FOWLER VW FOR REPAIRS OR ANYTHING FOR THAT MATTER . Clay Kemp

The staff at Fowler are always professional and helpful. The sales staff is attentive and and…read morepatient, and the service team is always clear, honest, and quick. It's my second vehicle from them and I've had it for two years now. I wouldn't consider going anywhere else to purchase or to have my vehicle services. Highly recommend Fowler VW.

Amazing service and car sales! Their purchasing process, sales, parts and service staff are all…read moregreat! I've never had a bad experience at Eskridge! I'm very particular about my vehicles and how they are serviced and Eskridge has always done great! David in service is a very genuine and trustworthy employee. I've always taken his advice with my Hondas and have never been mislead! I'm definitely a customer for life!

I had a nice experience purchasing my car from this dealership but my experience with the service…read moremanager and his team has been stressful and disastrous. First time I went there for repair, arrangement for loaner was not made and I had to go back a week later. When I took my car for brake repair, they changed the steering wheel and when they installed a new passenger side mirror I paid for, they doubled the charge for labor and installation. After I confronted the service manager-Pat- he lost his temper, became rude and condescending. An employee who loses his temper with customer should not be allowed to be in the workplace much less to hold a management position.

I found a used car online that was exactly what my husband and I were looking for. We checked…read morebefore driving to Norman to make sure it was still available: it was. Everyone was so gracious and kind when we arrived. We had checked on cars at other dealerships and were disappointed with their lack of enthusiasm to help us . Not so at Nelson Mazda. The car was great and the entire process went so smooth that we bought it the same day. Financing was easy; they got us a great rate. The young man that helped us was wonderful. We will definitely recommend Nelson Mazda .

Sales agent doesn't listen and is not qualified to appraise or provide financial support. The lot…read morewas too full so I couldn't drive the vehicle I was interested to purchase because it was blocked by other cars. They didn't care if a car was sold said they were salary based. Sales agent couldn't give me any information how they trained to appraise a vehicle. Basically didn't know about autos. They have a check list they use. Anyone can work there because they don't need any qualifications.

Helpful, respectful, and reasonable. I brought my 2006 Dodge Charger in because my drivers side…read morewindow's regulator and motor were shot. Terry squeezed me into their tight schedule and was very transparent about what needed to be done and how much it would cost. It works as good as new now. Honestly just a kind, cool guy. I would highly recommend Terry's to anyone in the Norman/OKC area.

Took my 2018 Buick Encore in to get a coolant leak fixed. First repair was the water pump and they…read moredone an oil change for free which was nice. But my oil was milky and they didn't say anything, which means there was coolant in the system. And I tell them my coolant is still leaking so they finally get the head gasket fixed a second time I had to take it in. Well coolant was still leaking after that, so I fixed it all myself since they couldn't fix it the first couple times. First was a coolant hose had a crack in it, second that brand new water pump they installed the bolts wasn't tight at all and that's where the coolant was leaking through and there was missing bolts, also the water pump gasket looked non existent. So first repair paid $800 for nothing...And when they said they replaced the water pump, they didn't because I had to buy a whole new one. So they didn't do any of their inspections on if it wasn't leaking coolant. And I even asked them and they said yes which they didn't. So the only good thing they did was the head gasket that was about it...$700 wasted.