We love our vehicle we got from here and we recently brought it in for an oil change it did take about an hour like they said it would. They actually send you a video link to your email of the whole inspection under your hood which is pretty cool! They have a nice drink machine and we sat inside and chilled till it was done! Thanks so much! read more

Bob Moore Nissan Of Norman - Service video - Auto Repair Near Me - Norman, Oklahoma

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This was one of the easiest, most pressure free buying experiences I've ever had and I've been a party to at least 3 buying experiences per year as I've helped friends and family purchase vehicles! I was appreciative of the straightforward pricing and no sneaky dealer add ons. Joshua was a respectful and patient salesperson that gave me the time I needed to make the right decision. I also was impressed with David in finance. He showed me my options but didn't try to persuade me to purchase more than I wanted. Both these guys and their managers gave me exactly the shopping experience I was looking for. Thank you Bob Moore! The recent changes you've made in your sales approach make all the difference in building customer trust and retention. I'll be recommending you to others and will be back when I'm ready to purchase again! read more

Well, well, well! I came by for an oil change, no appointment. My previous Nissan service station is no-appointment oil changes. Pro Tip: make an appointment and come here. However, I didn't have one and started to walk off to schedule one, and they just caught up to me and said, "no, no, no...we have an appointment available. Let's get you going. Then while you wait, go inside and get a snack and some coffee." I am very impressed. Very clean waiting area, 2 big TVs end comfy chairs. A complimentary soda fountain, coffee (pod style), and water and some snacks. Then, they also have soda bottles available for purchase and a snack machine. So, customer service: 10, amenities: 10 read more

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Dakota Beaty the service tech did well in keeping me informed as there were several issues to address. We narrowed down issues that had already been done, to the ones that got my car running well and safe for travel, The parts were ordered and my car was ready the next day as I had a loaner it was of great help. Thanks also to Jake Dahle Service Mgr. read more

Just wanted to say our sales guy Cody was absolutely amazing but they lost the deal because of the sales manager and I think his name was Phil. So we drove to Bob Howard in OKC and they treated us like kings. read more

Recently, I purchased an EV for my daughter, and had a great experience with Josh (salesman). I live in another state, and there is a $3000 rebate (in Maryland) if an EV is purchased. So when I asked Preston (finance director), to fill out this state form, that certifies my purchase from Bob Moore Nissan (https://mva.maryland.gov/documents/vr-334.pdf), thru email and speaking with them, and I was told that this is not their form and they will not complete and sign it. I am unable to file for this free money at this time. I don't know who else I need to talk to, at Bob Moore to resolve this issue. read more

Just bought a new P/U. Salesman Robert Walker was great to deal with. Made an offer and, believe it or not, they came back with even less than my offer. Good dealership and great salesman. read more

Really appreciate the help this morning! The plastic cover under my mom's car came loose and was dragging the ground. We pulled up and they immediately grabbed connectors and reattached it without any wait. Thank you so much for the great customer service! read more

Had to take my car in here because its a nissan, and these people charged me like 6,000$ for some stuff, and then just a few months later i find out my transmission is going bad, a mechanic told me they ripped me off, someone shouldve said something but nooe, they told me all this other junk needed to be replaced, so got that done and then a few months later the car is dying and about to be usless, so why did they allow me to spend that money? why not tell me what was actually wrong with my car? Why not offer me a trade in deal for a working car? I hate conmen people like this. I send all my business to other places now. I couldve bought a new car for what they charged me would only last not even a year. Stay away from this place! read more

These guys were great. Willing to work with you. I called in Friday around noon because I had issues with my car. They scheduled me for 3:30 pm that day. I managed to drive there. Found out it that rats ate my wiring. They could not complete the job on Friday, but the guy was willing to complete it Saturday morning. I was able to get a ride. But they were awesome. Got me going fairly quickly. They gave me suggestions on how to keep the rats away. Plus, they still do the rewards program. They will probably see me again. They are a little further out, but it just might be worth it. read more

We recently purchased a Nisan Maxima from Bob Moore and couldn't have had an easier time and smoother process, thanks to our Salesperson Connar Pomaville. She not only did exactly what she said she would do, she went above and beyond, to make sure we got the exact car we wanted. She pulled VIN info, sent interest rates and down payments needed; pulled the car up for us so it was waiting for our test drive; plus gassed it up when we left. She even got us 2 Dr. Peppers to drink while we waited on paperwork. Simply, the most positive buying experience I've ever had a dealership in my entire life. Connar is courteous, friendly, honest, knowledgable, and super straightforward. I will not only buy again from Bob Moore, but will recommend that all of my friends and family consider them too. Ask for Connar she's amazing! read more

Bob Moore Nissan Of Norman - Nissan Maxima - Auto Repair Near Me - Norman, Oklahoma

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It's funny how things happen for the better. We were looking at getting ready to trade one of our cars in but not anytime soon. Just wanted to look at our options. So we took our Nissan in for its annual oil change and inspection etc. And we ended up getting a new Nissan Murano!!! This is our 2nd car from this dealership and we will not go to any other dealership in the okc metro. Bob moore nissan has been nothing but great and amazing too us since we got our 2014 versa back in 2014. When they offer you a deal you can not pass it up!!!! They will always have our business!!! And as a woman, I have never had anyone there disrespect me. Everyone there is super nice and friendly. Thank you Bob Moore Nissan!!!! read more

Bob Moore Nissan Of Norman - Our 2nd Nissan from Bob Moore!!! We couldn't be happier with it!!!! - Auto Repair Near Me - Norman, Oklahoma

I've been in US for a bit over 16 years now, and was never expecting to get a service near close to the horrible experience this people provided. I was kicked around and passed like a ball for a month. Every time I went there the service manager was either at lunch or on vacation. They sold me a warranty, and when car needed the repair they canceled. Those people are nothing but crooks. There is no honor in the way they do business. I felt racially profiled at all the time. I just want to tell all of em that when someone speak with accent does not make him mentally challenged, it makes him a foreigner. Foreigner is a person who comes from another country, and if you guys are not comfortable serving foreigners just post so on your doors and save humiliation to people. Absolutely horrible experience. Car was with them for a month!!!!!! read more

My husband and I both obtained vehicles two days ago only to be told today when he went back to get his car detailed that they made a "mistake" and our interest on both cars is actually 2% higher apiece. As well as raising monthly payments on both cars. They also sold me by car with only a 1/4 of a tank of gas. After researching how the financing issue could occur, I learned it is referred to as spot delivery scam also called yo-yo financing. If you are a young inexperienced buyer...BEWARE!!! They took advantage of the fact that both him and I are rather young and inexperienced when it comes to financing cars read more

I went to the dealership first part of December in hopes of finding a Black on Black Platinum. They did not have one but told me they could get one Not a platinum but black on black with Leather & sunroof. I was told not much difference from the Platinum i.e 360 view. When I went to go get the black one they had added $ 3,500 dollars to the price for Economic Adjustment. I decline and continued to look for a midsize SUV. Orr Nissan worked up the number's but they could not locate the Murano so 3 weeks later I contact Mass, my sale person at Bob Howard. There was only 3 Murano's on the lot- 1- silver 1- gray and 1- black. 12/21/2021. Im sure I can get the picture of the lot that day. I told him I would take the black one. So, he gets the VIN # and starts working the deal. The Finance guy came out and they had had added $966.00 to the Murano again. I was getting ready to walk and the finance man took the $966 off. We had a deal. I did not drive my trade in that day but it had been evaluated for $44000.00 on the initial visit. Then we moved to finance, I signed for the vehicle at 3.49% and $6,600 cash out on the deal. The finance guy Brad told me they couldn't put the cash-out on the paperwork because the banks didn't like that. So, he gave me his card with the cash-out numbers on the back and signed it. So Mass, the salesperson offered to drive the new Murano to my house and pick up the Toyota 4 runner I traded in. I go home and an hour later Mass shows up with the Murano. It was 9pm so dark outside, but I noticed the interior was not a black so I stated that to him. He all of a sudden could not speak very good English and said that was the one I picked. I then pulled the Toyota out of the garage. When I got inside the new Murano the interior was very light color. I called Mass and he said, " talk to dealer in the morning." Light interior???? I was very upset. Now I move the Murano into my garage and the exterior color is Brown / Maroon? I called Mass back and he blew me off. Next Morning I call and spoke to the Finance guy. He said I was crazy and cussed me out, so not that I am proud of this but, I cussed back. This Murano must have been in the back as it was a 2022 FWD and the one I looked at and thought I was purchasing was 2021 AWD.(Black on Black) The finance guy told me he usually works used cars ,so he wasn't sure what happened. They removed the AWD 2021 Black on Black from the lot before I got back there. I spoke to my attorney and he told me to try and settle with Group One to at least pay for Tag, Title , Tax. If Group One Refuses we will file a bait and switch claim. At this point it is up to you, Fortunately, I like the color now but it is not anything I would have chosen. I have had 2 Sentra's - 1 Altima and 2 other Murano's in 2009 and 2012. I feel like your company should consider me valued customer and yet I was treated this way. Please Advise, Peggy Thompson PS.2006- Sentra were Red & 2004- White 2006 Altima - Smoke Gray 2009 Murano White 2012 Murano Black on Black I have never owned a BROWN car!!!!!! read more

If you're female, prepared to be Insulted, taken advantage of and be talked down to. I realize ALL car dealers talk down to women.. but this place is the worst of the worst. I go in alone. They ask "Is it just you, no bf, dad, husband??" Immediately, that question. Not, how can I help you, what car are you interested in. Nope... Apparently a single (as far as they knew) women in her late 20s is too stupid to understand buying a car. Interesting logic... NOT! I'm NOT the typical, spoiled southern debutante type, too helpless to know anything without a 'man' telling me. So, they realize I'm a "Yankee'', I'm assuming based on my non - southern accent, they take a different approach and still insult me. (They implied I was aggressive and unlady-like... You know, because I got "mouthy" with a male sales rep & the manager, and this is Oklahoma... Where women are generally 2nd class citizens.) Oh, and every single car here is overpriced... And when confronted about this and I KBB'd and point out how SEVERAL MODELS are $4,000-6,000 more than in other states... Their response is "Oh, but we give to charity more than any other dealer". (Because as a women, they wrongly stereotyped me to think I had a soft side when it comes to a business transaction like this. Also, the church-y stuff doesn't guilt trip me.So, they struck out there.) So.. in reality, they scam that money out of morons willing to overpay??? And have the nerve to call that 'charity', just so YOUR car dealer's name can get the tax breaks??? Wow. Maybe drop the price and I'LL DECIDE if I want to waste $4-6K extra to "give to charity".... And I'LL get the tax break,not your dealership. Lots of con artistry at this place.. AND SEXISM! read more

Buyers beware! I flew to Oklahoma from Ohio to cosign on a used car for my 20 year old son. On May 5, 2023 we purchased a 2018 Nissan Altima from Bob Moore Nissan that was sold as a Nissan Certified Pre-Owned vehicle with 63892 miles on it. We purchased a "bumper to bumper" extended warranty as well. I felt good about this purchase as I own 2 Subaru certified-used vehicles as well in Ohio. On Monday, May 15, the power steering went out so my son took the car to Bob Moore Nissan for service and 2 problems were found. After completion, the service worker asked my son to pay $400 for the repair. After my son explained that the car was purchased from Bob Moore and was 2 weeks old with an extended warranty, the service worker then internalized the price. The worker told my son that he did not know the car was purchased there or had an extended warranty. I found this odd as it should be in their computer system. On June 5, 2 weeks later and one month after the purchase of the car, my son was driving on an Oklahoma highway and the car broke down. My son paid to have the car towed to Bob Moore Nissan for yet another service issue. After the car was looked at, I called Austin in the service department. He told me the car had a "very worn belt" and they could replace and fix the car for $195. At that point, the vehicle had 64488 miles on it so my son had driven 596 miles in the month he owned the car. Not enough time to wear out a belt. I explained that the car was purchased there, certified, and had an extended warranty, and Austin said belts are not covered under my "bumper to bumper" warranty. He then transferred me to Kenneth, Used Car Manager, who I met when we bought the car. Kenneth said the car had been inspected prior to my purchase and the belt was fine then so he decided to split the cost with me. I was shocked and extremely disappointed, as I had a problem years ago with one of my used Subaru vehicles 4 months into owning it, and the Subaru dealership paid the repair because "they should have seen that during inspection." So, at Bob Moore Nissan, a certified pre-owned vehicle really doesn't mean more than "as is." Before I ended my conversation with Kenneth, I asked if they could notate that the car was purchased at Bob Moore and had an extended warranty, as my 4 other vehicles all have that information in their service records. He said no, my son would have to tell the service worker each time he came in because "they service so many vehicles." If you are looking for a dealer certified pre-owned vehicle, I would stay away from Bob Moore Nissan. read more

We had horrible car buying experience. We went spent the last few days discussing the purchase of a new car at Bob Moore Nissan. They sent me a car and told me a price out the door. I spent the entire morning negotiating the deal. The deal went back and forth worth either the sales manager 3 times. Then, the sales manager and I both signed a formal purchase agreement detailing the new car price, our trade in value, and rebates. We also agreed that Bob Moore would detail the car and we would come back later in the afternoon after my son's baseball game. About 10 mins after we left we got a call from Bob Moore Nissan saying they made a calculation error and needed to increase the price by $4,500. They refuse to honor the signed agreement. I guarantee they never call customers to lower the price because Bob Moore is going to make too much money off the deal. Beware!!! Update: I spoke with the Bob Moore Auto Group and they graciously agreed to honor the contract. Thank you for caring about your customers. read more

Was in the lot for 15 minutes and received absolutely no attention! Drove around the lot and not one salesperson came to assist. Will not be going back. read more

From the moment I inquired online to walking out the door with my car I was treated kindly and with respect. Everyone I encountered was friendly and helpful and ensuring my experience was a positive one. I had never been to the dealership or purchased here but I will consider it for my next vehicle. My salesperson Ryan Shock took excellent care in listening to what I needed and my payment requirements. I had a birthday party to get to so the sales manager took the ball and made my transaction quick and painless, I only had to sign. Great job Bob Moore Nissan! read more

I have bought two cars from this dealership. They are always extremely helpful. When I bought my first car I walked in by myself after having another dealership treat me like I couldn't make any decisions because I was a female. Bob Moore was very understanding and found me the perfect car. A year later I went back . Instead of screwing me over( which they could of because I was upside down since I had bought a brand new car a year ago) Rocky worked with me and got me into a brand new Altima that worked with my budget. Bob Moore is amazing and I will be only go to them from now on. read more

Friendly and good car choices. Love the Juke! Sweet car inside and out. Willing to work with you and get you the car and finance rate you want; not pushy or rude about selling you a car at all. They want your business and are willing to negotiate; They are with me and I feel comfortable siting here talking to them unlike the last dealership I went to. read more

Do not buy from these liars! We bought my car last July and we had a good experience until it came down to getting the car serviced! We were told by Kevin Grant our salesman that we would have lifetime oil changes for free. Yes I know spoken word is nothing if it's not on paper but there is the issue we did have it wrote down on the paperwork but magically those service papers are missing.. we only decided to buy from bob Moore because they are closer to home and we were promised oil changes for life. Now they are saying only the first two are free. I could have just as easily went to Fenton on NW expressway and gotten the free oil changes for life! Fenton does have lifetime oil changes and they stand behind their promise! My father in law will only deal with Fenton because their oil changes!! Be smart and just go the extra few miles up to Fenton!! Better service there all around!! read more

I contacted Bob Moore Nissan to purchase a new van for my employee in Oklahoma City, OK. My business operates in 18 states and OK was coming as a 19th state. I explained how urgent my request was as my employee on salary is sitting home and waiting. That was Tuesday the 20th of April 2021. They asked me to fill out a credit app, provide my income, my social security, home address and other VERY personal information. A credit manager called me to verify all information the same day, letting me know it all should be done soon. The day ended without calling, nobody called me the next day so i emailed the salesman. No responses, Thursday i called few time and i was told the finance person had a day off so she will follow up with me today. Still no call (please remember my technician is still sitting home and waiting while I'm paying salary). Friday morning, finally the salesman called me and stated "they don't want to sell me the can because its going out of state!" - WHAT? obviously, they don't listen very well so i explained again, my company operates in 18 states, we are bringing a person that lives in Oklahoma City, OK on payroll and he needs a van. the salesman said "oooooooo, let me talk to the management again. so I waited 3 hours, and finally called the salesman who said "the management don't want to sell the van". I asked to speak with the management, some guy got to the phone and said "we don't feel comfortable selling you the van"! Is Oklahoma part of USSR? don't feel comfortable? They wasted my entire WEEK! they don't care about American businesses, workers in Oklahoma! If they don't want my business and wasted my time, I ask YOU, let's do the same! skip their business! They obviously don't need to sell any cars! read more

Superior service. We had car trouble on I-35 and were lucky enough to be close to Bob Moore Nissan. We pulled into the service center and they immediately diagnosed the problem and repaired our vehicle in order for us to continue our trip to Texas. They explained all issues as they were found during the diagnosis. Our service rep Luke was super and worked hard to help us get back on the road since we were traveling. Very impressed with this service center and would highly recommend. read more

I honestly wouldn't go anywhere else. I bought my car new here in 2013 and have only brought it here to be serviced ever since. The employees in the service center are so incredibly kind and make sure I understand everything being done or needs to be done on my car. They're never pushy or manipulative. I also had an issue with my car where it was in the shop for over a month and they made sure I had a rental car the whole time with no charge even though the Nissan corporation had only said it would be free of charge for a week. Basically, they'll take care of you. read more

If you're going here to buy a car then you are probably in for a good experience, I've only had one man give me an attitude in the many times I've visited this location. But the friendly salesman don't make up for the service center. They're always slow, no matter what. Ask them how long the wait is and multiply it by about 3 to get an accurate waiting time. They get in no hurry and aren't fans of updating you on why you are still waiting. If you're in any type of hurry, don't bother with this place for oil changes, tire service, or anything like that. My first car I had serviced here was "fixed" 3 times before I finally made them take it back for something else. Not a happy customer. It's a shame too, their salesman are incredible! read more

Best service in town. They helped us with a warranty issue and were very kind and courteous. Repaired the car in less and 4 hours and provide us with a courtesy ride to work. They understand good customer service. Definitely recommend them. read more

This is a follow-up on my post of Dec 12, which Yelp did not recommend even though they say they don't favor the advertisers, and even though my post did not violate any of their guidelines. Frankly, I would take these yelp ratings with a grain of salt. Anyway, I ended up taking my Nissan Titan to Midas and one of the technicians there found the problem, when Bob Moore Nissan mechanics could not; it was an IPDM Controller. The truck has been starting fine ever since. Again, I would not recommend Bob Moore Nissan for mechanical work beyond the basics. read more

Bought a used car, problems started within the first week. Month later more problems with the car. When i brought it up to the used car manager; they were not willing to help. They said I had signed something that was not with my paperwork, and they said they would email me but never did. Every time i call them they are just avoiding to make things right. Avoid buying a used car from them. I will never recommend them to anybody. read more

My family and I recently relocated from San Diego to Minneapolis, and Oklahoma City was one of our many stops along the way. The night we got into town, the transmission began behaving strangely, revving up and down rapidly as we got closer to our final destination that night. It was about the worst thing that could happen in the middle of a long trip like that, especially with two toddlers along for the ride. The next morning, we took the car into the service department at Bob Moore, the closest dealership to where we stayed the night before. We hoped it might be a simple fix, or a fluid top-off or something easy, but it turned out we needed a new transmission. Anthony, our service agent, took great care of us, had our problem quickly diagnosed, and promised to have us back on the road the next morning with a brand new transmission installed. While we lost a day of travel due to the unexpected repair, the work was all taken care of under warranty, and Anthony was reassuring, caring, communicative, and professional throughout the entire process. True to his word, our car was ready early the next morning, and we were back on the road. Many thanks to you again, Anthony -- we made it safely to the Twin Cities without any further incident! read more

Good experience. Jason Jones is great to deal with, very patient with a very picky shopper.

We have a 2013 Altima that we purchased in May of this year. Thank goodness my husband and I decided to have it pre-certified when we purchased it and included the additional warranty wrap. Driving to work Sunday I hit some debris in the road that fell out of the truck in front of me. It popped my rear passenger tire and bent the wheel. We had purchased the car in Grapevine Texas but needed to get it repaired here. We live in Mustang. Of the four Nissan dealerships in the OKC metro area the Norman dealership was the furthest but got the best reviews by far so we decided to bring our car here. I am so glad we did. Crystal was the point person for our car repair. When it became evident that it would not be fixed the first day because a new wheel would need to be ordered and delivered from Dallas she let us know so we would not waste our entire day waiting. She kept us updated every day as things were progressing. When the wheel arrived everything was fixed in a few hours. They vacuumed our car and did not disturb any of our personal belongings that were in our car. If anything else happens with our car I will not hesitate to take our car back to Bob Howard for repairs. read more

Kevin Bennett is the best sales rep I've ever dealt with. I just bought my 6th Nissan, but my first from Bob Moore, and I wish I had bought all 6 from them! From my first contact with Chris Maritt, the Internet Sales Manager, to Kevin Bennett, my outstanding sales rep, to Kendra Moore, in financing, the buying process was quick, and painless! I picked out the car, and they had the paperwork ready when I got to the dealership. Kevin made sure I knew every detail about my car before I drove it home. I will definitely buy my future Nissans from Kevin Bennett at Bob Moore Nissan of Norman! read more

i bought a new Altama lasts Saturday from Bob Moore Nissan, in Norman, i was impressed with every person who helped me in the process. . it seemed they were all young people, they were very intelligent and knew what they were doing.i certainly recommend them highly.they will do every thing tp make sure you are happy when you drive off that car lot. they even delivered my new car to my house..im very impressed with with Bob Moore Nissan ,Norman Oklahoma. read more