I came out from California to Oklahoma City and noticed my fluids (Oil and radiator fluid) on my…read more2013 Toyota were slightly low so I wanted the fluids topped off. Travis was my service advisor and he took great care of me. He was kind, friendly, and helpful. He treated me like a valued customer even though this was my first visit to this dealership. The dealership was very busy with other cars but amazingly, I was taken care of within 45 minutes and I was back on my way. They are very efficient and very customer service oriented. I am only out in Oklahoma for a few months, but I will definitely see Travis if I need additional service while I am in town. He was so easy to work with, and they topped off my fluids at no charge. Thank you Travis and Fowler Toyota of Norman!

I recently moved to Mustang, Oklahoma from Las Vegas , Nevada for early retirement. My son…read moresuggested Fowler Toyota for Service and we dropped off my 2010 Toyota FJ Cruiser for oil change , other services , and inspection. Ricky Toumbs was my Service Advisor and he was very nice and informative. He contacted me about other repairs and services that were recommended and sent me a form to check off what I wanted done and what I didn't want to do at this time with prices for each item. It's not cheap getting things done at the dealership , but Ricky gave me a Military Discount and good price for the items I had repaired or serviced. I went to a 4 wheel drive service shop in Las Vegas before I left that was highly recommended and had good reviews. Well turns out they broke a bolt from my skid plate and others were missing and didn't tell me and I only had one bolt holding it on for my drive from Vegas to Oklahoma with my SUV loaded and a hitch carrier mounted on my rear bumper with a heavy box on it. If that one bolt would've came off while I was driving 70mph down the highway I most likely would've crashed and been injured or killed ! Unbelievable ! So , those thread holes had to be rethreaded and one broken bolt in frame had to be drilled out and rethreaded. Synthetic Oil Change , PCV Valve replaced , 4 wheel alignment , 4 wheel drive service ( change gear oil for front and rear differential , transaxles , and transfer cases ) , rear brakes and rotors , after Taxes and Discount came out to $1001.00 . I was figuring about $1,400. Yes an expensive trip to the dealer , but I do recommend seeing Ricky at Fowler Toyota. My son had already told me about some bad shops in the area so it's good to know someone who already knows about those places. I'll be back in the Spring for a Tuneup.

The belts they changed make SO MUCH NOISE!! and the rattle was a loose bracket under the car which…read moremy new mechanic fixed for NO CHARGE!! Don't waste your time and money.

My one and only experience with BA Norman is one that I'll never forget and one that ensures I will…read morenever return for washing my windshield let alone repairs. Initially they seemed on the up and up but don't believe anything they say unless it's in writing, then you are taking a chance. The younger mechanic verbally quoted an approximate price for a simple front brake pad replacement so with that an appointment was made. When I dropped off the car the older man, I assume the owner, wrote up a work order and told me they would contact me with the cost. Well that call never happened and since the car was promised that day and I hadn't heard from them in the afternoon I called to check on the progress. Low and behold the car was finished and I could come and pick it up. I don't expect to get anything for free but between the initial verbal quote and lack of call back the cost increased by three hundred dollars. Reviewing the work order convinced me never to return. There was a charge for flushing the brake fluid when in fact they didn't. If you want quality, upstanding service, like I got after taking my car there to repair what Bavarian was supposed to do (break noise), go to Bob Moore.

Excellent Service along with great personal advice about what would be the best repair service to…read moresafely put your injured or sick vehicle back on the highway to live a longer life. They really do take their time to inform & educate their customers. The guarantee behind the sincerity to do the best repair & service to their customer's is something that has been trusted since they have been in business in this remote rural area in Patrick County located on Heidelbach School Road approximately less than a quarter mile from the intersection of Union Bridge Road 623 which is 3 miles north of Fairystone Park. Thanks for such service Y'all !!

I've been coming here since June last year. I love how thorough they are. They seem honest and…read moreactually care. Also their prices are very reasonable.

Took our car in for an oil leak fix. Got it back a few days later and there was still an oil leak…read more Took it back in, has been in there for over 4 days. Said they are charging us AGAIN. The leak should have been fixed the first time it was taken in and paid for. But then to turn around and charge us again the full amount for an issue we already PAID to fix, is just not okay. Just because someone doesn't know much about cars doesn't mean that we can take advantage of them. Makes me question. Very disappointing.

This is an Extremely ethical company which is very rare in the vehicle service world. A Mercedes…read moredealership denied servicing my vehicle and said it was not under warranty and that it was too old. Eurosport diagnosed it, found out cost was $1700 but did further research and found out I AM under warranty. They told me what to say to the Mercedes dealership and didn't charge me a dollar for the time they spent diagnosing. They saved my family $1700 and did work for no cost. They could have easily said nothing and done the work and I'd have paid them. They will have my business always moving forward for any euro vehicle needs.

took our bug to fowler vw norman to be fix because it would not make it to OKC VW on northside they…read moredid diagnostics on it and it was the ECM they said it would take a day to get the part they called for us to pick it up Keith said it would be about 1940.00 we went in to pick it up he was at lunch the total was 2316.32 I ask if the diagnostics would reduce the total and we were told NO everywhere I have ever had repairs made reduced the total by the amount of the diagnostic charge. That was on 5-12-26 today on 5-18-26 the cruise control stopped working so I called Keith at 2:57 left a message it is now 5:42 and I am still waiting for a reply to my call, guess I will have to try calling again tomorrow this is the most disappointed I have ever been in a company and will say I WILL NEVER RECOMMEND FOWLER VW FOR REPAIRS OR ANYTHING FOR THAT MATTER . Clay Kemp

The staff at Fowler are always professional and helpful. The sales staff is attentive and and…read morepatient, and the service team is always clear, honest, and quick. It's my second vehicle from them and I've had it for two years now. I wouldn't consider going anywhere else to purchase or to have my vehicle services. Highly recommend Fowler VW.

Jeff is amazing to work with. Very kind. Mornings aren't my thing and I couldn't make it at 8am to…read moredrop off my car. Bless him, he let me drop it off in the afternoon. I was in no hurry to get my car back so I told him to take his time. I love how he texts you updates.

They fixed my car's electrical issue, and returned my car the same day. Kept me posted thru text…read moremessages and called me with the price estimate. Highly recommended.

I dropped off my car and asked to be called about my repairs were needed within my budget. I…read morealready had a quote on one of the things needed, but wanted to get a secondary pricing. They fixed what they wanted to, left half the work undone, didn't call, and kept my money. A $400 repair (previously quote) and $27 part cost me a grand. They used to be great, but it's another ripoff mechanic shop now.

I'm a big fan of Luke and A-1 auto. I've used him several times. This week, I took my car in with…read morean estimate from Jiffy lube for replacing my shocks and asked if he could beat it. Not only did he get my car back to me with new shocks 24 hours later, but he beat Jiffy Lube's price by 25%. Luke has my business for the foreseeable future.

Greatest and most honest mechanics in Norman ok. Every time I've taken my vehicle in to them they…read morefix the problem and don't try to add more to it than what is truly needed. Highly recommend to everyone. Only place I will take my vehicle for repairs they go above and beyond for a customer. Thanks guys.

Took my car in for repairs - Matt was not upfront about impending charges. When I asked for an…read moreexplanation of charges over the phone. He said come get your car and hung up on me. He stated the car is fixed and the bill amount was irrelevant. Beware !!!!!!!!!!!