UPDATE: $5,600 PAID, EIGHT WEEKS WITHOUT OUR VEHICLE, AND ADDITIONAL DAMAGE.
I am updating my previous review of K&S Auto because what our family has experienced goes far beyond poor customer service or an unsuccessful repair.
We paid K&S Auto $5,600 to repair my daughter's Jeep. After eight weeks in their possession, not only were the problems unresolved, but we subsequently discovered additional damage associated with the repairs they performed.
I have voice recordings of the owner admitting that he could not figure out what was wrong with the vehicle. Yet K&S Auto still accepted thousands of dollars from our family.
We later had to take the Jeep to another repair facility and pay additional money to correct the damage associated with K&S Auto's work. Imagine paying $5,600, going without your vehicle for eight weeks, and then having to pay another mechanic to undo the work you already paid for.
To add insult to injury, K&S Auto is now holding us responsible because we did not ship back approximately $700 in aftermarket parts that were associated with the additional problems.
At what point does a business take responsibility for the quality of its work instead of continuing to place the financial burden on the customer?
I intentionally chose to support a small business. I gave this company my trust, my patience, eight weeks of our time, and $5,600 of our money. In return, we were left with additional repair expenses and a vehicle that required another shop's intervention.
What troubles me most is the apparent lack of accountability. A customer should never have to spend thousands of dollars correcting work they already paid thousands of dollars to have performed.
I have retained the owner's recorded admissions, repair records, and documentation of the additional expenses.
I am sharing this because other families deserve to know what our experience with K&S Auto has been before trusting this company with their vehicles or their money.
I believe K&S Auto owes our family an explanation, accountability, and appropriate financial restitution. Until this matter is resolved, I cannot recommend this business to anyone. read more