I had a really great experience at this location. I hate playing the damsel in distress but I moved…read morehere about a year ago after a divorce, I don't know anyone and my ex husband used to handle all the car stuff. When my headlight went out I could just picture getting pulled over for it. Fix-It tickets are the worst to deal with. When I walked in, there was a young man who immediately came over to greet me. I told him what I needed and he didn't even have to look it up, he walked me right over to where the part was and provided a cheaper option and a more expensive option and he explained what I was getting with each one so I could make an informed decision. When I asked him if he knew someone who could help install it, without hesitation he had me lead him to my car and he said he could do. He literally replaced the bulb in two minutes. At least after watching him I know where to look. I wish I had caught his name. He was really skinny and his front teeth were missing. If you see him in store, you will get great service. I would definitely come back here again and recommend my single lady friends to do the same.

John is awesome! I barely spoke to anyone else here outside of " good morning " ....but the…read morecheerful faces and attitudes of everyone was a reflection of the great service John gave me. His attitude said that he was happy to help instead of that " let me see what this guy wants real fast " that most people at other places give.

My 24-year-old daughter was on a road trip from KC to Austin in her 2016 VW Jetta when a warning…read morelight came on near Oklahoma City. She called me a little panicky to try to help her figure out what to do. I called Fowler VW of Norman to ask if they could work her in for a quick check to see what the problem is. They didn't have to go out of their way to work her in on a Friday afternoon with a service department that I'm sure was already full of appointments. Kelvin agreed to make room, and they were able to identify the issue (a loose turbo boost hose from work that had been completed in KC earlier that week). They repaired and had her on her way to Austin in less than an hour. They calmed my daughter and gave her dad a renewed hope in humanity. A situation that was scary for a young girl in a place she was unfamiliar with was handled with grace and patience. We don't live anywhere near Norman - but if I'm ever in the market for another VW I might just make the 5-hour drive to repay the favor. Thanks to Kelvin and the service team at Fowler! Their willingness to accommodate a challenging situation is much appreciated.

took our bug to fowler vw norman to be fix because it would not make it to OKC VW on northside they…read moredid diagnostics on it and it was the ECM they said it would take a day to get the part they called for us to pick it up Keith said it would be about 1940.00 we went in to pick it up he was at lunch the total was 2316.32 I ask if the diagnostics would reduce the total and we were told NO everywhere I have ever had repairs made reduced the total by the amount of the diagnostic charge. That was on 5-12-26 today on 5-18-26 the cruise control stopped working so I called Keith at 2:57 left a message it is now 5:42 and I am still waiting for a reply to my call, guess I will have to try calling again tomorrow this is the most disappointed I have ever been in a company and will say I WILL NEVER RECOMMEND FOWLER VW FOR REPAIRS OR ANYTHING FOR THAT MATTER . Clay Kemp

This place is too good to be true. I bought a used subaru outback in October. They gave me what I…read moreexpected for my trade in and had a kbb good price on the outback. Today I came in for my free oil change and tire rotation. I received the video inspection and the service department did not try to sell me a single thing I didn't need, not even air filters. I hope they don't change.

Walked into Nelson Mazda with financing already approved, picked out a vehicle, and were fully…read moreprepared to buy that day. Instead of respecting that, they ran our credit anyway and then tried to force us into using their financing. Absolutely dishonest behavior. If a customer comes in with financing already secured, there is zero reason to play games unless the goal is squeezing more money out of the deal. Nothing destroys trust faster than a dealership ignoring what the customer explicitly asked for and then pretending it's "part of the process." It isn't. It's shady. We came ready to buy a car. They turned it into a lesson on why people hate dealerships.

I needed a new battery. They installed it for me with a great warranty at a very reasonable price!!!read more

I left a review about my multiple poor interactions with the service department. I received a…read moregeneric reply from Norman Hyundai with the main number which gives you an automated system asking to pick sales or service after choosing sales. The individual that answer had no idea why I was calling back another perfect example of terrible customer service. I wish I bought a different vehicle

Don't have there shit together, had running lights installed, they didn't even aim the lights in…read morethe right position, they were up against the bumper tight, so I called to have this issue taken care of, they told me I would have to make another appointment to get this fixed , they got my money, bullshit business,

I have visited this location quite a few times now and have never had a negative experience. The…read morepeople that work there are so kind and helpful. They have helped me with flat tires, oil changes, wheel rotation, and wheel alignment. I think their prices are fair for their services.

They are honest and get it done! my truck had an alignment proble that cause my truck tires to wear…read moreabnormal so they fixed it. Thanks to all

Efficient, expert car battery replacement. Friendly tips about battery maintenance. I appreciated…read morethe explanation of the tests that were performed on the battery.

Quoted $245 for a replacement car battery Wally world quoted $169 both batteries had the same…read morelength of warranty coverage

Matt in the service department is amazing and so helpful. Truly cares about you and your car!read more

The AI for the phone answering machine sucks. I'm about to just show up in person and I doubt it'll…read morebe any better

The man who helped me was so nice. I just left the store, and I was so impressed. He fixed both…read moreof my key fobs, showed me how to do it, and was just so nice. I definitely recommend this business.

-10 STARS They advertise They can fix iPhones. I took my…read morephone in for a cracked camera lens. Picked it up with a cheap replaced screen bc he cracked it. Now the phone does not work properly. Apple phone knows it is foreign. Predictive text does NOT work and the responsiveness of the phone is off and takes several attempts of the same message typed in. Here is the last sentence retyped and how it responds...pre do cr if s ex TV did an work an do t he responded since was off the phone r am e am eededam affe ls I'd t he same message and you I . They will not replace the screen and do not tell you if they break it you're on your own. So now I have to pay $350 f or something they broke. I WOOULD ADVISE AGAINST USING THEM OR BY RADING WITH THE AT ALL. Their answer is always I'm sorry but I can't do anything for you.