1. Broadway Auto Group

    0

    Oklahoma City, OK

    Broadway Auto Group

    5.0 (1 review)
    Closed • 10:00 am - 5:00 pm

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    8 years ago

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    Joe Cooper Hyundai

    Joe Cooper Hyundai

    (12 reviews)

    We had an alright experience here. Car salesmen usuals but they didn't talk too much and weren't…read moreoverly pushy. We enjoy our car so far

    Dear General Manager,…read more I am writing to formally express my extreme disappointment regarding our recent purchase of a Kona Limited at Joe Cooper Hyundai in Midwest City. While our salesperson provided excellent service, our experience with your finance representative was deceptive and highly unacceptable. During our meeting, I repeatedly declined the optional spray-on protectant package. The finance representative then asked my wife if she would consider the package if the monthly payment remained the same. Before I could clarify the financial implications, he stated that these additions were actually included with the Kona Limited trim at no extra charge. Relying on his verbal confirmation, we finalized the paperwork. Because he quickly scrolled through documents on his tablet without allowing us to read them, we only discovered an unauthorized $4,400 charge for these items after receiving our loan paperwork from Tinker Federal. I returned to the dealership to address this with management. Although a manager reviewed the session recording with me and promised that leadership would follow up with a resolution, I have received no call back. The high pressure and deceptive sales tactics and failure to follow up are unacceptable. I request an immediate review of this matter and a prompt response regarding how this unauthorized $4,400 charge will be resolved. Sincerely, Keith Finch

    Broadway Auto Group - usedcardealers - Updated October 2026

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